[Barry]

Not at all – I’m glad you found a solution that works 🙂

[Barry]

Some actions (like tribe_events_details_top) are indeed used by third party and our own add-ons to add new capabilities and user interface elements, but you may not come across any use cases within the core or Pro plugins themselves.

All in all it sounds like you are doing some interesting work – however I’m afraid it sounds sufficiently bespoke and complex that helping you much further is going to be beyond the level of support we can offer.

[Barry]

I’m not familiar enough with AIOSEOP to say if that’s the best resolution or not, I’m afraid – but if it works around the problem satisfactorily then I guess you should be good to go.

[Barry]

OK, thanks for the info. The problem here is that if your search plugin works by building what is, essentially, a default URL (bearing in mind our plugin will not work nicely with those) we are going to hit something of a wall.

If I take the query you posted originally and transpose it to a test site – which of course doesn’t have your search plugin and uses a default theme with a regular WordPress nav menu set up – the menu does not disappear and I generally can’t replicate the problem.

So this does look like it is specific to your use of the search plugin and/or your theme and how its menus are implemented; I’m not too sure there is much further assistance we can offer you here.

Have you tried to replicate this yourself with a default theme running instead of your custom theme?

[Barry]

We don’t have a fixed deadline for the 3.0 release, but we hvae now completed the beta testing phase and are basically dotting the i’s and crossing the t’s – so it should be released shortly.

I believe that I have come really close to solving this issue, all I need is a small push from your side to get things rolling?

It does look like you’ve come close and we’d love to help more – I did actually touch base with one of the devs (who is very experienced with WP Router, the component you are interacting with) and our fear is we would have to spend a disproportionate amount of time on this to get it working.

Even then it would be a very specific solution that in all probability many others would not find useful. Given that and the fact that we have many users to support we will unfortunately have to bow out and leave this one to you – though it would of course be great to see your final solution.

Don’t you have any workarounds before you “officially” try to tackle the issues with WPML?

No, none that I am aware of or I’d certainly have pointed you to them – you might find ideas and hacks on the forum but just be aware these too are likely to be very specific and may not work for you.

Sorry we can’t do more.

[Barry]

Hi Lyse,

Is it possible to assigned tickets numbers (starting at say #501) when tickets are sold online?

The ticket number reflects the post ID for that ticket (each ticket is in fact a custom post type) and so by default this simply uses the next available ID in the posts table.

You could probably change this – certainly you could change the next available integer if you are comfortable working with MySQL – or even mask it with a “pseudo ID” that follows your own convention – but I’m afraid it’s beyond the scope of support to guide you through that.

How can I format the ticket purchase template that gets sent out to customers?

So you mean the PDF ticket(s) that are dispatched by email?

These can be customized but it does require a solid amount of WordPress/PHP know-how – we have however taken on board that this is something people would like to be more readily customizable and are taking steps in that direction for the next release 🙂

[Barry]

That should be possible … can you try adding this snippet and get back to me if it doesn’t work?

[Barry]

The simplest way of doing this would simply be to increase the cost of the ticket, from $15 to $16 for instance.

That’s not quite what you’re asking of course – instead you want that fee to be visible only when they proceed to the checkout stage and perhaps when they view the cart page.

Really this is more a question of what you can do with WooCommerce: you can edit each ticket from the WooCommerce product editor if you need to and you can do pretty much anything that you might with any other product. Perhaps you could create and label a tax or some other additional fee setting to accomplish this aim?

Really though the best people to ask are the authors of WooCommerce. In short, if you can achieve this with a regular WooCommerce product then you should have no difficulty doing it with a ticket.

[Barry]

We definitely do want to work with the WPML team to improve things, but to be completely transparent we are focusing on our 3.0 release first and foremost.

Once that is complete we will certainly be taking WPML/onTheGoSystems up on their offer to cooperate and try to find some ways forward here.

[Barry]

Hi Pau,

Thanks so much for investigating and posting this fix – I’m going to pass it on to our developers to assess and, ideally, include in the next version.

Because we are so close to releasing 3.0 (and are now in feature freeze) it may unfortunately be the subsequent release that incorporates this, but we’ll see what we can do – and thanks once again 🙂

[Barry]

Can you share your code (via a link to Pastebin, Gist or a similar service)?

I’d be happy to take a look but can’t guarantee anything since we’re dealing with custom code here 🙂

[Barry]

We’ve had a number of people encountering WPML/TEC integration issues, it certainly isn’t just you, and we do hope to investigate whether there is anything we can do to improve the situation at some point.

Regarding the 404 on your new custom route, I’m not too sure – have you tried flushing the permalinks?

[Barry]

Hmm, ok. If I test this out and search on a test site using only our plugins and the default Twenty Twelve theme I don’t have this problem – searches such as:

example.com/?s=search+terms&post_type=tribe_events

Do not result in the navigation menu disappearing. I also find that even if the post type is not explicitly set (as follows) there is no problem:

example.com/?s=search+terms

Though matches are not then specific to events. Either way I can’t replicate what you are seeing. To go back to your initial post you cited the following URL:

http://www.leisurecourses.net/?post_type=tribe_events&dates=2013&dates=july-august-sept

How is that being built? Is it by custom code?

[Barry]

Great to hear that the original problem has been solved 🙂

For the second question: you can certainly customize the submission form and there are a number of threads about just that topic on the forum already. Before you do anything, though, please familiarize yourself with:

– Our themer’s guide
– This tutorial on template overrides
– This section of the Community Events new user primer

Those should give you the background knowledge you need before making any changes. You may also find relevant threads here on the forum that are of interest, including:

– This thread about adding custom instructions to the submit form
– This thread about removing sections from the form (though that isn’t what you want to do here it might give you some insight into changing the layout)

I hope that helps.

I’m going to close this thread now – as the original problem has been resolved – but if you experience further problems or need specific guidance on this second issue (ie, adding instructions to the submit event page) then please do go ahead and create a new thread).

Thanks!

[Barry]

Hi Kelly,

I’m not sure there is too much we can offer here. Numerous users have reported problems with WPML and this is a multi-faceted problem that we don’t have a spot fix for.

Have you tried seeking support via WPML’s own support channels?

[Author]

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