[Barry]

Hi Jean,

Stoked to hear that photo view has been a hit!

Will these two products play nicely together?

Events Calendar PRO and Community Events absolutely play nicely together. However, just to avoid any possible confusion, I want to be clear that they won’t facilitate your charging users for each submission (that might not be your intention, or perhaps you anyway have ideas about how to handle this – but I felt it was worth clarifying).

2. If we add on the Community Events feature, can those Events still show in the Photo View style on that page?

Yes: once published, they will in fact show up in all views – photo view included 🙂

Does that answer your questions?

[Barry]

Hi Oliver,

Thanks for contacting us.

add_filter( 'tribe-events-save-options', function( $options ) {
	if ( ! isset( $_POST['custom-field'] ) ) {
		return $options;
	}

	foreach ( $_POST['custom-field-options'] as $key => $values ) {
		$key = absint( substr( $key, 1 ) );

		if ( ! $key ) {
			continue;
		}

		if ( ! isset( $options['custom-fields'][ $key ] ) ) {
			continue;
		}

		$options['custom-fields'][ $key ]['values'] = wp_kses_data( $values );
	}

	return $options;
} );

The code I outlined above, which could be added to a custom plugin or potentially even to your theme’s functions.php file ought to help.

It does strip away a layer of protection, but should be pretty safe.

Might that work for you?

[Barry]

Hi Gerald,

You should be able to access any custom attendee meta information you setup with Event Tickets Plus via the attendee screen for each event (you can find this from the tickets section of the event editor, or from the main admin events list).

I tested this to see if it worked while I was developing the site and I received an email with the information I filled out, but the information is not saved in WooCommerce’s completed orders OR in the admin email. Do you know why this might be?

That is odd, as what you experienced is not the expected behaviour. Might you have added custom code to achieve this, somewhere along the line?

[Barry]

Hi Tristen,

Sorry for the delayed response. It seems to be working when I visit your site. If you still feel this is broken, though, can you give me some clear steps as to how to replicate it?

If you implemented any customizations in relation to this, it would also be useful to have a summary of those.

Thanks!

[Barry]

Hi Erin,

I’m sorry for the delayed response.

We do try to stick to one issue per topic, but let’s start by focusing in on just one issue. The initial problem you described was one where events taking place in 2017 show (when viewed with a mobile device) as taking place in 2016:

Also, mobile views for a certain day Ex: (http://www.lakecountryfamilyfun.com/events/2017-08-27/) shows correctly on desktop, but again, not on mobile.

Repeatedly, having the wrong information/date (2016) pull up on mobile is very problematic for my readers who are looking for things to do the current week/weekend/day.

I’m not seeing this or else am not following the problem correctly.

Where exactly are you seeing the reference to 2016 when you view this via a handheld device and what sort of device/browser are you using?

Thanks!

[Barry]

Hmm, might Appearance > Customize > Content Archives be specific to your theme (or else be added by another plugin)? Not sure I can identify it in a clean install with only a default theme and our own plugins.

Given that, I’m not entirely sure as to the role of this setting. Can you amplify on this detail a little more?

Thanks!

[Barry]

Thanks for the great question, Joseph!

If I understand your question correctly it sounds like your existing approach of creating your own template overrides from within a child theme is the right way to go.

Does that help?

[Barry]

Hi Tyler,

Thanks for contacting us!

To change the permalink structure you would indeed need some custom coding (unless perhaps there is a suitably flexible helper plugin somewhere in the ecosystem that can help you solve it some other way).

We can certainly point you in the right direction, though, and in this case that would be toward the WordPress Rewrite API. In tandem with this, you would probably do well to make use of the following hooks that we provide:

• tribe_events_pre_rewrite (action)
• tribe_events_rewrite_rules_custom (filter)
• tribe_events_post_type_permalink (filter)

All of the above can be found in the same source file:

the-events-calendar/src/Tribe/Rewrite.php

Studying that – or directing any developer/designer who might do this work on your behalf – would definitely be worthwhile.

If you have any further more specific questions definitely let me know but, again, when it comes to involved customizations this is really something we have to let you drive forward under your own steam. Of course, you are also welcome to post or up-vote things like this on our UserVoice page:

tribe.uservoice.com

Thanks and good luck with the project!

[Barry]

I’m sorry to hear that, Meghan.

Is this slider provided by a different company and can you point me to an example (I did browse some pages on your site but couldn’t locate an example of the problem)?

Also, is there a way to make the images change without a new site load? Like every 10 seconds, the image goes to the next one?

This sort of question (and in fact your initial question) might be better directed to the author of the slider.

If it’s a plugin you installed, perhaps they’ll have a support forum or helpdesk of their own. Or, if it is part of your theme, then your theme author may be able to assist further.

Since it’s not something we provide, though, I’m afraid there’s not a huge amount of direct assistance we can provide for this one.

[Barry]

Hi Susan,

Sorry to hear that. Minding linking me to a live example of the problem?

Thanks!

[Barry]

This reply is private.

[Barry]

Really sorry to hear that, Becky.

Is there any pattern to this? For example, is it only recurring events this occurs with or anything of that order?

The only time The Events Calendar/Events Calendar PRO will delete events automatically is when a recurring event falls out of the “clean up” window (defined via the Clean up recurring events after setting found in the Events → Settings → General screen).

If that doesn’t match what’s happening … then honestly, I’m baffled. We do know, though, that other users aren’t hitting this so whatever the cause it would appear to be specific to your site.

Here’s a possible way for us to investigate further: make a backup of your site’s database now (unless you have a very recent backup anyway) then wait for the next time this problem surfaces. Then, take a backup of the database with the missing event. If you can share both with us (with, of course, a note about which event has disappeared) we can investigate further.

Is that possible?

[Barry]

Hi Brandon,

It deletes them (by calling wp_delete_post()) and so follows the usual rules in such a situation.

In this case that means the post and postmeta will be deleted (not trashed or hidden – but deleted outright). However, any featured images will not be deleted entirely: they will remain in the media library and the files should remain on the disk.

I hope that clarifies things!

[Barry]

Hi Clayton,

That’s a really interesting scenario.

Right now, I’m afraid not: with some custom development work you might be able to build a means of doing this on top of the framework laid by Event Tickets Plus, but unfortunately we’re talking about something sufficiently complicated to be beyond what we can assist with here in the forums.

Remember though that there are folks you can approach, if you want to, that can provide that extra level of technical know-how for more advanced customizations such as this one:

theeventscalendar.com/knowledgebase/find-a-customizer

Good luck with the project!

[Barry]

Hi Uwe,

The other topic is “Pending Fix” but you should still be able to post in there and add further replies, so long as you are logged in.

Hope that helps!

[Author]

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