[Brian]

Hi,

Sorry for the issues here.

In versions less than PHP 5.5 this error is occurring due to the incorrect use of the empty function.

In this file:

event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Cancelled.php

on line 51

If you replace this:

if ( empty( get_post( $ticket_id ) ) ) {

With this:

$ticket_post = get_post( $ticket_id );
if ( empty( $ticket_post ) ) {


That should fix the issue for now.

Let me know if that works for you.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

I can help out here.

I created a license for Events Tickets Plus for you.

You should now see it in your account.

Let me know if you do not.

Cheers

[Brian]

Hi,

There is a 30% discount and it is taken out at the cart. No need for a coupon.

To renew log into your account go to:

My Account > License Keys > Click Renew Personal License

That will add it to the cart at the renewal rate.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

I can try to help out here, but I am limited in helping out on customizations.

I do not have much information to provide on this.

As you figured out the additional fields field names are saved like this:

_ecp_custom_2

The filter bar does include a way to filter by those additional fields.

You could follow along with what it does, but it does not have a feature to be embedded on a non event views archive.

Unfortunately, that is about all we have on this.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues here. I can help troubleshoot this with you.

Do you have a link you can provide where this is happening in a private reply?

Also, does resaving permalinks help:

Admin > Settings > Permalinks > “Save Changes”

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using our plugins.

I can try to help out here.

If you like to change the output of this, the best bet is to follow the themer’s guide:

https://theeventscalendar.com/knowledgebase/themers-guide/

To move and edit this file in your theme:

plugins/the-events-calendar/src/views/modules/meta.php

There you could output the results the way you would like.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can try to help out here.

I see what you mean about the attachment url.

I am not sure we support that or have any coding to deal with that.

I will ask around in our team chat for more information to give you.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I visited your site and the link to submit events takes me to a url with wpengine in it, is that correct?

Also, if you are updating the plugins are plugins should be on 4.0.x or they will not work together.

You can download the latest version from your account here on theeventscalendar.com

and follow these steps for manual updates:

Manual Updates

The first Issue I had was that community events that were submitted through the front end of the website were coming through as happening on the date they were submitted instead of the day that they were actually happening.

It is possible it could be a bug, but I have to run into it yet. If you update everything does it work correctly then? Do you have any custom snippets in your theme for the Events Calendar?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Sorry for the issues you are having here. I can help out.

In the X Theme it a little tricky to get working, but I Found if I set these two settings to this it worked for me:

X Theme Setting:
Appearance > Customize > Blog > “Full Post Content on Index” Set to > On

The Events Calendar Settings:
Events > Settings > Display Tab > “Events template” Set to > Default Events Template

If you change those two settings does that resolve the issue?

Cheers

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugin. I can try to help out here, but we are limited in supporting theme compatibility issues.

Our Event Views (month, list, map, etc) are setup as Archives in WordPress does you theme have a setting to change sidebars for there or a global setting?

The other option is to follow our themer’s guide and code in a sidebar:

https://theeventscalendar.com/knowledgebase/themers-guide/

What theme are you using and who develops it?

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Again,

Same thing here.

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Thanks again!

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

Having said that we have a Genesis guide here:

Genesis Framework & Event Submissions

Thanks again!

[Brian]

Hi,

Sorry for the issues here. I can work with you to resolve this.

If you updated The Events Calendar to 4.0 and leave Community Events at 3.12.x or earlier it will break the site. If you cannot update Community Events for whatever reason you should remain on 3.12.6 for the Events Calendar and follow the steps below to set that up.

Unfortunately, the only way to fix it is to access the files of you site and delete the older version of Community Events. This process itself does not delete or change any of your settings in the database.

This can be done by either your hosting account file manager or through ftp. The files will be found here:

wp-content/plugins/the-events-calendar-community-events/

Please make sure to remove all copies of Community Events.

That will bring your site back and then you can download the latest version of Community Events (4.0) from your account here and manually upload it to your site.

We also have this guide for manual updates:

Manual Updates

If you need your site right away with community events I recommended downgrading to the 3.12.x for all the plugins.

You can download the older versions from your account here on theeventscalendar.com and older versions of the core plugin here: https://wordpress.org/plugins/the-events-calendar/developers/

And follow these steps for manual updates:

Manual Updates

If you have issues please let me know and I can help out.

Thanks

[Brian]

Can I give you access to the site so you can see for yourself?

I appreciate the offer!

However, our current policy is not to accept logins or to log in to customer servers/WordPress installations.

1)I see the page in the latest version of Safari. I do not see it in IOS Safari.

In another theme were you able to see the Photo View? Does your theme load by ajax or javascript content on the pages?

We also see is an issue with the Photo view in Safari and we are working on a fix for 4.0.3, so maybe this could be it.

2) Do you have any other google map plugins or coding in your theme? That can create conflicts that break this. Can you please provide your system info in a private reply too:

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3) I am not see other reports of this now.

Do you have any custom templates in your theme in this directory /tribe-events/?

Let me know and we can go from here.

Thanks

[Author]

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