[Barry]

Hi Noel,

If you visit Events > Settings > General can you check if Include Events in Main Blog Loop is enabled? If so, can you disable it?

This is quite probably related to a bug we’re just in the middle of fixing it, so if you can work without the above setting being enabled then you should be good to go.

Of course, if that doesn’t help please just let me know.

[Barry]

Hi overlanderzsg, sorry about that. Can you try this instead?

[Barry]

I understand that – and I’d emphasize that I was suggesting you do this in a testing or staging environment first of all before making the same change on the live or production site.

Backing up and knowing how to quickly restore the backup is of course an important measure to take, too.

That said, if you don’t want to make the jump right now then definitely run through the troubleshooting steps once you’re ready and then get back to me if you need further help from that point on 🙂

Thanks!

[Barry]

The title above the calendar is messed up. It shows ‘Tribe_events_cat: toernooi’

If that problem persists when you use a default, unmodified theme then I’m afraid I can’t replicate it – perhaps something else, such as another plugin, is having some sort of effect here?

Can you try our complete troubleshooting steps of disabling all other plugins except for those by Modern Tribe and then also switching to a default theme (like Twenty Twelve) at the same time? Does the problem still persist under those conditions?

If that’s the case it would be difficult to say whether this would still be a problem with 3.0 or not – what I’d suggest is creating a new WordPress installation (you could even do this in a subdirectory of your existing hosting environment) and testing out our latest plugin versions with your theme there.

Are you able to try the above suggestion? Since 3.0 was released some weeks back the amount of support we can provide for older versions (like 2.0.11) is going to be very limited going forward – so updating would definitely be worth considering.

[Barry]

Sorry Eli and dorimedia. For some reason the link was dropped from my previous reply, but please see here:

https://gist.github.com/jazbek/5959855

[Barry]

I see you created a new thread for the WooCommerce storefront problem – thank you! – we’ll continue to progress that issue there.

For the CSS issue (the white text on a white background) just let me know if you still see this – and if so, tell me where – and we’ll finish up with that issue here.

Cheers!

[Barry]

Hi ginamwgallery,

Thanks for breaking this out into it’s own thread 🙂

In the first instance, can you visit Events > Settings > General and check if Include Events in Main Blog Loop is enabled? If it is please disable it and save the changes.

Does that help?

[Barry]

Hi Daniella,

Sorry for the delay first of all – we’re under more demand than usual so we aren’t currently able to reply as quickly as we normally aim for.

I have to admit that I couldn’t see a quick way of adapting that code to change the category label. Using just the tribe_set_meta_label() function from within the wp_head action ought to work just as it does for the tag label in the example you provided, but unfortunately does not seem to.

What you can try as a temporary workaround though is this snippet. It will change “Event Category” to “Category” and should do the same for the plural form, too.

For the both this and for the second part of your question I’m going to try and check in with a member of the dev team and see if they can provide an example of the correct way to handle this, so bear with me and I’ll update you again as soon as I can.

Thanks!

[Barry]

Hi Rick,

Thanks for getting in touch.

I realize that shared hosting isn’t ideal. However, the /events/ page seems to have performance issues that no other event templates have (others load in a fairly reasonable amount of time).

Behind the scenes a lot of database queries are being used to build this page. We do want our plugin to be as snappy as possible and the team are actually looking at this issue to see if they can reduce the number of queries (and if they can do this then it potentially will make quite a difference).

So do bear with us as we are actively investigating the best way forward here.

– My background images break (I used Background Manager 1.2.2)
– Widgets appear that shouldn’t (I use Dynamic Widgets 1..4)

Unfortunately we can’t guarantee compatibility with every plugin or theme out there – but in both these cases it may be worth playing with the Events > Settings > Display options and switching from Default Events Template to Default Page Template or vice versa.

Changing the level of styling from Full Tribe Styles to a more basic level may also be worth trying (though this may also mean you need to add new style rules to keep things presentable).

[Barry]

Hi nicolapiccinini –

The best way to share code on this forum is to use a service like Pastebin or Gist and then drop the link in here. Unfortunately the forum software we’re currently using just isn’t very good at handling code.

Was the event metà code, about echo tribe_events_single_event_meta

If all you removed was the following line then your ticket form should still be showing:

<?php echo tribe_events_single_event_meta() ?>

The “trigger” for the tickets form is actually this line:

<?php do_action( 'tribe_events_single_event_after_the_meta' ) ?>

That is also the hook which, by default, the related events section uses. To stop related events from showing you could follow the instructions in the second post in this thread:

https://tri.be/support/forums/topic/getting-rid-of-related-events-or-at-least-the-big-grey-calendar-images/

there is a shortcode wooticket can be inserted into the cms wordpress?

