[Barry]

We do plan on improving and building the documentation up, so it will hopefully continue to grow and develop over time – great to see it being used.

There’s not too much more we can do re the original issue and it sounds like you’ve broadly got the correct idea in any case so I’ll go ahead and close this thread. For any further issues or questions please don’t hesitate to create new threads as required.

Thanks!

[Barry]

It definitely sounds like something that would be a valid feature – so I mean please do consider posting this as a feature request on our UserVoice page and also check out our tutorials – we have one in particular that could form a good starting point for you.

Cheers!

[Barry]

OK, well thanks for taking the time to troubleshoot: what it looks like to me is something called a meta query is being set by that plugin (when a function called kgvid_hide_video_children() runs) and it basically sets a condition that no events will match.

In other words, it is interfering with the query used to build the list of events and that’s at the root of this problem.

Would you be able to touch base with the theme vendor and ask if there is a reason this needs to happen? It looks as if this is implemented for pretty much any query running in the admin environment, I wonder if they could restrict it so it only impacts on those screens it is intended to effect / that that plugin is responsible for?

[Barry]

Hi Bart,

Does the forum not support any code tags to render code snippets properly? Of course when I tried entering my code, it ripped out most of it.

I do apologize, I completely misunderstood. You’re right though, the forum currently does a pretty terrible job with code and it is best to share it using a service like Pastebin or Gist (for some reason I actually thought when you wrote that you were unable to post the code here you meant you were not permitted to do so by your employer/client … sorry for the mix-up!).

Definitely do share what you’ve written though and – bearing in mind our support for customizations is limited – we’ll happily take a look and see if anything jumps out.

Perhaps if I can find the template file for the widget I can modify accordingly.

Yep that’s a possibility. Check out our Themer’s Guide for an overview, but I think basically you would be interested in targeting and overriding pro/widgets/list-widget.php.

Cheers!

[Barry]

OK: I’m going to have to discuss this with the team and see what we can do here, so please be patient as it may take a few days, but I’ll endeavour to update you as soon as I can.

Thanks again!

[Barry]

There is indeed a bug (actually it stems from an issue with tags). However, this snippet which can be added to your theme’s functions.php file ought to resolve it until the subsequent release arrives with a definitive fix.

Hope that helps!

[Barry]

Hi all – I wonder if you would each be able to share your System Information per the Events > Help admin screen? It could help us to identify any common patterns that exist on your respective installations.

If you could also drop a note of your hosting environment (we’re particularly interested to know if you might have an account with a provider that transparently provides object caching, for instance) that would be great.

Last but by no means least, can you try adding the following piece of code to your wp-config.php file:

define( 'TRIBE_MODIFY_GLOBAL_TITLE', false );

And let me know if that helps at all (it may not, however).

Thanks as ever for your support and patience.

[Barry]

Hi again Mike: I’ve logged this as a proposed enhancement – even so if you want to post this on our feature request page at UserVoice that might encourage others to show their support and help us to prioritize this. Either way we’ll certainly give it due consideration.

Thanks!

[Barry]

These are some of the people/teams we typically recommend where support and development work beyond what we can offer is needed. I would point out though that I have no idea if they are themselves familiar with Ultimatum, though of course that need not be an impediment in itself.

WerkPress (http://www.werkpress.com) – customization based projects with minimums of $500-$800

Chris Miller (http://launchbrigade.com) – $125 consultation required before providing an estimate

Nick Ciske (http://thoughtrefinery.com/) – minimum fee depends on project type

If you need a cheaper solution, you might check out some of these listings:

http://freelanceswitch.com
http://directory.codepoet.com/browse/
http://jobs.wordpress.net/

I hope that helps 🙂

[Barry]

Yes: please do ensure they are kept in synch, so The Events Calendar 3.2 and Events Calendar PRO 3.2 should be paired together (if you do not, a warning notice should display informing you of this).

If you have entered your license key then you should be able to leverage automated updates here – simply visit the plugins admin page, check the entries for The Events Calendar and Events Calendar PRO and update.

Does that help at all?

[Barry]

Sorry Nathan, you are absolutely right – I assumed you did indeed have Events Calendar PRO installed but of course it turns out I was wrong 🙂

This is a live news site, so I can’t deactivate some of our other plugins for testing

Understood – but would you be in a position though to create a new WordPress installation in the same or an identical hosting environment for testing purposes and see if you can replicate this there using no other plugins than our own?

If you could do this with some test data, confirm if it is an issue, then potentially pull in your live data and see if it is a problem at that point also that would be useful information. If you are unable to replicate it by following those steps you could begin adding your theme and any other plugins as used in your production site and see if that results in this behaviour being triggered.

[Barry]

Hi Robin,

I have deactivated The Events Calendar Housekeeper plugin, wondering if that may be the culprit as it deletes expired events without a trace–so similar behavior?

That certainly isn’t impossible.

Note also the criteria for expired events with that plugin as described on its FAQ page – this is particularly important in the case of long running events (while I wrote it, it is not in fact an officially supported plugin belonging to Modern Tribe and we can’t support it here).

What I’d suggest is leaving it deactivated since it does seem a possible cause of this and then, if you have time, posting a note with details of events that have been removed and the expiry criteria etc on its own support forum.

[Barry]

Hi James,

I believe the results you are seeing (the various Birminghams located in the US) come directly from Google. I’m not sure if we can exercise control over this but I’ll definitely make a note to look into it.

In your case are all venues within the UK? I do notice for example if I use the search term “Birmingham UK” I see various venues in that area (I’m not suggesting your users should have to do that, I’m only curious in case we can put together a working fix).

Thanks!

[Barry]

That does help, I had actually thought you were referring to this code as provided in your previous post, but you are clearly using quite different code, hence the confusion 🙂

The code you are using does still work for me, however, so I can’t help but think there is some other issue here. Can you post the complete contents of your theme’s functions.php file so I can see that snippet in context? Can you also do so using a service such as Pastebin or Gist, rather than posting directly in the forum, to avoid code being dropped (our forum software does not currently do a great job in terms of handling code).

Thanks!

[Barry]

OK, thanks for clarifying – I’ve got a much better handle on what you are describing now.

My impression (please don’t hesitate to correct me if I am wrong however) is that you are fairly comfortable working with code/inspecting the database. So a couple of options in order of preference are as follows – but please do note that in either case you ought to make a full and complete backup and ensure you know the steps for restoring that backup.

So, one option which I’d recommend trying in the first instance could be to delete the following post meta entries for each affected venue (start with just one venue as a test case):

* _VenueLat
* _VenueLng
* _VenueGeoAddress

Visit it in the venue editor and save. Then check to see if the above meta entries have been restored and are correct (ie, the longitude/latitude is non-zero).

A second option if the above doesn’t seem like it will be successful would be to try and force Events Calendar PRO to regenerate all of the relevant data. To do this, you could add this snippet to your theme’s functions.php file (or some other suitable place). Refresh the front page of your website then remove the code, otherwise it will run every time you or someone else tries to do something.

Again, check to see if the correct long/lat (or at least some non-zero values) have been created.

If that fails we’ll have to think of something else. In some countries for example Google’s geocoding API doesn’t perform well, however your addresses look well formed and I don’t think that’s the problem here. So, if you are game, let’s try the above options – of course if you are uncomfortable doing so please don’t feel you have to do anything – we can always try and think of some alternatives.

[Author]

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