[Brian]

Hi,

Thanks for using our plugins. I can help out here.

If you have Event Tickets and Event Tickets Plus Active and setup you are all set and can delete the older WooCommerce Tickets.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi Nicki,

Thanks for the interest in our plugins.

We do not have a feature to do as you ask. It could be possible with customization, but that is beyond the support we can provide.

You might want to check out the The Events Calendar Category Colors:

The Events Calendar: Category Colors

That might get you closer to what you are looking for.

Let me know if you have any follow up questions.

Thanks

[Brian]

Hi,

Sorry for the issues you are having. I can help troubleshoot this with you.

It looks like you got an early version of the Events Calendar 4.0.5 causing this.

Please follow the steps here to remove and then add a fresh copy of 4.0.5 and that should fix it.

Manual Updates

Get the latest TEC from WordPress.org: https://wordpress.org/plugins/the-events-calendar/

Let me know how that works out.

Thanks

[Brian]

HI,

Yes you can go from that version to the latest in one step.

[Brian]

Looks like we posted around the same time, please check my last post for a snippet to do this.

Thanks

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

Are you running PHP7 ? We noticed this happening when running that.

Let us know.

Thanks

[Brian]

Ok I did some more research into this and it appears recurring events in the feed are using the dates in the first event so they look like duplicates.

These Events Duplicated for me from your feed:
Student lecture January 20th
Behaviour consultancy January 28th
Thinking Matters – behaviour for families February 4th
Behaviour management March 8th

Are you seeing those duplicate as well? Are you seeing any others?

Let me know thanks.

[Brian]

Ok I came up with this snippet and tested it.

It worked for me to add the Ticket Category for all new tickets created:

https://gist.github.com/jesseeproductions/b599f873ec03f6592e01

Add that to your theme’s functions.php and it will do the rest.

Let me know how that works out.

Thanks

[Brian]

I am glad to see you were able to figure it out.

I am going to go ahead and close this ticket. If you have a similar issue or another in the future, please do not hesitate to create a new ticket.

Thanks!

[Brian]

Great, glad it helps, I am going to go ahead and close this ticket, but if you need help on this or something else please post a new ticket.

Thanks!

[Brian]

Hi,

Thanks for using our plugins. I can help out here.

I looked at your account in the Admin and I see a licenses for WooCommerce Tickets and Pro from your November Order and they are active.

Do you not see those on the front end?

What do you see instead?

Let me know and we can go from here.

Thanks

[Brian]

Hi,

Thanks for using our plugin. I can help out here.

It is not possible to change the plugin files like that.

That only works for files in the views directory (event-tickets-plus/src/views/), which our the front end templates.

Instead that coding needs to be added through an action in your theme’s functions.php.

I do not have that hook off the top of my head, but can look it up on Monday and provide a snippet to do this I believe.

Thanks

[Brian]

Closing this thread as it is a duplicate of this one:

Adding Category to Ticket in Woo – Overridding via Themer's Guide not working.

[Brian]

Hi,

Thanks for that link. I have set it up in my site for testing.

What is the recurring settings you are using? Is is set to import every hour or something else?

Do you have it set to Pending, Published, or draft on import?

Do you have any custom snippets you have added for the events calendar?

Let me know.

Thanks

[Brian]

Hi,

Sorry for the late reply here. I can help get to the bottom of this.

What is the “Event Organizer” Role you used? Did you create it using another plugin?

Can you admin account see the tickets on the front end as well? Or just the backend.

Let me know and we can go from here.

Thanks

[Author]

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