[Brian]

You’re Welcome.

I saw your application come in and our team will review it later this week and let you know if we have any questions.

I am going to close this thread and we will follow up by email to your application.

Cheers

[Brian]

Hi,

Sorry for the issues you are having. I can help out.

I went in a fixed the issue and tested on your account.

You should be able to manually download the file or upgrade through the automatic system.

Let me know if you still have issues.

Cheers

[Brian]

Hi,

Thanks for the infomation. I am still not seeing any other reports of this so not sure where the issue is and why only your site is having the problem.

Are you importing the events using the csv importer?

If you manually recreate the event on July 14th does it show then?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out.

The Events Calendar

If you have purchased a plugin from us, please login and post in the premium forums for that plugin and we can help you out there:

https://theeventscalendar.com/support/forums/

Thanks again!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

We have this guide to upgrading your license:

https://theeventscalendar.com/knowledgebase/upgrading-a-license/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi please email as at

support(at)theeventscalendar.com

And we can help out there.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

With the Facebook Importer you can automatically import with any public page that does not have restrictions.

The restrictions we usually see are age related for bars or alcohol related pages. We are unable to import from those pages.

For events made by profiles or groups you can manually import those by id.

We also have out New User Primer to explain how everything works in more detail:

https://theeventscalendar.com/knowledgebase/new-user-primer-facebook-events/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

If it is a iCal feed it should be able to import from it.

There is also a free plugin to import from Meetup for the Events Calendar:

Event Importer for Meetup and The Events Calendar

That might work better for you. I tried it out myself a couple months ago and it worked well.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We have a non profit program, which you can learn about and apply here:

https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-non-profit-organizations/

Cheers

[Brian]

Hi,

Thanks for using our plugins. I can help get this resolved.

I looked up, but could not find a renew order for you.

Do you have an Order Number from us? Also do you know which email address it is under?

Let me know about that and we can go from here to resolve it.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

We have a non profit program, which you can learn about and apply here:

https://theeventscalendar.com/knowledgebase/do-you-offer-discounts-for-non-profit-organizations/

Cheers

[Brian]

Hi,

We can help out here.

To request a refund please follow our policy outlined here:

Refund Policy

And we can take care of it. Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

That is a php error you can try editing some files on your server to increasing that limit or contact your host.

I found this guide useful in the past:

https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Thanks for the interest in our plugins. I can answer your questions.

With Event Tickets Plus you setup tickets using a eCommerce System to sell them.

So if you use WooCommerce to create your tickets and they have an iDeal Extension to take payment it will work.

Maybe this extension will work:

https://www.woothemes.com/products/woocommerce-mollie/

Another one is this:

https://www.woothemes.com/products/ideal-via-sisow/

For setting up Event Tickets Plus we have this guide:

https://theeventscalendar.com/knowledgebase/new-user-primer-event-tickets/

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

I am not able to reproduce on my test site.

But, if you create new events there do they show on those dates?

If not can can you please follow our testing for conflicts guide:

Testing Conflicts With Themes and Other Plugins

And see if that can narrow down the cause of this.

[Author]

Posts