[Barry]

OK – sorry for the confusion.

What I was trying to figure out was if you had set up the template override correctly. I’m guessing you did, however on reviewing the tutorial it looks like it was out of date in more ways than just the template path.

Can you give it another try, but this time use this code for your custom template?

Let me know how you get on!

[Barry]

Hi Ryan!

Again, I’m not posting these each as individual threads because they are clearly related to Canvas per the last thread I started

Just to be clear, though I can understand your view on this, while it may be that a number of issues all occur with Canvas on your site that doesn’t mean they have the same cause. Let’s look at the map view issue here but please create separate threads for any other problems. Creating new threads is fast and easy – and it helps us to provide quick and fair service to all our users.

However, still experiencing some issues with the css. You can see on this page the map goes outside the bounds of the main content column:
http://www.evolving-human.com/events/

There are possibly two different things at work here.

One is that the Google Maps API has been enqueued twice and that isn’t allowed: the first step to solving this would be to figure out if this is something your theme is doing (perhaps it can be configured and turned off via their settings page) or if it is actually due to something another plugin is doing.

The second may be a simple CSS issue: please try adding the following snippet to a custom tribe-events.css stylesheet (you can find instructions for setting this up in our Themer’s Guide):

.tribe-events-venue-map { display: inline-block }

Bear in mind though that it still may not behave quite as expected due to the first issue.

Let me know how you get on!

[Barry]

Hi! Just checking in here. How are you getting on with this – have you had a chance to set up any of the above?

[Barry]

Very strange.

It’s sounding like an issue on WooCommerce’s side, to me, unless for some reason you find this happens exclusively with ticket products: we don’t actually interfere or make any changes whatsoever to the cart or checkout pages/process, though, so I’d definitely be surprised if that was the case.

With that in mind, can you confirm if this is a general issue that affects all WooCommerce products – though I appreciate you may need to create some test products to ascertain this if you are only selling tickets – as it could be worth pinning down the circumstances that lead to these issues.

Let me know how you get on 🙂

[Barry]

Let me know how you get on with this – what you may need to do if this is a theme issue is make an adjustment using WordPress’s add_theme_support() function (to ensure thumbnails/featured images work with events) 🙂

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

This thread’s not seen much activity for the last couple of weeks so I’ll go ahead and close it. Of course if you still need help with this or any other issue please don’t hesitate to create a new thread (or threads) and one of the team will be only too happy to help. Thanks!

[Barry]

I’m sorry you’re hitting problems: that sounds extremely odd – even if you have or had pages or posts that shared your event slugs I wouldn’t quite expect this issue – and isn’t something I recall hearing of before. Can I ask you to try our standard troubleshooting steps here?

• Please ensure you are using the latest versions of our plugins
• Deactivate all other plugins
• Switch to a default, unmodified theme such as Twenty Twelve or Twenty Thirteen
• Does the same issue still occur?

This would be a great indicator as to whether or not there is a conflict with some other component, and even if that isn’t the case that would be worth knowing.

Let us know what you find!

[Barry]

You’re absolutely right – apologies for the inconvenience.

We’ve logged this as something that is in need of attention. In the short term, though, as described in another thread where we were looking at a different situation, please review the Themer’s Guide and then override the wootickets/tickets.php template. Locate this line within it (line 46, approximately):

echo "<td width='75' class='woocommerce'>";

In your theme override, change this to:

echo "<td width='150' class='woocommerce'>";

Does that help?

[Barry]

Hi – great questions!

Your first stop, or the first stop for any freelancer you engage to do this work, should be our Themer’s Guide which describes the fundamentals of customizing any of our event plugins.

1. Change the add-to-cart button text (I’d much prefer “Book Now”) for tickets deployed with Woo Tickets.

This is pretty straightforward and I’d recommend giving it a try yourself unless you really don’t feel comfortable doing so. Essentially, armed with the basics about overriding templates from the Themer’s Guide, you would set up a custom wootickets/tickets.php template within your theme. Then, you’d locate the following line:

<?php esc_html_e( 'Add to cart', 'tribe-wootickets' );?>

We’re using PHP and the WordPress translation API because we want to support different languages, so that looks perhaps intimidatingly complex given all it actually seems to do is print Add to cart, but you can simply change this to whatever you like, ie something as simple as:

Book Now!

2. Deliver the user directly to the checkout page when they click the (Woo Tickets) add-to-cart button on an event page.

This would be slightly more complicated – ultimately you would need to research/talk to the WooThemes support team as at this point you’re really crossing the threshold into WooCommerce custom dev (or indeed hire someone who is familiar with that plugin). With that said, for the right developer it doesn’t have to be all that hard to implement and could be as simple as changing the form action (in the same template we just discussed – wootickets/tickets.php – and add in an extra parameter to the URL query for the form action, so instead of taking the user to:

http://example.com/cart/?wootickets_process=1

It takes them to:

http://example.com/cart/?wootickets_process=1&redirect=checkout

Then catch this on the cart page and shunt them straight to the checkout page with a redirect. There may even be a natty way of doing this in a single step already proffered by the WooCommerce API – but we’d need to leave you/your developer to look into the details.

I hope that helps 🙂

[Barry]

I’m sorry you’re hitting difficulties – no problem posting it on the forums, though I’m guessing it’s not actually an EDD Tickets issue as such?

It sounds like your host weren’t too forthcoming with information, here, but did they offer any insight into why they though our plugin was doing this, given nothing relevant shows in the error log?

Can I also ask if you had any recurring events in place prior to updating and approximately how many/what percentage of your events would have been accounted for by recurring events?

Thanks!

[Author]

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