Cannot See Events in Dashboard

[Nathan]

We’re running into an issue where ever since WordPress 3.7.1 and the update to the latest Events Calender + Community Events plugins – the dashboard will display the normal headings of events published, drafts, pending, etc. However, it gives us the accurate tallies i.e. All (255), Published (229) but says “No events found” in the area where it would normally give an event listing. The event still show on the actual site, but not the dashboard. This issue was NOT occurring before the WordPress and plugin updates. Any idea what could be occurring?

This is a live news site, so I can’t deactivate some of our other plugins for testing – but I can confirm that the other plugins have not changed since the WordPress update.

[lamagia]

It happens the same to me. A user can submit and edit their events, but I can’t find them in the admin.

[lamagia]

It’s working for me now. It seems there is some delay

[Nathan]

I’m not sure what you changed on your site – but my events are still not showing up.

[Casey]

Nathan,
So sorry to hear you’re having these issues. Can you please try deactivating all other plugins and see if this issue still persists?

[Nathan]

Unfortunately I cannot deactivate all other plugins, as this is running a live news website (there is no real downtime). But as stated before – the other plugins have not updated/have not been changed – only the Event/Community Calendar has been changed.

[Casey]

Nathan,
Since this seems to be an issue with the Events Calendar add-on (and not Community), I’m going to move this over to the PRO forum. Please stand by and someone from our support team will assist. Thanks!

[Barry]

Hi Nathan,

Can you confirm that no filters are set up / if there are can you try clearing them?

Are you also in a position to share your System Information as provided in the Events > Help admin screen?

Thanks!

[Nathan]

I don’t believe the free copy of your Events software has the filter panel – I just have the Community Events package paired with the free Events calendar. And I can’t find anywhere on the Help page of the Events plugin that links to or displays the system information. However I am the one that built our site/manages the stack so if you have specific questions I can definitely answer those.

[Barry]

Sorry Nathan, you are absolutely right – I assumed you did indeed have Events Calendar PRO installed but of course it turns out I was wrong 🙂

This is a live news site, so I can’t deactivate some of our other plugins for testing

Understood – but would you be in a position though to create a new WordPress installation in the same or an identical hosting environment for testing purposes and see if you can replicate this there using no other plugins than our own?

If you could do this with some test data, confirm if it is an issue, then potentially pull in your live data and see if it is a problem at that point also that would be useful information. If you are unable to replicate it by following those steps you could begin adding your theme and any other plugins as used in your production site and see if that results in this behaviour being triggered.

[Nathan]

I went ahead and threw up a development copy of the site, identical content and plugins. I narrowed down the cause: there is a conflict between the Event calender and http://wordpress.org/plugins/video-embed-thumbnail-generator – these two plugins worked harmoniously together until the most recent update to the Event calender.

[Barry]

OK, well thanks for taking the time to troubleshoot: what it looks like to me is something called a meta query is being set by that plugin (when a function called kgvid_hide_video_children() runs) and it basically sets a condition that no events will match.

In other words, it is interfering with the query used to build the list of events and that’s at the root of this problem.

Would you be able to touch base with the theme vendor and ask if there is a reason this needs to happen? It looks as if this is implemented for pretty much any query running in the admin environment, I wonder if they could restrict it so it only impacts on those screens it is intended to effect / that that plugin is responsible for?

[Nathan]

I’ve gone ahead and posted on his github issues page, he’s usually pretty quick about bugfixes so this should hopefully be resolved on his end soon. In the meantime, I’ve gone ahead and modified my version of his plugin to remove that query to fix things.

Thanks for the help (even though your plugin was not at fault)!

[Barry]

No problem – happy to help 🙂

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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