[Barry]

Awesome, glad those worked for you 🙂

My question about the width of the column on the framework “DETAILS”. How to enlarge the column to the pavement ?

I’m not actually sure what you mean here. You can certainly adjust the width of any of those table columns using a similar approach to what I outlined above – but we’d really need to leave it to you to take things from here.

Good luck!

[Barry]

The challenge we have is that some customers have bought tickets to several different events. So we need a way for the following:
>> JOE BLOGGS arrives at box office counter
>> WE bring up JOE’s name, and check his order so that the system knows that he has arrived, and checked as “Attending” on all his events

Ahh, ok. Well I’m afraid there’s no particular mechanism to deal with that scenario particularly, other than taking things event-by-event and checking the respective attendee lists.

and to answer question 2), we would then
>> need the ability to print tickets for each of JOE’s events

So again that isn’t currently facilitated.

We definitely would welcome this as a feature request (which would also potentially give us a sense of how many other users might be in need of the same or similar functionality) but I’m afraid at this time you would need to build these items out as a custom extension if necessary, or else adapt your workflow to suit how things currently are structured.

Does that answer your questions?

[Barry]

Awesome (and thanks for sharing your final solution) 🙂

I’ll go ahead and close this thread, but of course if we can assist with anything else please don’t hesitate to open a new thread or threads as needed.

Thanks!

[Barry]

It definitely could have been a glitch – sounds like all is good now though and I’ll close the thread. Thanks again and if we can help with anything else please don’t hesitate to open a new thread or threads as needed 🙂

[Barry]

Yes it does crop up periodically – for certain Facebook pages – and based on your troubleshooting with OldBoldPilots I’m inclined to think the problem is as I have outlined. I don’t know if you are the owner or are in contact with the owner of the Facebook page itself, but you may be able to get them to make some adjustments to help things along, here. For more background, you may be interested in:

• The answer here regarding alcohol gating of pages
• This answer re managing permissions

Ultimately though it’s a situation where we have to work with the framework laid down by Facebook.

Does that help or at least clarify things?

[Barry]

That’s right, unfortunately (re the problem impacting in a couple of areas) – but I’m glad the snippet works for you and the set of fixes in question ought to be going out in the very next maintenance release (though I or another team member will aim to drop back in here to confirm).

Thanks again for your support and patience.

[Barry]

It would definitely be possible to code an extension to build the sort of relationship between order editor events and the attendee lists that you’re after – however, it would be a pretty involved task and there are no easy snippets I can really offer up here.

Regards PARTIAL REFUNDS:

We’ve tried this process two ways
a) by reducing the individual line item to zero
b) by deleting the relevant line item

So no, this won’t currently work as you expect it to – but as before we’d definitely welcome a feature request along these lines.

Regards CHANGING ATTENDEE NAMES TO CORRESPOND WITH UPDATED ORDERS

The workflow is similar as to above, where we reduce / delete the original ticket line, and then try to add the ticket within the order (where it says “ADD ITEMS”). Should that not have a knock on effect to the attendee list?

Right now, as you’ve found of course, this isn’t going to behave quite as you expect. Thanks for sharing your workflow though as it does provide some insights into what you are aiming for and how you are going about it.

Associating names per individual attendee/ticket is something there has been a lot of demand for and, though that isn’t quite what you are asking for, this might go part of the way to providing you with a solution – particularly if we make it possible and easy to edit those same names. As you can see here we’re planning to implement this, but if you wanted to post a comment re the ability to subsequently edit these names that would be welcome.

Right at this time I don’t think there’s too much more we can do for you here – but thanks once again for sharing information about how you are doing things and I hope at the least this thread clarifies the current situation.

[Barry]

No problem – I’ll go ahead and close the thread (and thanks for indicating it was resolved 🙂 ). Before I do, though – in case it helps:

I would like to move the link back to the end of the post, and add the _target=”_blank” the link. I guess I can do that by reading though the Themer’s Guide.

The Themer’s Guide is definitely a great starting point – but once you’ve looked through it you might also be interested in reading through the single-event.php template itself. Notice that in my snippet I’m using the tribe_events_single_event_before_the_content action – you’ll see some other actions in the template itself including tribe_events_single_event_after_the_content which might help you out here (and you could just update the snippet appropriately, replacing one with the other).

Last but not least, we’re always interested in hearing about our user’s experiences with The Events Calendar and would be stoked if you wanted to leave a review on our WordPress page.

Thanks again – and good luck 🙂

[Barry]

I’m sorry you’re experiencing problems.

Unfortunately issues with Headway have cropped up periodically and it’s a sufficiently atypical theme in terms of how it is structured (not to say there is anything fundamentally wrong with it by any means) that it is difficult for us to provide as comprehensive support as we might with other themes.

Can you confirm exactly what issues you are facing, though?

[Barry]

Hmm, interesting.

I can’t actually connect to your site to take a look – can you confirm the URL you provided is correct? – but I wonder if you might be using a caching plugin or some other caching solution that makes it appear as though the change has not taken place?

If we change the steps in the Distance filters admin settings, e.g. instead of 5-10-25-50 etc miles, we want it to go 10-20-50 miles, it could not be bothered. So the 5-10-25-50 etc steps remain

For the avoidance of doubt, can you confirm the steps you are taking to do this?

Thanks – hopefully we can figure this out before your IT guy looses all his hair 🙂

[Barry]

Yes! It does offer this 🙂

So long as the event does indeed have a featured image assigned to it, you ought to see it in month view whenever you hover over an event.

Does that help/clarify things?

[Barry]

I’m sorry you’re experiencing difficulties.

The snippet you referenced won’t actually improve performance as such (or if it does that’s really an unintentional side effect) – instead it is to workaround a limitation sometimes applied by default in certain hosting environments.

But now when we tryed to list organizers or venues we have a very slow speed listing that.

So just to confirm, this is happening when you try to list organizers (or venues) in the admin environment? If so, can you confirm how many venues/organizers are set to display on each page? This is found in the Screen Options dropdown. Normally it should be around 20, but I was curious if it might have been adjusted?

[Barry]

Hi Franck!

Would a rule like this (which you might add to a custom tribe-events.css file – see the Themer’s Guide for details on setting this up) help with the first issue?

.tribe-events-tickets .woocommerce input.minus { top: 15px; }

In relation to the description width, while I don’t know exactly how wide or narrow you want it to be might something like this work (which you could adjust appropriately)?

.tribe-events-tickets .tickets_description { width: 60% }

Let me know if that helps!

[Barry]

Hi – thanks for contacting us and for considering Events Calendar PRO 🙂

The shortest answer I can give you at this time, unfortunately, is that this is not possible “out of the box”. A slightly longer answer is that you could certainly do this if you have some programming know-how and can either convert the RSS data into CSV – then import through our CSV importer – or else write a custom script to import directly from RSS without that interim step.

To answer your second question, I don’t believe any work is currently scheduled to directly support importing from RSS – but you are definitely welcome to either post this on UserVoice or add your support to any suitable existing request.

I hope that answers your question but please don’t hesitate to let me know if we can assist with anything else 🙂

[Barry]

Hi dirkschrama,

Just to make sure I’m understanding this correctly – you want to display all upcoming events (taking place at venues with sufficient address info) on map view but this should only happen on map view – is that correct?

It is probably possible to do this but if you have a truly large number of events it may also raise some performance concerns, depending of course on your particular setup and what sort of caching etc you have in place.

[Author]

Posts