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Hi Daniel,
I’m afraid I’m not able to provide a timeframe.
We haven’t yet determined the source of the problem: it could be an issue on our license key server, or our Event Aggregator server, or within the client code that interacts with those services that we ship within The Events Calendar itself.
As soon as we figure that out we’ll be better placed to determine when the fix might be released, but we’re not at that stage just yet and – generally – we’re unable to commit to any specific release dates.
I’m sorry for the delay and disruption and we’ll get back to you as soon as we can.
Hi Heath,
We’ve developed an extension to help clean up events (and remove any out-of-bounds exclusions) that were impacted by the previous bug.
Exclusion Cleaner (plugin zip)
Simply upload and install like any other plugin and activate. You should then find if you click on Tools in the main WordPress menu that the following options are available to you:
In your case, it will probably list a number of events from which you can make a selection. This should be useful in ‘repairing’ events you need to update and amend.
I do hope that helps and our apologies for the inconvenience and delay.
Hi David,
We’ve developed an extension to help clean up events (and remove any out-of-bounds exclusions) that were impacted by the previous bug.
Exclusion Cleaner (plugin zip)
Simply upload and install like any other plugin and activate. You should then find if you click on Tools in the main WordPress menu that the following options are available to you:
In your case, it will probably list a number of events from which you can make a selection. This should be useful in ‘repairing’ events you need to update and amend.
I do hope that helps and our apologies for the inconvenience and delay.
Thanks for your patience! We recently shipped an update that ought to resolve the reported issue: please do take the time to update to the latest version and if you still encounter difficulties, let us know!
Thanks for your patience! We recently shipped an update that ought to resolve the reported issue: please do take the time to update to the latest version and if you still encounter difficulties, let us know!
Thanks for your patience! We recently shipped an update that ought to resolve the reported issue: please do take the time to update to the latest version and if you still encounter difficulties, let us know!
Thanks for your patience! We recently shipped an update that ought to resolve the reported issue: please do take the time to update to the latest version and if you still encounter difficulties, let us know!
