[Barry]

Hi: can you confirm that you have adjusted things appropriately in the WooCommerce > Settings > Taxes screen (to indicate that taxes should be calculated, whether or not they are inclusive and if they should be displayed in the storefront, etc)?

WooCommerce Tickets itself ought to respect these settings.

Let me know!

[Barry]

Hi! Great to see things like custom widgets being built 🙂

Can I ask you to share your code via a service such as Pastebin or Gist, though? The forum by itself isn’t great at handling code and I’m a little worried some of what you posted has been inadvertently stripped out.

[Barry]

Hi – great questions!

I need to know if we can privately subscribe a Google or desktop calendar to the Events Calendar using some type of private URL?

If you use a calendar that supports iCal then you could probably take advantage of the iCal links the calendar generates. If that’s insufficient we’d love to hear what you need and would welcome any feature requests you might post along these lines.

Sales reporting in Woo is not what I’m looking for. I actually want to be able to combine the date in Event Calendar Pro (Events, Categories, etc) with information from WooTickets, to see where we are filling courses, and where we are not. Any suggestions?

Only the reports already furnished by WooCommerce are available at this time. Once again we’d be open to any feature requests you might post – but above and beyond that your best bet is probably to craft some database queries that provide you with the sort of data you need.

I hope that helps 🙂

[Barry]

Hi: your first stop should be the Themer’s Guide!

Though I’m not too clear on exactly where you are planning on making this change or quite how you envision it, you’ll probably find functions like these will assist along the way:

• tribe_get_start_date()
• tribe_get_city()

I hope that helps – and good luck!

[Barry]

Hi – great questions and I’ll try to answer them one at a time.

1) Are we any closer to having TEC Pro work with WPML?

This remains a priority for us but we have not yet worked on this issue.

2) If not, I assume we’ll need to try to port our existing Bing Translation feature to the new TEC Pro. I’m assuming the underlying code has changed pretty radically since v.1.3.3? Is there a fundamental change to how the events are created/stored?

Events are now stored in custom post types which may not have been the case in 1.3.x – probably the best strategy is to set up our latest plugin code in a test site and ‘pop open the hood’ to look at how things are stored and organized. A lot has changed!

3) Is there any way we could ‘update’ our old v.1.3.3 or somehow export the existing events to import into the new v.3.5?

Yes, this should be possible but I would advise against trying to do this in one giant leap. Instead, stage this an update incrementally, breaking the process up into a few steps (you would probably want to at least transition through a couple of 2.x releases for instance.

Historic versions of our plugins can be found here and here.

I hope that helps – and good luck!

[Barry]

Hi Lee – it would be great if you could start a new thread so as to avoid any confusion in this one that might come about from fielding different questions from different people 🙂

I managed to get the recurring event to work, however as I was unable to activate the custom post types permalinks (whilst recurring events work), this impacted on the sites performance.

Can you clarify what you mean here? Do you mean that plugin is essential to your site’s maintaining relatively good performance? Is that a goal of that plugin? We’d love to learn more here.

With this in mind, how can i disable the option for recurring events within the community system or general, until I can find a another solution to resolve the conflict?

I’d imagine you could stop people from submitting recurring events by basically removing those options – Community Events like all our plugins has overrideable templates and (please do read through the Themer’s Guide to learn some of the background to this, first of all) you could essentially tailor a custom community/modules/recurrence.php template (replacing it with an empty file perhaps) to do this.

However, for further questions on this specific topic (of removing recurring events from the Comumnity Events submission form) please do post a new thread in the Community Events forum. Thanks!

[Barry]

Please do understand first of all that we can’t always reply multiple times in one day – we’re a fairly small team with lots of people to support 🙂

We’re actively investigating performance issues and I’ll certainly copy the log you shared to our own internal report so the team can assess it – thanks for sharing it! In the short term, though, I’m not sure what else we will realistically be able to do. Can WP Engine accommodate you if you move to a higher tier of hosting plan, or anything of that order?

[Barry]

Yes, but there’s not quite enough there for me to piece together the solution, unfortunately, and I don’t want to make guesses that will waste everyone’s time.

It sounds though like however the menu is generated, it is subject to a set of conditions … does the theme author know what they might be? I’m sorry to make you go back-and-forth like this, but as you can imagine it’s hard to guess what’s going on!

 

[Barry]

Excellent!

Right now there is no built in mechanism for removing that link but it is actually something we’re considering, so please do post a request on our UserVoice page (or add your support to any suitable existing requests) 🙂

And is there a way for me to change the CSS without it being written over each time I update the plugin?

Definitely.

The trick is basically to create a folder within your theme named tribe-events and then place a stylesheet called tribe-events.css within it. Full details (and other related approaches) are described in the Themer’s Guide.

Does that help?

[Barry]

OK – what happens if you create a brand new recurring event? Does it work as expected and could you potentially delete The Gathering and recreate it afresh?

[Barry]

I don’t think the theme has anything to do with it because its happening in the dashboard where you create the events not on the page where they are showed.

It could still be the theme, I’m afraid: themes commonly also add their own option within the admin environment – whether to existing screens or by creating new ones – and even if they don’t they may unintentionally add scripts and stylesheets intended for the frontend to the admin environment, so it’s well worth considering this.

I do appreciate it can be hard to do this on a live site, but in that case if you could set up a test installation and try to replicate and then troubleshoot there that would be the best path forward.

One thing to check before we think about turning things off, when I check the license key on the live site it gives me a “Sorry, this key is out of installs” What does that mean? I’ve only used it on the live site? Could it be confusing the site with my local copy?

That shouldn’t affect this, but the first step would be to check out the license key management page. Clear out (disconnect) any unused URLs then try to add your license key again.

Thanks!

[Barry]

Great!

[Barry]

I’m afraid not, at least not without doing some customization work – as ever though we’d love it if you posted a feature request for this (or add your support to any suitable existing requests) 🙂

[Barry]

Thanks for clarifying! We wouldn’t recommend changing core plugin files, but you could accomplish this by adding a short snippet to your theme’s functions.php file:

add_action( 'tribe_pre_get_view', 'change_custom_field_meta_label' );

function change_custom_field_meta_label() {
	tribe_set_meta_label( 'tribe_event_website', 'NEW LABEL!', 'meta' );
}

Does that help?

[Barry]

We’d love to help further but this is really something where you’re going to have to drive the customization forward by yourself, I’m afraid. Remember that you don’t need to use Woot Library “as is”, you can inspect how it works and use it as the basis of your own solution.

Good luck – and please do feel free to post a feature request 🙂

[Author]

Posts