[Barry]

Hi: I’m sorry you’re hitting difficulties with this.

It does sound rather like a known bug that I believe we quashed in our latest release. Can you confirm which plugin versions you are currently using?

[Barry]

Hi!

Are you finding a problem if you go to Downloads → Payment History then check the box for the relevant order and use the bulk actions dropdown to change the status (ie, Set to Cancelled)? 

You can also edit the order and change the status that way if you prefer.

Can you clarify if that works for you, or what problem you are hitting if it doesn’t?

 

[Barry]

Hi!

Sorry you’re experiencing difficulties.

Can you try setting up a custom tribe-events.css stylesheet (full details are in our Themer’s Guide but in essence this is just a file that would live at your-themee/tribe-events/tribe-events.css) and add this rule:

#tribe-events { color: #000 }

Does that help?

[Barry]

Hi! Sorry you’re hitting difficulties here. It would definitely be helpful to see the problem first hand if you can accommodate that 🙂

[Barry]

Hi: great question!

The answer is yes – that’s possible for sure – but not out of the box. As we’re dealing with events the returned list is chronologically ordered, however this could certainly be implemented as a customization and/or we are always open to requests for new features 🙂

I hope that answers your questions – but please let me know if there is anything else I can help with.

[Barry]

Hi! So am I right in thinking you have customized things so that the month separator (which normally only separates one month from the next in list view) is used to separate individual days?

In other words, is this essentially a problem with that customization?

[Barry]

OK, so unless I’m misreading fwa_query_post_year() is your callback for the parse_query hook.

By default it’s going to receive a reference to the WP_Query object, so when you set the start date and end date to $searchyear you are really setting them to the WP_Query object rather than a specific date.

What you probably want to do is draw $searchyear from the URL query and – after sanitizing it etc – expand it from something like “2014” to a matching pair of start and end dates like “2014-01-01 00:00:00” and “2014-12-31 23:59:59” (to encompass the whole of 2014).

Does that help?

[Barry]

That could be useful – however, we’d need to run through those same troubleshooting steps for ourselves that I already outlined (and would have to delete and re-import one or more events) which might cause some disruption. For that reason, if you could first make a backup – and ensure you know how to restore it – that would be a wise precaution, as we cannot accept responsibility from any issues that arise during troubleshooting.

Alternatively, if you have a test site or even could quickly install a fresh copy of WordPress plus our plugins and our plugins only in a sub-directory or something of that order then, if you find you can replicate the same issue there, share the login details with us at that point, that could be a safe we to conduct further troubleshooting.

 

[Barry]

<p>Thanks, but excepting the Restricted Access plugin for the moment, can you prepare it so that there are no other plugins but ours running and only a default, unmodified theme (such as Twenty Thirteen or Twenty Twelve even)? We’re happy to take a look but generally would like to avoid activating, deactivating and generally tampering with settings if it can be avoided :-)</p>

[Barry]

I am working on that as part of my script, but as I have seen that you are doing some checks to avoid this, I thought you’ll be glad to know.

We definitely are, I just wanted to better understand why this was happening 🙂

In my case it seems that something else has broken as there are some events pointing to “www.site.com/event/” rather than “www.site.com/event/evento1″ (and these events appear on any view but single event).

Does it makes any sense to you?

I’d really need more details – but please remember we try hard to stick to one issue per thread, as covered previously. We’re happy to help, but long threads covering many separate problems tend to take longer to solve than separate, focused threads.

At this point then it sounds like you’re making progress with your automated script but have a stumbling block in that it can insert the same ID multiple times into the relevant field, however that’s really something we need to leave for you to resolve (though we’ll certainly make a note to look into this as I guess it’s possible someone might do the same thing manually). With that in mind I’ll go ahead and close this thread, but please do open new threads as needed for other specific issues such as the missing event slug.

Thanks!

[Barry]

Hmm, I’m not too sure what to suggest at this point. I do see some events where the venue did come through such as this one:

http://temeculavalleypolo.com/event/friday-night-polo-4/

Did you manually restore the correct venue details there, or did that import correctly (ie, is the problem sporadic in nature)?

Yes still testing importing events after deleting, same problem each time.

Just for the avoidance of doubt, as I’m not too sure from your responses where we’re at at this point, can you confirm that you did indeed test this out with absolutely no other plugins running but for The Events Calendar and Facebook Events (and with a default, unmodified theme running)? Can you also confirm if you are hitting the same timezone issue or has that part been resolved?

[Barry]

Hi Kevin,

We received another similar report recently with two other customers detailing something very similar – so we’d love to get to the bottom of this. Sadly, so far, we haven’t been able to replicate. If you can fill in some blanks that could be massively useful:

• What is your timezone setting (in WordPress’s General Settings admin screen)?
• Is it an offset such as UTC-8 or a geographic name such as America/Los Angeles?
• Does this happen when you create any new chain of recurring events, or only if you create an event initially and then convert it to a set of recurring events?
• Can you confirm this occurs even with no other plugins but The Events Calendar and Events Calendar PRO running and only a default theme (and can you be sure to test out creating a new event under these conditions)?

The closest known issue to this I am aware of was a conflict with a plugin called Series Engine, but it’s not impossible that there is some other issue in our own codebase or a conflict with a different plugin we are unaware of.

Thanks for your help!

[Barry]

Hi – great question.

It’s important to realize though that we can only offer limited support for customization requests like this one (though we’re happy to kick around some ideas and hopefully get you pointed in the right direction).

please email me at [your email address] when this is answered. Thanks!

Please also note that we don’t typically deliver support via email. This forum is the correct venue for requesting support and we’ll post our updates here. What I’d recommend if you haven’t already done so is subscribing to receive updates via email 🙂

To the issue at hand, are you literally using display and have you tried eventDisplay instead? What priority is your own pre_get_posts action running on? It’s worth remembering our own runs at priority 50.

[Barry]

Hi – I’m sorry you’ve hit difficulties here.

We certainly do plan on working with the WPML crew, however as you can understand these things take time. I’d love to hear more detail about the actual problem you are facing, though:

• Does this issue only surface with WooCommerce Tickets or is it a general issue between WPML and The Events Calendar?
• What is the actual problem? Can you break it down into a few steps so we can try to replicate?
• Are there any pertinent settings we would need to configure to see the issue (that you are aware of)?

I can’t guarantee being able to resolve this as there may be some deep-rooted issues at work, but without hearing more about what you are actually hitting up against I don’t know that. It would be fantastic if we could have an opportunity to look into this in more detail, if you’re game.

Thanks!

[Barry]

That’s correct – at this time you’d have to import them individually.

However, we are always interested in new feature requests if you’d like to post one 🙂

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