[Barry]

Thanks!

I suspect the problem is with how the sidebar has been registered by your theme. When I look at the HTML I see this wrapper:

<div class="wpb_content_element span6 wpb_text_column">
    <!-- ... the widget itself ... -->
</div>

Ordinarily I’d expect to see some other classes and an ID being applied, something like:

<div id="tribe-mini-calendar-x" class="wpb_content_element span6 wpb_text_column widget tribe_mini_calendar_widget">
    <!-- ... the widget itself ... -->
</div>

Having those in place is essential for this widget to function as expected. A common source of this problem is when themes register sidebars but don’t provide a before_widget parameter in the general form seen here – so that’s a strong possibility and it may be worth taking this back to the theme author and asking if they’ll make a change or, if you feel confident doing so, opening up the code yourself and making the required change.

Does that help at all?

[Barry]

Hi – if possible please avoid using private replies unless you are sharing confidential information such as logins 🙂

Just FYI, the ticket purchasing system (Wooticket), is supposed to be on top; right next to the red arrow. It should show the same layout accross all platforms. Thank you.

Normally it is below the event description. Is it possible you’ve implemented customizations to change things? How does it look without any customizations/with a default template (ie, is this issue specific to your theme)?

Thanks!

[Barry]

Hi Colin,

I have a seperate query but perhaps best kept to a sepeate thread? Looking to add the hyperlinked event name to the calendar widget on hover over the dates…

It would definitely be appreciated if you could break this out into a separate thread 🙂

At a high level though you would probably need to:

• Customize month/single-event.php and pass the link in to the template via tribe_events_template_data()
• Use the new template variable within month/tooltip.php

The general form of this change is certainly a tad different that you might find when customizing other templates, so if you do need further help that’s totally understandable – just post a new thread and one of the team will happily point you in the right direction if they can 🙂

Thanks again!

[Barry]

How odd – but glad you got to the bottom of it 🙂

[Barry]

Hi guys,

If you know of a specific caching plugin that addresses this specific problem, I’m happy to give it a try. Object caches are really a band aid which hides the underlying problem.

I’m afraid I don’t have any specific plugins I’d recommend – every case is different and of course some hosting environments may impose particular restrictions, as you pointed out. In the case of query caching you’d ordinarily need administrative access to the MySQL server to set that up.

While I can sympathize with your position on object caching to a degree, it remains a practical step you can take if you do wish to explore that (even as a temporary solution).

While I appreciate the commitment to make things better with each release, this is an issue that severely impacts several of your users and I think it deserves a high priority.

I took a look at the query and some alternatives and I’ve come up with a few bits of information that might help guide toward a solution.

That’s appreciated and we’ve recorded the notes shared by you (and your colleague) 🙂

We’ll review this and other reports in due course and do what we can – we’re absolutely committed to making this the best plugin it can be – but please understand we also work to a release schedule and this realistically isn’t something we can turn around immediately.

As there’s not too much more we can offer here in the short term I’m inclined to close this thread unless you have any final questions?

[Barry]

Hi!

I think the problem with your URL may well have been a bug in our forum/support tools – apologies on that front and thanks for clarifying what the correct URL is.

So I do see that there are a couple of Javascript issues:

TypeError: $nocnflct.scrollUp is not a function
TypeError: $(...).coinslider is not a function

Also, it appears that the jQuery library (which many plugins and themes use) is enqueued twice – generally speaking it should be added once only as multiple copies are a recipe for problems.

Typically this issue is caused by a theme or plugin that isn’t “playing by the rules”. I do see you noted already having tried deactivating all other plugins and that you also switched to a default theme – can you confirm the same problem occurred under those conditions?

[Barry]

No problem 🙂

[Barry]

I’m not sure which shortcodes you are referring to? No shortcodes actually ship with The Events Calendar/Events Calendar PRO – so embedding is only possible via a customization (or possibly a third party plugin), I’m afraid.

If you’ve got any further questions on that please do feel free to create a new thread as we do try to stick to one issue per thread.

Since the original issue is solved (awesome!) I’ll go ahead and close our this thread – thanks!

[Barry]

Nope, there’s no particular requirement imposed by WooCommerce Tickets in that regard. When I visited I viewed your event page via HTTP – added items to the cart and was redirected so that the cart page was served via HTTPS and it all worked as expected.

It sounds though like you’ve got a workaround in place in any case which is awesome 🙂

Are there any other questions on this issue I can help with?

[Barry]

Hi Steven,

Certainly it becomes trickier when support issues relate to specific, non-default themes but we’re always happy to take a look and see if anything jumps out at us.

In this case, can I ask you to confirm (by private reply if you prefer) how I can access your site? I see you provided a password but it doesn’t seem to work (perhaps it was cut off?).

Thanks!

[Barry]

Hi Tigger – sorry you’re facing difficulties here.

Can you confirm what the correct URL is? I seem unable to access your site using the URL you provided when you opened this thread.

Thanks!

[Barry]

Hi Janina,

Sorry you’re experiencing difficulties.

We don’t actually deliver technical support here in the pre-sales forum but if you have a license please do sign in and create a new thread on our PRO forum. Alternatively, you can post on our wordpress.org support page.

Thanks!

[Barry]

Hi – thanks for taking a look at our plugins 🙂

I think WooCommerce Tickets (which builds on top of our free, core plugin – The Events Calendar – and also on top of WooCommerce, which is also free) might fit your needs here:

• Customers can select and purchase tickets for events right on your website
• You have control over the way in which they pay (by adding a suitable WooCommerce addon that might even mean you take credit card payments right on your site – and/or you could choose something simple like PayPal Standard)
• When the order is processed the customers will be emailed a copy of their tickets which they can then print

Please do check out both the product page I linked to and this fantastic new user primer which goes into more detail:

tri.be/support/documentation/wootickets-new-user-primer

That should give you a great idea of what you can achieve with this solution – but if you do have any further questions please do let me know 🙂

Thanks!

[Barry]

Hi Daniel: I’m afraid there is no change – right now, we do not support integration with WPML.

[Barry]

Hi Rosanna,

Our Themer’s Guide covers many of the basics for customizing templates – so it’s well worth reading if you haven’t already done so 🙂

1. How do I remove the header including title background, the event card and details?

I’m not 100% sure what you mean by event card but I suspect many of the things you wish to adjust can be found in the single-event.php template. To remove the meta details for instance you could simply remove the following piece of code from your own custom version of that template:

<?php do_action( 'tribe_events_single_event_before_the_meta' ) ?>
	<?php echo tribe_events_single_event_meta() ?>
<?php do_action( 'tribe_events_single_event_after_the_meta' ) ?>

2. How do I remove the “upcoming Events” page including the background?

You can disable list view via the Events → Settings → Display admin screen (and just leave “month” activated, if that’s what you want).

Does that help/is that enough to get you started?

[Author]

Posts