I believe WooCommerce has an add-to-cart shortcode you might use.

[Barry]

I appreciate you trust Easy Theme Updater and also appreciate you taking the time to disable the caching plugin, but here’s the thing:

• Some of your pages look like they belong to the old version of our plugin
• There’s an error displaying – and this of course is what you reported when you created this thread – which we did previously encounter but should be resolved with the current version of our plugin – yet is still present on your site (and so far no one else has reported seeing this on their sites)
• I can see a snippet of code (below) which relates to a file which was packaged with the old version of our plugin (jquery.pjax.js) but is no longer distributed with the current version:

<script type='text/javascript' src='http://southernarizonaguide.com/wp-content/plugins/the-events-calendar/resources/jquery.pjax.js?ver=3.5.1'></script>

If you are positive that there are no traces of the old version of our plugin left on the server then there’s a good possibility that these side effects are cached copies of output from the old version of the plugin.

I had this issue before FAST CACHE and disabling it does not help.

Unlike most plugins, deactivating a caching plugin does not necessarily mean the caching process will instantly stop or go away. Other bits of code, outside of the caching plugin’s own directory, may have been put in place and will continue to be used (take a look for instance inside the wp-content directory for files with names like advanced-cache.php and take a look at your .htaccess file, too – is it a simple set of five or so lines or does it contain a large and complex set of instructions?).

Please do take the time to reach out to the author of that plugin (or search their support forum) for information about removing it completely.

Does this get you any closer to a solution?

[Barry]

My biggest concern is now that the Events calendar plugin is crashing my shop page in Woo Commerce.

OK, so can you login to your dashboard then visit Events > Settings > General and look at the Include events in main blog loop setting. If it is enabled (checked) please disable it and save the changes.

If this is the problem then it’s certainly an issue we are aware of and are currently progressing – if this is not the problem then just let me know.

I put the code you gave me in the Custom CSS box but I still have the white boxes. I would send you a screen shot but I can’t attach one here. This white box needs to go away ASAP.

OK, thanks for putting the code in place. It now looks like that problem is resolved. If you still think there is a problem here please refresh your browser first of all and clear the cache and check again – if you still feel there is a problem definitely get back to me and provide a URL showing an example.

Thanks!

[Barry]

I use Easy theme upgrader for the most part.

I’m not aware of this tool but I can’t help but wonder if this is the problem. Normally people update using the normal WordPress update process from either Dashboard > Updates or the else the plugin admin screen – or else they do so manually.

If you are using something else such as “Easy Theme Upgrader” then that could be at the root of this problem. Are you comfortable working with an FTP client or your web host’s file manager (if there is one)?

If so, can you delete our plugins entirely and then upload them afresh without any non-standard tools? My fear is that this tool may not actually be removing old files from the plugin directory when it performs updates and that that may be causing this problem.

I have disabled all but FAST CACHE in which you can choose which pages you would like to cache.

If deleting our plugins and manually reinstalling them doesn’t solve this then please disable this plugin and see if that helps.

BAKED IN Code? (looks puzzled)…

Sorry for the confusion!

Some themes actually contain their very own copy of The Events Calendar – however it may not be the same version (or indeed may have been substantially modified from) our current release. If that’s the case hopefully you are aware of it, perhaps because it was a prominent feature advertised by the theme author.

I suspect this isn’t the case, but in the event that the first two troubleshooting steps don’t work we can look at this as a possibility.

Let me know if you need further help/clarification!

[Barry]

OK, but not all of the events have tickets 🙂

For instance, Entrepreneurial Academy on August 24 does not have any tickets. I also looked at Entrepreneurship 101 (a recurring event) which has a single ticket, however the start sale date has not yet passed and so that is why it isn’t displaying (it should show after 8am tomorrow, however).

To be clear, assuming your server and WordPress date/time settings are correct, tickets will not display outside of the start sale and end sale dates as defined in the ticket settings.

Hopefully that clarifies things – right now though I am not seeing anything that is not behaving as expected, but definitely let me know if you disagree or need further assistance/clarification.

[Barry]

Hi ginamwgallery,

I can appreciate that you are frustrated and we want to help you – but it’s a two way process and you need to give us enough information to work with.

Right now the only problem that immediately jumps out is one of appearance – particularly on single event pages where there is a block of white text on a white background. At this point, is this your major concern? I did provide you with some CSS already that could be useful in fixing this – have you tried adding it yet?

Let’s deal with that first of all, then we can progress to dealing with other problems (or you can create new threads – or discussions – which would be our preferred path here).

Thanks!

[Author]

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