[Barry]

You certainly should be able to see all upcoming events that haven’t yet expired – and when I view your current upcoming event list (at time of writing it is 2.55pm Pacific) I do indeed see an event taking place at 5pm this evening.

Can you confirm if this is still a problem/if I am misunderstanding?

[Barry]

Hi!

Please note first of all that we do try hard to stick to one issue per thread. Let’s look at the event type issue here, and if you can create a new thread for your page name issue (not too sure what you mean when you ask how to adjust the SEO for it, though) that would be great.

My event type sidebar is only showing 5 of my 6 event types. It also does not show a scroller to see the 6th event that is hidden.

I can see all 6 and there is indeed a scroll bar, can you confirm if this is still a problem for you and what browser you are using if so (it works just fine for me in both Chrome and Firefox, for instance).

Thanks!

[Barry]

Hi!

Sorry you are hitting problems – but it looks like you added some extra CSS rules in a custom tribe-events.css stylesheet, namely:

body.events-single #tribe-events-content .tribe-events-single-section.tribe-events-event-meta .tribe-events-venue-map {
    float: right;
    width: 46%;
    margin: 5px 5px 5px 0;
    border: 1px solid #eeeeee;
}

Can you adjust these and perhaps remove the width property to start with?

[Barry]

I’m not sure why that (publishing/unpublishing) would cause an issue, but yes I do see those errors will prevent me from logging in. Tricky.

We might need a different strategy – are you able to access your server error logs, as an alternative?

[Barry]

So there’s a template for single event pages called single-event.php which you can override and there are also widget templates that can be found in the PRO plugin directory, such as pro/widgets/list-widget.php (and others, too).

Altering the time format across the board to remove end times might be possible with a single snippet rather than adjusting templates individually, though, but what I’d recommend is a search of the forum first as this may already have been answered – but if not please do create a new thread and describe the change you are trying to make.

Thanks!

[Barry]

OK – puzzling.

[an error occurred while processing this directive]

This is an error message that the Apache web server produces – why it would be triggered here I’m not absolutely sure – and if I was to offer up a guess at this point, and it really is just a guess, it would be that some extra work which needs to be done to keep recurring events created using previous versions operational with our latest version is pushing your host’s server beyond what it is configured to allow.

It seems related to reports from other users and so I’ve attached this thread to the relevant issue (in our internal issue tracker).

We’ll update you as soon as we’ve had a chance to investigate in more detail – unfortunately right now I’m not sure what else to suggest, unless you can attempt to reactivate PRO and see if it works second time round?

[Barry]

We can certainly look into this – what I’m going to do though is hand this over to a colleague with easier access to Internet Explorer/the Windows platform as they’ll be in a better position to assess this.

Hold tight!

[Barry]

Thanks – at this point I’d just like to clarify a few more things:

I see this in my error logs:
[29-Mar-2014 20:49:57 UTC] PHP Fatal error: Class ‘TribeEventsImporter_Plugin’ not found …

Can you confirm if the date and time for these entries coincides with a particular operation? For instance, do these entries continue to occur and does anything you are doing in the admin environment appear to clearly trigger them?

I tried turing off plugins.

That’s a great thing to try: can you confirm if at the same time you switched to a default, unmodified theme or if not could you try that step now?

Thanks once again for your patience while we work through this 🙂

[Barry]

OK, great that they got to the bottom of this.

If you feel comfortable fixing this please go right ahead as it sounds like you’ve been appraised of the problem and solution – essentially, the second <form> element ought to be </form> in admin-views/import-page.php.

Such a change to core code will be overwritten of course as soon as you next update, but hopefully we’ll have a fix in place at that point (and in the worst case you would just restore the same fix, but hopefully it won’t come to that).

Thanks for your patience and perseverance – and thanks of course to the ManageWP team 🙂

[Barry]

Hi there, Ill see what I can do with that. problem is the site is now live.

I can definitely appreciate that makes it difficult. If it’s possible to investigate this on a test site though that could provide some useful insights (it’s not something I can replicate locally, for instance).

Only happens I can see because we do not get an IPN back from PayPal

That’s interesting. Can you trigger a resend of IPN data and/or will your PayPal addon allow you to utilize PDT as a backup mechanism?

What was the bug fix here: Added code to improve inventory/out-of-stock handling (thanks to studioseptember at the forums for reporting this!)?

Should we upgrade?

It’s generally best to stay updated. That bug fix related to something not normally exposed to most users, in terms of setting a ‘flag’ used to indicate if items had no remaining stock: I don’t believe it would have any bearing on this, but it’s not impossible, I guess.

[Barry]

Hi Andreas:

Reading through your response, I get the feeling and impression that I might be using the plugin in a way which it is not intended to be used.

There’s an element of that, but also EDD Tickets is a young plugin and it’s when we receive feedback like you have provided – based on real-world usage – that we really start to build a picture of our customers’ needs and expectations.

I would say that, as with all of our ticketing plugins, the emphasis on our side has been on building a simple and robust ticketing solution (but not a fully fledged event management tool) that interferes as little as possible with the operation of the underlying ecommerce engine, in this case Easy Digital Downloads.

So things like you have discussed present a sort of mini-conundrum: I definitely understand what you’re trying to achieve and see the benefit. However, I also see that this could interfere with or at least would need to be backed by a fairly complex implementation if it was to tolerate some different customizations that others may wish to put in place, such as associating other downloadable items with their orders (like an event brochure).

With all that said, please do post as many feature requests as you like and/or continue to provide feedback here – we are listening and it really does help us to shape the direction of plugins like this one 🙂

 

[Barry]

I’m sorry to hear that didn’t work.

I added CSS to my child theme to set the fonts to 98% and to set the grid table to not be set to fixed because I need it to be flexible with my theme.

It’s going to be difficult to guide you on this one when we can’t see the impact on your own site (since you’ve reverted to an earlier version), but:

• The responsive aspects of the plugin can effectively be turned off by adding a short snippet to your theme’s functions.php file, which we could explore if you like, and
• There is probably always going to be cases where to visually integrate the calendar in a really smooth way – or just to tweak to your own personal view of how it should be formatted – is going to require some custom CSS

Hopefully our next maintenance release will largely get you back on track, though, and our apologies for the inconvenience in the meantime.

[Barry]

No problem about posting here – normally we’d move it but we’re having a few issues with our support tools at the moment and really I just wanted to make sure there wasn’t a link with EDD Tickets.

Can I roll back a step to your original post? Your wrote:

I updated the plugin today and it caused an error when I tried to log in ([an error occurred while processing this directive]).

Do you mean that when you visited wp-login.php and tried to login, an error reading an error occurred while processing this directive displayed – or something else?

Thanks!

[Barry]

This reply is private.

[Barry]

Glad to hear it 🙂

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