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They do indeed. What we need to figure out is why those order-complete emails aren’t being sent.
Can you try setting up a test product – it should be a simple, shipped product – then try purchasing it and of course mark the order complete. If you receive both emails (the initial order acknowledgement and the order complete email) then I would suspect the problem relates to your hosting environment – attachments may not be allowed or it may be tipping the balance and running in to a lack of memory.
If you still do not receive the second email then it could either be – once again – an environmental issue (perhaps emails to the same address cannot be sent in quick succession) or else it could be some other issue that you would need to take to WooThemes for help with.
Regardless, that manual stage is irrelevant for tickets that are set up correctly. How do I automate that stage so it doesn’t need to be done manually?
Just to clarify, it’s not irrelevant as if an order is not marked complete the tickets will not be dispatched.
Some users have worked around the need for manual intervention by editing the product (using the “Edit in WooCommerce” option) and setting it to a downloadable, virtual product type. So you could definitely give that a try.
I’ll wait a little longer and check again later. However, the first email I received was entitled Thank you for your order – and acknoweldged that an order was placed.
Once the order is marked complete I would then expect a further email entitled Your order is complete and the PDFs would be attached to this second email rather than the first.
So far I haven’t received it, though, so unless it arrives soon perhaps no order-complete emails are being dispatched? Would that fit with the general pattern of what you are seeing here – (ie, have you consistently been marking orders complete but customers aren’t receiving the order-complete email)?
If you deactivate WPSEO (temporarily) does that resolve this? That may not be a long term solution but it would give us a starting point to work from.
It’s possible some of that code was lost (unfortunately, the forum doesn’t deal with code very nicely). Can you paste the code to Pastebin, Gist or a similar service then add the link here?
Thanks!
Hi xg5tat – I placed a test order and received a confirmation email. I’m still waiting upon the next email though, so can you confirm once you have marked the order as “completed” is it should be dispatched at that stage.
Hi Diego, what do you mean exactly – do you want to add this data to your order as custom fields or something else?
I have to stress first of all that we don’t recommend editing core files and you do so at your own risk!
If you really need to, though, take a look at:
* TribeWooTickets::generate_order_PDF() (wootickets/classes/class-wootickets.php)
* TribeEventsTickets::generate_attendees_PDF() (the-events-calendar/lib/tickets/tribe-tickets.php)No problem, sorry we can’t offer up more (at least right now). I hope everything else goes smoothly – for the time being though I’ll close this thread, of course feel free to create new ones as needed.
Can you give please give me steps of where/how to delete them from the attendee list?
Basically, note the ticket number (not the order number) for the ticket you wish to remove. This corresponds to an entry in the posts table with the same ID – as a confidence check you could make sure it has a post_type of tribe_wooticket.
If you want to be thorough you should also remove corresponding entries in the post meta table (those where the post ID column is also as per the ticket ID).
Similarly, you could also delete the related orders via WooCommerce if it makes sense to do so.
And for exchanging, would you recommend we go into WooCommerce and just DELETE the previous product(ticket) they ordered on their record, and then add in another show if they are exchanging?
Yes, certainly give it a try.
From what I’ve seen it appears manually adding a product that is a ticket in WOOCOMMERCE also adds them into the attendee list in WooTickets, yes?
Yes, it should.
Remember: if you have any doubts – or simply want to be safe – do take the time to make a complete backup and also familiarize yourself with the process for restoring that backup … and good luck 🙂
Hi Rafael –
I can’t see that snippet in any of your stylesheets, which file did you add it to? It’s possible I’m missing it, but I just want to be sure it is in the correct place and doesn’t contain any obvious typos, etc.
Thanks!
It’s odd that that does not happen when you use the Default Events Template on your live site – I’m guessing either that an additional sidebar is set up in the theme’s header.php or footer.php template (if it has those) or else perhaps you have enabled caching and are seeing a cached version of the page?
Manual reconcilliation is going to be the surest way, currently, but you could probably also purge attendees from the database – however I’d caution that you would definitely need to be confident in terms of MySQL skills and would strongly advise making frequent backups if you try that.
What I can tell you is that the next release introduces measures that ought to address this for most use cases.
Thanks for the tip.
I’m not actually sure why that would matter – normally the core plugin directory is indeed named the-events-calendar while the Pro plugin directory is events-calendar-pro (no “the-” prefix) – however the important thing is you’ve got everything working 🙂
I hope everything else goes smoothly!
