[Barry]

I’m sorry you’re having difficulties – that’s a strange issue!

I do see you noted having tried a few troubleshooting steps already, but can you confirm if this was still an issue with no other plugins (except for The Events Calendar/Events Calendar PRO, plus Filter Bar and WooCommerce Tickets) running and just a default, unmodified theme such as Twenty Thirteen?

If that resolves the problem can you reactivate everything else one step at a time and see if you can isolate what if anything is conflicting?

Thanks!

[Barry]

Hi – that’s a lot of questions!

We do try to stick to one issue per thread (this helps avoid confusion and allows us to serve all customers as quickly and fairly as possible) so let’s stick with the following question here – and if you could break out any other questions in to new threads that would be appreciated 🙂

1.We have a featured image appearing within event post (at top), can you advise please on how this can be removed. Thanks.

Certainly.

The first thing to do if you are new to The Events Calendar/Events Calendar PRO is review our Themer’s Guide – this explains the basics for safely overriding our templates. With that done, please go right ahead and override the single-event.php template and locate the following piece of code:

<!-- Event featured image -->
<?php echo tribe_event_featured_image(); ?>

Simply remove this and the featured image will no longer be apparent.

Does that help?

[Barry]

Hi – I’m sorry you’re facing problems.

Would it be possible to switch to a pretty permalink pattern for your URLs (like “%postname%”)? This can be adjusted via the Permalink Settings page.

Does that help with the problem?

[Barry]

I’m sorry you’re experiencing problems.

I see you noted having already tried some troubleshooting steps (thanks!) – just for the avoidance of doubt though can you confirm you tried them in the following order or would it be possible to do so now?

• Please ensure The Events Calendar and Events Calendar PRO are up-to-date
• Deactivate all other plugins
• Now switch to a default and completely unmodified theme (such as Twenty Thirteen)
• Visit the Permalink Settings page (though you need change nothing – just visiting it should trigger a refresh of WordPress’s rewrite rules)
• Now check again

Can you reach the affected events now?

[Barry]

Hi!

In some cases the plugin outputs dates and times that do not follow the formats specified in WordPress settings – it doesn’t always make sense for them to do so  – but it is definitely possible to adjust this.

The first thing to note though is that our very next maintenance release will make configuration of date and time formats a lot easier so you may want to wait until that arrives before looking into this (and that release is literally in the final stages of preparation).

If you need a solution right now though you can add a snippet like this one to force it to use the WP date format – but do note this technique may not be relevant/may no longer work once the next release arrives.

I hope that helps!

[Barry]

Hi!

Sorry you’re hitting difficulties here.

I took a look and your main events page loaded for me in under 9secs from two different machines (and the bulk of the page was visible and laid out earlier still).

Can you confirm what sort of hosting setup you are using?

[Barry]

Hi Amanda,

Sorry you’re hitting difficulties.

It seems to work just fine for me (even if I visit the event page via HTTP and end up on the cart page via HTTPS) – can you confirm there is still a problem or provide some more guidance on what I need to do to see this?

Thanks!

[Barry]

Hi – great question!

The Eventbrite API has been going through a set of changes recently so it may be we need to revise things here. Right now, though, our own Eventbrite Tickets plugin only allows you to specify either PayPal or Google Checkout payment methods.

I do not want to only offer paypal payments, I want my users to stay on my website and not be redirected.

I can definitely understand that 🙂

However, even if credit card payments were facilitated, it’s important to know that when working with Eventbrite, the user will leave your site to book their place and make a payment – that’s how the Eventbrite service works.

Perhaps one of our other ticketing solutions like WooCommerce Tickets would better meet your needs here? In that sort of workflow the user can truly stay on your site and payments can potentially be handled without them being redirected to another service (depending, of course, on the payment modes you accept).

I hope that answers your questions but if I can help with anything else please just let me know 🙂

[Barry]

Hi!

So there are a few options here.

One is to go ahead and customize the submission form templates to add a new timezone field (the basics of safely overriding templates in this manner are covered in our Themer’s Guide – so that’s a great starting point) and you would need some further code to “catch” this extra data and store it.

I’m afraid that’s a tad more involved than we can help with – but you might also be interested in using Events Calendar PRO for this task. It provides additional fields that Community Events can also work with and you might for instance create a custom timezone field as a dropdown or set of radio inputs to let submitters provide their timezone.

Does that help here?

[Barry]

Hi – sorry you’re facing difficulties, here.

Maybe there was an Events Calendar update that messed something up with one of my filters?

That’s a strong possibility – we’ve got an existing bug report for this issue with list view pagination (and it should be addressed in the very next upcoming maintenance release). If you can hold tight we’re literally in the final stages of preparation for that release and a fix should be with you/your client soon 🙂

 

[Barry]

We’ll certainly make a note and see what we can do – as we’re continually working to improve the plugin with each successive release 🙂

Can I ask if you are using object or query caching? Are you still experiencing such slow times if so?

[Barry]

Hi Luke,

I’m taking “populate” simply to mean the process of adding events to a given calendar 🙂

Is there a way to sync my Outlook calendar with this calendar app so that when I add an event to outlook it auto shows up on the calendar? Conversely, if I create an event in wordpress with the app, will it show up on the outlook calendar?

We don’t have any specific functionality to sync with Outlook, I’m afraid. It certainly ought to be possible to take the iCal format output our plugin can generate and pull that into Outlook (if Outlook supports that format) – but there is no two-way process at this time, I’m afraid.

Thanks!

[Barry]

Hi,

Actually, it’s possible right now!

You can develop and integrate your own filters: the existing category filter (found in lib/filters/TribeEventsFilter_Category.php) is a great example that you might use as a template and as you can see inherits from the TribeEventsFilter class. Registering your custom filter can be done via the tribe_events_all_filters_array filter hook.

So doing this would require some technical knowledge, certainly, but you needn’t wait for a future release if you want to make progress here.

 

[Barry]

Hi colinforum,

If you’re using the Default Events Template as you currently seem to be doing, probably the best bet is to customize it and potentially other templates as much as is possible to make it mesh with your theme.

Our Themer’s Guide outlines the basics of this – but, unfortunately, not knowing the structure of your theme’s templates or what helper functions/best practices of its own exist make it difficult for me to provide a simple set of step-by-step instructions to help.

I then went forward to try and customise the list.php view in my own theme folder, still no success.

Was there anything in particular that you were having difficulties with here?

[Barry]

Hi Chris,

Sorry you’re experiencing problems.

Do you mean that all pages are being slowed down – or just pages where events are being retrieved? If it’s the latter, I’m not sure quite how much more we can do.

Though I don’t know what your particular server configuration is or how many sites it is home to (or how many posts might be being queried on other pages/when the plugin is not in use), it’s always true that there needs to be sufficient resources to meet the demands of a web application and the volumes of data it is dealing with if we want to see snappy performance.

Are you able to enable page, object or query caching (or all three)/have you done this already? That may help significantly.

[Author]

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