[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for the feedback here. I can help on some, but I took a look at your site and there is a large amount of customizations that might be causing this issues.

Please refer to this site for how the features look out of the box: http://wpshindig.com/events/

1a) The COST field does not work properly. If someone enters anything other than one number or word, it does not show up on the event. Example: Free but must RSVP… only shows Free

The cost field only accepts numbers unless you add this snippet to your functions.php of your child theme:

add_filter( 'tribe_get_cost', 'cost_show_full_meta_field', 10, 2 );
​
function cost_show_full_meta_field( $cost, $post_id ) {

$full_cost = tribe_get_event_meta( $post_id, '_EventCost', false );

if ( isset( $full_cost[0] ) ) {
return sanitize_text_field( $full_cost[0] );
}
​
return $cost;
}

1b) The CURRENCY SYMBOL field does not work. Even if the $ is there, it doesn’t show up on the event. You have to add it in the COST field.

I am not able to reproduce this, it could be a customization.

1c) I might suggest adding a dropdown for different currencies (i.e. USD or Pesos) instead of the CURRENCY SYMBOL field.

Please make all suggestions through our uservoice page: http://tribe.uservoice.com/

2) There should be a “< Back to Event(s)” link on every event page.

Same as above, it looks to be removed from a custom template.

3a) Recurring events do not show an end date in the DETAILS section on the event screen. This would be helpful.

3b) If the end date is set to “never” (i.e. for holidays), the “view all” link should not show up. It is really confusing for users.

4) When any WEBSITE field is filled in (there are three options for every event), they should automatically open in a new window so users don’t have to go back to the event screen.

These are how these features work and not bugs, you can customize them or request to be added in future release: http://tribe.uservoice.com/

5) I know you are aware of the issue with the organizer section posted last week, but I’ve also discovered that when I go in to approve any new event, the organizer defaults to the first name on the list. Even if the organizer fields were working, it should still default to blank.

I am not sure what you mean by this, when does it take the first name on the list? When saving or being approved? Is this for login users or for “anonymous submissions”?

6a) A venue, when created by a user, actually shows up on the event page even if the venue is not approved. The only way to hid them is to put them in the trash.

There is no formal venue or organizer approval process. So are they being published even if the event is pending review? When I tested with anonymous submission the venue and event were both pending review, when I approved the event it approved the venue. That is how the feature is suppose to work I believe.

6b) The URL for venues defaults to the event name used to create the venue. This is obviously a bug.

I was not able to replicate this on my test site. What steps did you use to create this?

7) Since the last update, the photos on the preview window (when you hover over any event) is so large is covers the screen… and the event text has disappeared. Events created before the update work fine.

This is a customization conflict and we are limited in supporting it.

I did try this and found it helped the issue:

.tribe-events-calendar .tribe-events-tooltip .tribe-events-event-thumb {
float:none;
}

Add that css to your theme’s stylesheet or through a plugin such as Simple Custom CSS.

Let me know if that helps.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help out here.

I visited your site, but unable to see the Community Events Form.

Can you open it up to “Allow anonymous submissions” in the settings so I can take a look.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

We have this guide to remove it all together.

Remove “Events” From the WordPress Admin Bar

You might be able to put that constant in your functions.php and wrap it like this:

if ( current_user_can( 'subscriber' ) ) {
define('TRIBE_DISABLE_TOOLBAR_ITEMS', true);
}

Not sure if that will work, but it is worth a shot.

Thanks

[Brian]

Hi,

Sorry for the issues you are having.

I can help out here.

The link should look something like this:

http://sportsagenda.info/events/community/add/

Although that did not work either.

Have you change the default slug for community events in the settings?

And can you try our 404 error guide to see if that helps:

Fixing HTTP 404 errors

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

First we do not modify the checkout process in WooCommerce so this issue can easily turn out to be with their plugin and nothing we can do.

When we have had this issue come up in the past the issue is Paypal is not connecting back to the site and letting it know the payment is complete.

Either through a timeout or incorrect setting.

For orders that do not get tickets or not showing up in the attendees, what do the notes say in the order? Does Paypal send the completed payment note?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

First we do not modify the checkout process in WooCommerce so this issue can easily turn out to be with their plugin and nothing we can do.

When we have had this issue come up in the past the issue is Paypal is not connecting back to the site and letting it know the payment is complete.

Either through a timeout or incorrect setting.

For orders that do not get tickets or not showing up in the attendees, what do the notes say in the order? Does Paypal send the completed payment note?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Having said that there is no limit so something else is happening. When you post in the iCal Forum can you please include the ics link you are trying to import from and we can help out from there.

Thanks again!

[Brian]

Hi,

We have this guide for updating the translation files:

https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/

We do not accept the files anymore and have no way of adding the translation for the Events Calendar as that is now run through WordPress.org

Let me know if you have any follow up questions.

Thanks

[Brian]

Ok thanks for your feedback.

I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Perhaps it could be great. If we see enough users requesting it on Uservoice we would like to add it then.

For now we are releasing the Events Tickets plugin as is.

Thanks

[Brian]

Hi,

Sorry for the lack of response there.

However, what you are asking for is not possible. It is a basic free RSVP system for people to say, hey I am going to this event. For that it works great.

What you are looking for is many times more complex then that and I would not even describe that as a RSVP, but a booking system.

If you think that is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

http://tribe.uservoice.com/

Cheers

[Brian]

Hi,

Thanks for using our plugins.

I can help out here.

That setting is in WordPress itself.

Go to here to make the change:

Settings > General > “Week Starts On”

Cheers

[Brian]

Hi,

We can help out here.

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hi,

Per our terms and conditions we may take up to 24 hours to respond to a posting.

For users to create events on the front end we have Community Events.

https://theeventscalendar.com/product/wordpress-community-events/

It does not have any features to use it with buddypress or S2member pro.

It maybe possible to do that, but it is not anything we can support or help with.

Thanks

[Author]

Posts