[Brian]

Hi Ian,

Please email us at [email protected] and explain what happened and include an Order Number for the Upgrade and we can help out.

Thanks

[Brian]

Hi,

Unfortunately, both date formats with day first and with dashes cause this issue.

The workround for this until we can release 3.12 to fix it is to change this setting to this:

Events > Settings > Display > “Datepicker Date Format”

To either this:

01/15/2015

Or this:

1/15/2015

I do not have a timeline for the release of 3.12, but we are done with developing it and starting our QA.

Thanks

[Brian]

Hi,

If you are using W3 Total Cache Script Minify on our scripts that is most likely the cause.

If you disable the script minify does it resolve the issue?

Thanks

[Brian]

Hi Rob,

If the events are individual events for both Fridays and Saturdays it would work for you.

We do have a bunch of new user primers and you can check out the one for WooCommerce Tickets and it will show you exactly how it is setup so you can determine if it works for you:

https://theeventscalendar.com/knowledgebase-category/primers/

Also you do not need Pro for WooCommerce Tickets to work.

You only need the core version of the Events Calendar found for free on WordPress.org: https://wordpress.org/plugins/the-events-calendar/

You would only need to purchase Pro if you want Pro features.

We do offer a 30 day refund policy so if you purchase and it does not work how you would like we can take care of that.

Thanks

[Brian]

Hi,

Thanks for that information. We have not seen this issue with anyone else so lets find out if this is contained within Pro or a conflict with something else.

Can you please follow our testing for conflicts guide and see what that comes up with:

Testing Conflicts With Themes and Other Plugins

Also, can you please install the WP Crontrol Plugin:

WP Crontrol

Then in your admin go to Tools > Crontrol

And let me know this information:

Hook Name Arguments Next Run Recurrence

For any hook name that has “tribe” in it.

Let me know what you find out and we can go from here.

Thanks

[Brian]

Hi,

Which example are you referring to for documentation?

On this page we do not have orber in our examples:

Using tribe_get_events

And using

'eventDisplay' => 'list'

Will only return future events instead of custom so that might be better to use.

I would recommend using tribe_get_events over the WP_Query.

[Brian]

Hi,

I looked at your site and it found events when I clicked Charleroi, Belgium as a suggestion under the field.

It found one event: “Les Soirées Meetic”

It does did find any events when just adding Charleroi.

That is how the script is suppose to work as sometimes the Google API needs some more location information to return results. Although we are working on improving the location search as the Google API is inconsistent on some cities and this might be one of them unfortunately.

One way to maybe help get all the events is to increase the distance found in the event settings under the General tab within the Events Settings (https://cloudup.com/cv7OAEMZRmT).

Thanks

[Brian]

Hi,

I am a little unclear of what you would like help with.

Can I help you get started on a script that hides the events until a day is clicked then start showing it?

Let me know.

Thanks

[Brian]

Hi,

Thanks for sharing this.

Sometimes the old fashion way is the only way to go.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Hi,

I see your emails in our system and we will respond to them later today.

Thanks

[Brian]

Ok sounds good, thanks for the information and what is going on your site.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I see you are using a modified version of Twenty Fourteen and in that theme it hides the Entry Content in archive sections on screen sizes smaller then 400px, which happens to be where our event views are placed. Single events should not have an issue.

We have a fixed included in the next release for now try out this css:

@media screen and (max-width: 400px) {
.list-view.events-archive .site-content .type-page .entry-content {
display: initial;
}
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Let me know if that helps.

Thanks

[Brian]

You’re Welcome!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Brian]

Great glad it helps.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic on the forum and we can help you out.

Thanks

[Author]

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