[Barry]

Hi!

It’s important to note first of all that Event Rocket is an unofficial plugin that we don’t support here. It builds on The Events Calendar and Events Calendar PRO – but this is not the place to seek support for it 🙂

With that said, let me try to give some quick answers to your questions 🙂

What does it take to embed a specific event onto a page?

Have you tried using the [event_embed] shortcode (see the FAQ page or this wiki page for more details)?

What does it take to embed all events for a given location onto a page?

Events Calendar PRO already has venue pages and a featured venue widget to help with this – and if you happen to combine the latter with Event Rocket then you could embed the featured venue widget inline within a page or post. If those don’t meet your needs we’ll happily consider any feature requests you might post.

Thanks again!

[Barry]

Hi!

If you have a personal license (and so can only activate one site) then you can simply update your test site manually by grabbing the latest versions of our plugins from this page and this page.

Does that help?

[Barry]

Great question!

There are a few ways you might tackle this and it is worth considering if you would rather squash the image and lose the aspect ratio (which might give it a slightly odd appearance), scale it down (which would mean the width would vary for each image of a different size) or hard crop it (and thus potentially lose parts of the image).

Whichever approach works best for you, know that our own post thumbnail/featured image implementation really just builds on that already offered by WordPress.

With that in mind, our Themer’s Guide is a great starting point as it describes the basics of overriding and customizing templates. The list/single-event.php template is likely to be of particular interest here, especially this line of code from within it:

<?php echo tribe_event_featured_image( null, 'medium' ) ?>

Note the second parameter which is used to specify the ideal size. This can be changed and you can also register completely new sizes for WordPress to use – or alter existing sizes by changing the target dimensions – details here and here. Beyond that, you could potentially also do this via CSS with rules like:

.tribe-events-event-image img { height: 200px !important }

(Which you might place inside a custom tribe-events.css stylesheet … again, details of setting this up are in the Themer’s Guide 🙂 )

I hope that helps!

[Barry]

Hi – thanks for the question!

We’ve tried to be as clear as possible that recurrence is not currently supported by WooCommerce Tickets and have a note on our product page to help raise awareness of this:

Right now, <b>recurring events are not supported</b>, and attempting to set up tickets on a recurrence pattern will not work.

I’m afraid – though we definitely are interested in following up on this feature request (it’s certainly much in demand!) – we can’t offer any timeframes as such. Please do stay tuned for updates, though, as it almost certainly is something we’ll make a big announcement for when the time is right 🙂

Thanks again!

[Barry]

Hi Daniel,

Sorry you’re facing such slow load times.

Properly configured, caching can make an incredible difference (and not just page caching but object, bytecode and query caching … though depending on how much control you have over your hosting environment not all of these may be possible). Beyond that – though we’re always trying to improve performance – it often comes down to a matter of numbers and having sufficient resources.

If you have a very busy site or a site with lots of events / a very high proportion of recurring events, sometimes some extra “grunt” is required – which might entail scaling up or even moving to a quite new configuration.

It’s hard to offer definitive solutions for questions like this I’m afraid, simply because there are so many variables to consider.

Are there are any other specific questions you have on this one?

[Barry]

Anything is possible!

Does this thread help you out, here?

[Barry]

Hi – sorry you’ve had a rough ride during the migration process.

Migrating entire sites is rather outside the scope of what we can help with – but it’s worth noting that event data (just like pages, posts, etc) is stored in the database. So, generally speaking, it’s not a situation where you can simply copy across some files.

Have you checked out any plugins built to assist with this sort of situation, like Duplicator?

[Barry]

Hi – I’m sorry you’re facing difficulties.

Would it be possible for you to update all of your event-related plugins? It looks right now as if you are using Events Calendar PRO 3.2 and The Events Calendar 3.4.2. There are two important things to note here:

• They need to be in sync: ie, Events Calendar PRO 3.5.x and The Events Calendar 3.5.x (the third value, represented by x, doesn’t really matter in this respect)
• We did have some bugs related to what you are experiencing and there is a good chance they have now been resolved

Can you try updating and see if that remedies the problem?

Thanks!

[Barry]

Hi! We’d love to take a look at the problem. Can you provide a URL where we can see this issue?

[Barry]

Hmm, it’s hard to say. I do see that the widget appears almost as if it is a part of the page rather than in a sidebar – is that due to Page Builder, do you know?

Do you find it works as expected if you position it in a regular sidebar?

[Barry]

Hi Sanver – sorry you’re facing difficulties.

The first thing to note is we try hard to keep to one issue per thread. So let’s look at the first issue you listed (about recurring events) and if you wouldn’t mind creating new threads for anything else – such as issues with the Community Events plugin – that would be awesome 🙂

1. Recurring Events are not showing current dates in home or event page.

OK – so is the problem primarily with how the events are listed under your Featured Events & Posts widget – and is that widget one that was supplied with your theme / can you switch to the Events List widget that we ship with Events Calendar PRO?

[Barry]

Hi – sorry you’re facing difficulties here.

One thing you might be able to try is simply changing the template from Default Events Template to Default Page Template (via the Events > Settings > Display admin screen).

If that doesn’t work, though, flip back to Default Events Template and follow the steps in our themer’s guide for setting up a custom tribe-events.css stylesheet – then add the following rule:

.tribe-events-page-template .site-main:before { position: static; }

There are probably still going to be a number of things to tidy up here, but that should in the main get you on track and at least make the event content visible.

Do either of those approaches help here?

[Barry]

I’m glad it’s solved 🙂

This is actually intentional: different ticketing plugins handle cost data in different ways and, basically to avoid confusion, the cost field is then deactivated (but it’s possible to restore it as you have done).

We’re not at all opposed to changing this though if we get a sense that that is what most people would like – and you can post your request (if you want to make one) on our UserVoice page 🙂

Thanks!

[Barry]

OK, so I’m afraid that if you set up a number of events with a different events plugin and then deactivate that plugin you normally will not be able to access them (unless you reactivate time.ly of course).

The Events Calendar stores events in a different format and is, in a sense, blind to time.ly format events that might exist in the database.

With that said, we do ship a CSV importer so if you can in turn export your time.ly event date in CSV format (or some other format – and convert it to CSV using a spreadsheet application or similar) you could move things across that way.

Does that help?

[Barry]

Hi: I’m sorry you’re facing difficulties.

It looks like you are using a Genesis child theme and this is a known problem with that framework – can you try out the advice described here and see if that helps?

Thanks!

[Author]

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