Attendee Questions/Answers Not Displaying In Completed Orders/Admin Emails

[Gerald]

Hi,

I recently had an issue which was preventing “Event Tickets Plus” from working altogether but got that sorted out due to a plugin conflict. I am having another issue, however, which is frustrating me now, and here it is:

I got the tickets plugin to work as desired now except for the fact that the additional questions I have programmed for the person to fill out (which are required), do NOT show up on the completed order page or any email to the admin. I tested this to see if it worked while I was developing the site and I received an email with the information I filled out, but the information is not saved in WooCommerce’s completed orders OR in the admin email. Do you know why this might be? I can provide access to the site if need be.

Thanks.

• This topic was modified 8 years, 9 months ago by Gerald.

[Barry]

Hi Gerald,

You should be able to access any custom attendee meta information you setup with Event Tickets Plus via the attendee screen for each event (you can find this from the tickets section of the event editor, or from the main admin events list).

I tested this to see if it worked while I was developing the site and I received an email with the information I filled out, but the information is not saved in WooCommerce’s completed orders OR in the admin email. Do you know why this might be?

That is odd, as what you experienced is not the expected behaviour. Might you have added custom code to achieve this, somewhere along the line?

[Gerald]

I’m sorry, this was user error on my part. I didn’t see the “Attendees” tab on each individual event, lol. The plugin is working as should be expected. My bad!

[Barry]

Excellent and no problem – glad to hear it’s all good 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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