Home › Forums › Ticket Products › Event Tickets Plus › Changing Text on Order Reciept + Not getting follow up email.
- This topic has 8 replies, 6 voices, and was last updated 9 years, 6 months ago by Brian.
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November 24, 2013 at 5:01 pm #78402culturejamParticipant
Hello,
It says on my order receipts from Woo Commerce that ‘You’ll receive your tickets in another email’.This isn’t the case, as I put the guests name on the door. I would like to change the text to indicate this to something such as ‘Your name will be put on the door as appears on your paypal account. please bring ID’.
Is there a simple way to do this? Please note it is possibly my web developer may have deactivated the second email if this is the norm, and just so I know as an option, how would I reactive that? 🙂
Thanks,
MickDecember 5, 2013 at 9:54 am #80360KellyParticipantHi, Mick. I’m sorry for the tardy reply. For some reason your post got marked as sticky and I didn’t notice it in the list of threads. Sorry about that!
The “You’ll receive your tickets in another email” in the WooCommerce emails is in the file classes/class-wootickets.php in the wootickets folder, line 279. You can change it directly there.
It might be worth doing this as part of a template override since you’ll want it to stick around after you upgrade the plugin to a new version. Complete instructions are available in the Themer’s Guide, linked in the sidebar.
Hope that helps! 🙂
December 6, 2013 at 5:11 am #80496EmyrParticipantIt is indeed possible to change this text, but correct me if I’m wrong Kelly, you can’t change it by means of overriding a template, since classes/class-wootickets.php isn’t a template file. There is however a filter called wootickets_email_message that you can use to modify the message.
December 6, 2013 at 5:17 am #80497EmyrParticipantMick, try putting the following line in your theme’s functions.php file (haven’t tested, but should work):
add_filter( ‘wootickets_email_message’, function( $message ) { return ‘Your name will be put on the door as appears on your PayPal account. Please remember to bring ID with you.’; } );
December 6, 2013 at 9:23 am #80556KellyParticipantYou’re absolutely right, Emyr. 🙂 Thanks for the suggestion!
April 23, 2014 at 8:11 am #140437sbrinleyParticipantI tried Emyr’s suggestion and it didn’t work for me. Any other ideas for changing this message?
July 22, 2014 at 1:51 pm #482586Helen McLeanParticipantThe only way I could change this was to change the file in the plugin folder. Not ideal, obviously. If anyone else has a cleaner way to update, I’d love to know.
September 13, 2014 at 5:08 pm #742588Helen McLeanParticipantFor anyone searching, this appears to be a fix that works, from another forum post:
https://theeventscalendar.com/support/forums/topic/how-to-not-send-the-e-tickets-tickets-to-be-retreived-at-the-event/#post-167786September 15, 2014 at 8:48 am #744817BrianKeymasterhmclean thanks for sharing that link. Since this is an older post I am going to close it again as it was unmonitored. If anyone has an issue similar to this or needs help please create a new ticket and reference this one.
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