[Brian]

Thanks for the Facebook IDs.

The first id does not have events to import.

The 2nd showed 4 for me.

The 3rd has a restriction (age, country, etc) and events are not able to be imported from the page.

You can read more about that here: http://m.tri.be/s1

Since you are not seeing anything on the Facebook Importer can you confirm the Facebook App is setup and working correctly.

Also, can you see if you can import this event using this id:

1379140759078229

Let me know and we can go from here.

Thanks

[Brian]

I am glad to see you were able to fix this issue.

Since the issue is resolved I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Sorry for the issues with Facebook Events. I can work to resolve this with you.

Since no events are showing available to import what are the page ids you have in this field:

Events > Settings > Facebook > “Organization and page usernames / IDs to fetch events from”

Please post those in a Private Reply and we can go from here.

Thanks

[Brian]

Hello,

Sorry for the issues here.

I can help troubleshoot them with you.

I visited your site and see what you mean.

Do you have any custom templates for the Events Calendar in your theme?

And do you have any custom coding?

Also, are you using any kinda of script minification or combining scripts? Does turning that off help the issue?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot them with you.

Is the default view set to Month View? And how many events do you have listed for a month?

If it is the month view we are having performance issues we are working on fixing.

The release should come soon, but you may want to downgrade the plugins to last version before 3.10 and that will bring the month view back until we can get a fix out.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

What directory are you putting it in your theme?

And what does this mean: “then nothing appears on my single event page”

Is that mean it is blank if a file is in your theme, but if you remove the file it works?

Also, I see you are using version 3.9.3 for the plugins please update to 3.10 for all the plugins as I cannot troubleshoot older versions.

[Brian]

Hi Again,

Sorry for the issues here.

I took a look at your site and see what you mean the related Events are still there.

I tested on my site and the related events showed or hide based on the setting in the Admin.

It would appear there is some coding in your theme that is adding them. Can you look in the theme’s functions.php and see if you find something?

Or contact the theme developer about removing them?

I did look at their demo and they do show the related events different then ours so I am sure they having some coding in the theme to do it.

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using our plugins I can help out here.

First, to resend the tickets the Order must be completed first and then the option will appear.

Is the order completed that is not showing the resend tickets in the Actions Dropdown of the Order?

I could not reproduce that error otherwise on my site.

Tickets Email
The tickets email css is inline so it is all in the template to edit.

The file you are looking for is found here:

the-events-calendar\src\views\tickets\email.php

Our themer’s guide can show you where to move that file to your theme to safely edit:

https://theeventscalendar.com/knowledgebase/themers-guide/

Let me know if you have any follow up questions.

Thanks

[Brian]

Thanks for the information does it work in your Parent Theme?

And can you confirm it is in the directory:

your-theme/tribe-events/single-event.php

[Brian]

Great glad it helps.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hello!

Thanks for the suggestion we are working on adding that feature, but I do not have a timeline when it might happen due to some development delays.

For future refrence, if you have a feature suggestion I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Cheers!

[Brian]

Ok at least the option is there and we can rule that out.

I tried on my site and IE11 worked without issues.

Can you please follow our testing for conflicts guide and see if that can help find a conflict:

Testing Conflicts With Themes and Other Plugins

Let me know what you find out.

Thanks

[Brian]

Hi healthcommcapacity,

Yep that should work where you placed it.

Cheers

[Brian]

Great glad it helps.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

Sorry for the issues. I can help out here.

The correct url is:

my-theme/tribe-events/single-event.php

Are you using a child theme?

Can you confirm the theme you added the file into is the active theme as well.

Let me know and we can go from here.

Thanks

[Author]

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