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Thanks for your candid reply, mcmahant. I certainly apologize if that’s the impression that you took away from reading through the threads.
Adding this kind of functionality is a big priority for us. As soon as we’ve got all the major kinks worked out of the 3.0 product and start work on adding features, this is at the top of this list. The fact that we failed to communicate this properly to you in our previous messaging is unacceptable, and something we won’t let happen again.
I would like to comment on J-P’s 30-minute estimate, because it sounds like that is where the majority of your frustration is coming from. We had our core dev team take a look at the plugin that he wrote, and while it did work for a limited set of use-case scenarios, it was far from a complete solution for all users of WooCommerce Tickets. We do plan to integrate his ideas with the product, but it’s far from a plug-and-play solution for us and will require a good chunk of time to design for, build out, and test appropriately. If we put our name on something, we want to be sure that we can stand behind it all the way.
As we pride ourselves on the level of support we provide our customers, we want to make sure that whatever we release is as bulletproof as we can make it. When we get to that point with supplemental data fields for WooCommerce Tickets, we’ll eagerly share them with you. Until then, there are some solutions out there, and we’re happy to help as best we can as you integrate them with our plugins.
Hope that helps! 🙂
Hi, Mick. I’m sorry for the tardy reply. For some reason your post got marked as sticky and I didn’t notice it in the list of threads. Sorry about that!
The “You’ll receive your tickets in another email” in the WooCommerce emails is in the file classes/class-wootickets.php in the wootickets folder, line 279. You can change it directly there.
It might be worth doing this as part of a template override since you’ll want it to stick around after you upgrade the plugin to a new version. Complete instructions are available in the Themer’s Guide, linked in the sidebar.
Hope that helps! 🙂
Hi, ausagventures. I definitely see what you’re talking about. It’s like your month view is listing to starboard! 🙂
I’d recommend you add this to a custom tribe-events.css stylesheet: http://pastebin.com/cVejxCQX
That should do the trick, but please let us know how it goes, either way.Thanks! 🙂
If you put your files in the plugin, they shouldn’t need to be in the override, but I can’t promise you anything without trying it myself. 🙂
For using a plugin to add code, we’ve had good luck with Pluginception: http://wordpress.org/plugins/pluginception/
Please give it a go and let us know if that does the trick. 🙂
That’s fantastic news, markappeal. Great work! 🙂
For the slider issue, please try putting this snippet in your theme’s functions.php file:
https://gist.github.com/jazbek/7442734
(You will probably want to omit the opening PHP tag.)
Let us know how it goes!
That makes sense, markappeal. I must admit that I’m a little perplexed.
I think the most expedient way to resolve this would probably be for you to give us an admin login to your site so that we could see what’s happening on the backend. If that’s all right with you, please send it in a private reply to this thread.
Thanks!
Hi, comhlamh. I hear your frustration. I’m sorry that I’m not being clear. Let me try again.
1. I am focusing on the first issue that you brought to our attention. Our policy is to address one issue at a time. First, we will get to the bottom of that. Then, we can investigate other issues.
2. This is clearly a conflict between your theme and our plugin. Our plugin is using WordPress best practices in this area. We can’t guarantee that our plugin will work with every theme and plugin out there, but by sticking to the best practices, we can get pretty close.
Based on the behavior that we’re seeing with the menu bar, I’m guessing that your theme developer has set his z-index to the point where it is lower than ours. Because this is specific to your theme, I would rather that someone who knows the ins and outs of your theme give you advice on the best way to resolve this. That’s why I am asking you to consult with him.
I do want to be clear that if he tells you to modify something in our plugin, you should ask him to help you make sure that what you’re doing won’t be wiped out when you upgrade to a later version of the plugin. This is usually done through a template override, which is outlined in our Themer’s Guide, linked in the sidebar.
If your theme dev has any specific questions for us, please pass them along. We’ll be happy to answer them. 🙂 I hope this helps explain what’s going on.
Hi, verahelleman. Thanks for the update.
Would you mind trying the snippet above and letting me know if that changes the behavior? Hopefully, that will do the trick! 🙂
Hello again, Brendan. Thanks for checking in. 🙂
I just chatted with our dev team and it looks like this is a bigger issue than at first is appeared. At present, we’re not storing the EB ticket price anywhere, so we’ll have to make provisions to do that for us to be able to write something you can use.
This will happen, but unfortunately, it looks like it won’t be in the next week or two. 🙁 I would suggest that if you can, you find a work around for now, and then you can use the function once we get it into our code.
Sorry I don’t have better news for you, but rest assured that we will get it resolved as quickly as we can.
THanks for posting this, Brendan. I agree that it’s not really full-fledged support, but I’m glad to know that you’ll be able to make it work! 🙂
Hi, Brendan. Thank you so much for relaying this back to us. We’re naturally disappointed that that is how they feel, but I can understand their concern.
I’m sorry that we weren’t able to help you use an option other than PayPal. Please let us know if there’s anything else we can do to be of assistance. 🙂
Hi, John. Thanks for the screenshot. The system information is in a black box further down the screen. You should be able to copy and paste it into a reply here.
Also, according to this: http://d.pr/i/q0Rf you still are running an earlier version of our plugin. We’d appreciate it if you would complete the update to 3.2 so that we can ensure that we’re all troubleshooting on the same software.
Was there a reason that you’ve decided to continue running an earlier release?
Happy to help! 🙂 Sorry for the delay while I was waiting to hear back from our dev team. Please start another thread if there’s anything else we can do to help!
By the way, if you have a minute or two, we will love it if you would write a few words for us here:
http://wordpress.org/support/view/plugin-reviews/the-events-calendar?filter=5Thanks in advance. 🙂
Hi, markappeal. That sounds really frustrating.
First, please make sure both The Events Calendar and Events Calendar PRO are installed. Second, please follow our standard troubleshooting steps by reverting to a default theme like Twenty Twelve and deactivating all other plugins. Once you’ve done those thing, do you see any difference in the behavior?
