[Barry]

Hi – I’m sorry you’re facing difficulties here.

Can you give an example of a URL where I can see this issue? On visiting a couple of single event pages (and your main event pages) I saw no Javascript errors like the one you quoted.

Thanks for confirming 🙂

[Barry]

As an alternative can you call the specific sidebar directly from single-event.php using a dynamic_sidebar() call, specifying the one you want as a parameter?

[Barry]

Hi!

I’m sorry to see you are experiencing difficulties.

It looks like a few customizations have been made, I wonder if they might be impacting in any way. For the avoidance of doubt, can you confirm that any customizations were made within template overrides etc (as per the Themer’s Guide) rather than by editing core plugin code and that they would not have been in place when you ran through those troubleshooting steps?

Thanks!

[Barry]

Hi Sactomofo,

It looks like you are using the Default Events Template – ordinarily that’s fine but it may not mesh nicely with all themes: can you visit the Events → Settings → Display admin screen and try switching to the Default Page Template – does that help at all?

[Barry]

Hi!

Take a look at the following resources (the Themer’s Guide in particular) which describe many of the basics:

• Themer’s Guide
• Tutorials
• Technical Docs

You might also be interested in this library of helper functions (some examples here). Though not officially supported by Modern Tribe it may give you a solid starting point or at least some ideas in terms of interacting with and retrieving pertinent information.

Does that help?

[Barry]

Hi Christopher – great question.

I would definitely imagine it to be possible and probably it is not a huge lift in the scheme of things, either – but with that said it is definitely beyond what we can help with here, unless you have much more specific questions pertaining to obtaining event or ticketing data or anything of that order.

Let us know!

 

[Barry]

Hi!

Sorry for any confusion.

At this time, searching via the Tribe Bar for data relating to venues will not pull any results (unless the search term is something both the event and venue post have in common). In other words, the event search relates purely to events and not to venues.

I can definitely see the attraction of a more holistic search pattern though and if you want to either post a new feature request or add your voice to any suitable existing requests we’ll certainly consider a change in this direction.

Does that clarify the current situation / are you referring to anything other than this?

[Barry]

Hi – thanks for re-posting in the WooCommerce Tickets forum 🙂

Can you confirm if you have made any manual interventions in terms of cancelling or refunding orders, or by manually altering stock levels after a number of sales were already processed, etc?

Thanks!

[Barry]

Looks like a duplicate of https://theeventscalendar.com/support/forums/topic/event-attendees-wrong-amount-of-attendees/ (which also answers my question about which ticketing add-on you were using!) … we can complete this conversation in that thread, thanks!

[Barry]

Hi! I’m sorry to hear you have hit difficulties here.

Can you confirm in the first instance which of our ticketing add-ons you are using, and also let me know if you have performed any manual inventory changes or operations such as refunds, order cancellations etc?

Thanks!

[Barry]

Hi Sean:

Sorry if you feel I closed that prematurely – but if you want to wipe any custom before-HTML text as specified in the Events > Display admin screen the basic strategy would be:

add_filter( 'tribe_get_option', 'wipe_before_html_content', 10, 2 );

function wipe_before_html_content( $option_val, $option_name ) {
	if ( 'tribeEventsBeforeHTML' === $option_name ) return '';
	return $option_val;
}

Does that help?

[Barry]

OK – and can you confirm if this also happens with all other plugins deactivated and only a default, unmodified theme running? If that resolves this, can you reactivate everything one-at-a-time and see if there appears to be a specific theme/plugin that causes this issue?

Thanks!

[Barry]

We do like to keep to a policy of one issue per thread – it helps when other customers research for issues related to their own and also helps us to deliver service fairly to all our users, so that would be great. We’ll certainly look into it and see if it is something we can help with.

Thanks!

[Barry]

Hi Leanne,

Thanks for adding that 🙂

Unfortunately I think it’s been compounded by a further error – there’s a Javascript issue, an unterminated string literal, within some inline Javascript (looks to be a problem with your embedded Google Analytics code). Addressing this and any other syntax errors is going to be crucial to getting things going – would you be able to take a look at that or temporarily remove the code in question and see if that resolves things?

Thanks!

[Barry]

OK, and it looks like you already carried out our standard troubleshooting steps but I just want to reiterate those to avoid any possibility that there was a a misunderstanding:

• The first thing is to ensure both The Events Calendar and Events Calendar PRO are up-to-date
• Then, deactivate all other plugins
• Switch to a default and unmodified theme – Twenty Twelve is a great one to pick for this

Does the problem persist? Or, if you already completed those steps, can you confirm if that had any impact?

[Author]

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