WooCommerce Tickte – Customer Wants To Change Events After Registration

[jpretorious]

The site I built with the WooCommerce Tickets and Calendar Pro has several events/classes. My customer has come across a situation where a customer has changed their mind on the event and wants to go to a different event. How do you manage this on the back end? Can you edit the current registration for the new event?
I appreciate any insight on this.

Thank You,
Justine

[Barry]

Hi!

You could cancel the relevant existing order and then manually create a new order (all via WooCommerce’s order screens) and place a ticket for the desired event in the order.

Does that help?

[jpretorious]

I will look into your suggestion. If there is a way to change the ticket to a different event that would be ideal. Is it possible?

Thank You,
Justine

[Barry]

I’m afraid not, at least not without doing some customization work – as ever though we’d love it if you posted a feature request for this (or add your support to any suitable existing requests) 🙂

[jpretorious]

So, I have figured out how to create a registration for an event from the dashboard but I am still having issues with the inventory piece. Here’s what I did to cancel the original ticket:

WooCommerce > Orders
Clicked on the order
Cancelled the order
Saved the order
Placed in the trash
Deleted permanently
It seems the system cancelled and deleted but it still shows a ticket has been sold. How do I fix the inventory of the tickets?

[Barry]

So to increase the available inventory (if that’s the primary issue) you would need to manually adjust the stock levels. The “sold” count will not drop, though, because a sale did take place even if the order was subsequently cancelled.

That said, I believe we do have a new feature we’re going to develop to allow attendee entries to be completely removed – that isn’t available just yet, though.

 

[jpretorious]

Thanks! I appreciate the response!

[Barry]

Happy to help 🙂

[Author]

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