Event data still being generated.

[Ian]

So if after a few hours one still gets the ‘Recurring event data is still being generated for this event.’ message, with the progress bar apparently stuck at around 90% and the wheel still revolving, what should one do?

Tried navigating away and back… Other events seem unaffected and new data can be added and events displayed…

• This topic was modified 10 years, 8 months ago by Ian.

[Ian]

A few more hours later and the event still thinks data is being generated. I have even updated the event to see if that would stop it. It updated OK but the message remains. Rebooted.. Checked in another browser… The message is stuck….

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I have not run into this before so not sure of the cause.

Can you try deactivating and then reactivating Pro and see if that clears it.

That process does not delete events or settings, but it is always a good idea to backup beforehand.

Let me know if that clears it or not and we can go from there.

Thanks

[Ian]

Hi Brian

I have tried deactivating pro, both pro and the main plugin, reloading the edit page with the main plugin only active (no progress bar under this condition). Nothing has worked thus far. Still see the progress bar when pro is active on this event series…

• This reply was modified 10 years, 8 months ago by Ian.

[Brian]

Hi,

Thanks for that information. We have not seen this issue with anyone else so lets find out if this is contained within Pro or a conflict with something else.

Can you please follow our testing for conflicts guide and see what that comes up with:

Testing Conflicts With Themes and Other Plugins

Also, can you please install the WP Crontrol Plugin:

WP Crontrol

Then in your admin go to Tools > Crontrol

And let me know this information:

Hook Name Arguments Next Run Recurrence

For any hook name that has “tribe” in it.

Let me know what you find out and we can go from here.

Thanks

[Ian]

This reply is private.

[Ian]

As there was no change following the troubleshooting steps I hope the data I sent is helpful.

Thinking about what may have triggered this condition if not a plugin conflict – This is a recurring event in a series where two events which were initially part of it were set to be individually edited, and one of those was deleted.

Is there not a line in the wp_options table or somewhere which is causing the progress bar to display? Can’t I just edit the database to clear it?

[Brian]

Hi,

Thanks for the information, it was helpful for us to narrow this down. We have been able to replicate the issue and looking for a short term solution on this.

We tested in the next version 3.12 and it does not happen there, but that release is still a couple weeks away at best.

I will update you on us getting a short term fix to hide or remove the progress bar.

Thanks

[Brian]

Hi,

I have this snippet to resolve this. Please add to your theme’s functions.php:

/**
* It's possible for a gnarly, unending update loop to spring up
* when events have been broken out of an existing chain of recurring
* events.
*
* This helper aims to detect such a situation and resolve it.
*/
function fix_rec_update_issue() {
$event_id = (int) $_POST['event'];

// Nonce check
if ( ! wp_verify_nonce( $_POST['check'], 'generate_recurring_instances_' . $event_id . get_current_user_id() ) )
return;

$queue = new Tribe__Events__Pro__Recurrence__Queue( $event_id );
$to_create = $queue->instances_to_create();
$to_exclude = $queue->instances_to_exclude();

if ( count( $to_create ) !== count( $to_exclude ) )
return;

foreach( $to_create as $timestamp ) {
if ( ! in_array( $timestamp, $to_exclude ) )
$mismatch = true;
}

if ( @$mismatch ) return;
$queue->instances_to_create( array() );
$queue->instances_to_exclude( array() );
$queue->save();
}

add_action( 'wp_ajax_tribe_events_pro_recurrence_realtime_update', 'fix_rec_update_issue', 5 );

Let us know if that helps resolve the issue.

Thanks

[Ian]

I am using a child theme (of themify.me ‘ultra’ theme) and when I add this to the functions.php file no site pages or admin pages are displayed (white screen). Removed the code and all is fine again except the progress bar is still stuck.

[Brian]

Ok, I added it to my child theme of Genesis and did not get a white screen.

What does your error log say as it appears it is triggering a fatal error?

[Ian]

Well that’s Weird – I just added the code again to run it in order to see what was on ‘line 28’ where a spurious ‘&’ was being reported in the error log, and it ran OK and cleared the problem! I don’t think I added an & by mistake before as it was just a paste, but I have to assume it was something like that. Anyhow all seems good now which is a relief!

[Brian]

Great glad it helped and it worked itself out.

I am going to close this thread to new replies, but we have a bug ticket in our system to resolve this for good.

That snippet should help out until that happens.

If you have any new questions or concerns please create a thread and we can help out.

Thanks

[Leah]

Hello,

Thank you so much for reporting this. We are happy to tell you that a solution to this issue is part of our upcoming 3.12 release! We are doing the final testing and then the new version will be released. Keep an eye on your dashboard Updates page!

If you experience any difficulty with the update or find that the issue you reported in this thread is not resolved in 3.12, please open a new thread and we can help you. Thank you for your patience and support as we work to improve our plugins!

Best,
Leah
and The Events Calendar team

[Author]

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