[Barry]

Hi!

I’m afraid this thread wasn’t being monitored as it was created by another user and marked resolved back in October 2013: I do also see you created a new thread so let’s keep the conversation rolling there 🙂

Generally speaking it’s best not to “hijack” a pre-existing thread – especially a very old one – for just this reason.

Thanks!

[Barry]

Hi!

If I’m understanding you correctly that is not something you can do without some custom development work which, unfortunately, is beyond the scope of support here on the forum.

We’re always open to new feature requests however if you’d like to post one (or add your support to any suitable existing requests) 🙂

[Barry]

Hi – you’ve raised a few points here so let me try to answer them in turn. However, I want to focus primarily on the shortcode issue in this thread. If you need further help with anything else, please do post separate threads for each individual issue (this just helps to minimize confusion and also helps us to serve everyone as quickly and fairly as we can).

How can I get text and shortcode to work on the Events page:
http://sacredactivations.com/upcoming-events

By default excerpts are used in this view. As with excerpts generally in the WordPress world, styling is removed and shortcodes are not acted upon. You can certainly elect to either display the full event description (formatting, shortcodes and all) or else replace WordPress’s own excerpt handling with something custom of your own.

If you’re interested in either of those options we can definitely point you in the right direction 🙂

It won’t even let me use a sidebar or any kind of widget. Is that normal? What can I do?

A lot depends on your theme, here, but often the easiest way to start tackling this is visit the Events > Settings > Display admin screen and change the default template setting. For instance, you might find that there is no sidebar with the Default Events Template but there is if you use the Default Page Template.

I’m using Events Calendar and Events Calendar Pro 3.6 (if I deactivate the first I get nothing.

That’s expected: Events Calendar PRO builds upon and extends The Events Calendar – but The Events Calendar must be present as it very much provides a necessary foundation for PRO.

Does that help?

[Barry]

Hi – I’m sorry you’re facing difficulties here, though it’s great you’ve already zeroed in on the seat of the conflict.

Can you provide a little more detail though – is the Events > Settings option missing completely? Or is the link present in the admin menu but something goes wrong when you actually click through?

[Barry]

Hi CK,

WordPress offers a number of ways to present post thumbnails (or featured images). Might it be viable to register a new post thumb size (you can also specify the sort of cropping that should occur) and workaround things that way? These resources might fill in a few blanks:

• codex.wordpress.org/Post_Thumbnails for an overview of how it works from a WP perspective and how to register new sizes
• codex.wordpress.org/Function_Reference/the_post_thumbnail a template tag you might leverage
• …and our own Themer’s Guide to learn about safely overriding and customizing event templates

Does that help at all?

[Barry]

Hi – sorry you’re hitting difficulties.

Can you confirm you’re using our latest releases for each events plugin that is currently active and also confim if day view is enabled (via the Events Settings Display admin screen) … last but not least could you point me to a specific day where this problem is arising?

Thanks!

[Barry]

Hi!

Would a short snippet like this (which you could add to your theme’s functions.php file) help?

add_action( 'admin_init', 'hide_eventbrite_profile_field_for_non_admins' );

function hide_eventbrite_profile_field_for_non_admins() {
	if ( ! in_array( 'administrator', wp_get_current_user()->roles ) )
		define( 'EventBriteProfileDone', 1 );
}

[Barry]

Hi: can you confirm how you are setting the category ID? Is this a feature of your theme, for example?

I’m asking primarily because it may be the theme is circumventing the regular WordPress query loop in order to provide these facilities (or the same thing could be true of a plugin you might be using).

With that in mind, can I ask you to run through our normal troubleshooting steps?

Please:

• Switch to a default and completely unmodified theme such as Twenty Thirteen
• Deactivate all other plugins except for The Events Calendar and Events Calendar PRO
• Ensure the above two plugins are up-to-date
• Test again and see if events now show up in the main blog loop

Assuming they do show up under the above conditions, start reactivating everything else one-at-a-time, testing at each stage to see if you can isolate the source of the problem.

Let me know how you get on 🙂

[Barry]

Ahh, I see. Thanks for clarifying.

Is it possible your browser or some other app is automatically unzipping it? Can you try some browser other than the one you normally use and see if that allows you to download the .zip without interference?

[Barry]

OK – so you also have a drop-in in place (a type of plugin that cannot be deactivated as can a regular plugin and which typically lives in the wp-content/mu-plugins directory). This particular drop-in is related to caching.

Sometimes what we find is that caching effects persist even after the caching plugin itself (if you were using one) was deactivated. For that reason, can I ask you to either:

• Follow the plugin developers’ recommendations for disabling their plugin altogether, which may involve removing a directory and/or a change to your .htaccess file
• Or else set up a new test site without any caching plugins – ie, start only with our own plugins – and confirm if you can replicate there (assuming you don’t we could then build up to the same stack of plugins and theme as you have on your existing test site)

Thanks!

[Barry]

OK – and were you able to test things out with our latest releases?

[Barry]

OK, well bear with me while we see if we can replicate that problem and I’ll be sure to update you. There might not be much we can do at this point but it’s definitely worth a look.

Also, I strongly suggest it should be mentioned somewhere in the product page that there is a compatibility issue with WPML. It would have save my developer a lot of time and efforts.

I appreciate your viewpoint here, but plugin and theme conflicts are, regrettably, a part of life in the WordPress ecosystem. Frequently they are also transient in nature or hinge on certain settings being in place – with that in mind, I don’t really know that the product page is an appropriate place to selectively list them.

Please be patient though and I’ll take a look at this specific problem.

[Barry]

Thanks!

Before we go any further, can I ask you to try updating to the latest versions of our plugins (there were some JS and CSS issues in the 3.6 build and updating will resolve those).

It might not be the complete answer, but it will at least clear up one or two known problems that could be impacting, here.

[Barry]

OK, so ordinarily there are 7 columns and a CSS class – .tribe-events-right – is applied to the 5th, 6th and 7th columns counting from the left. This is used to dictate the direction of the tooltips.

As you have only 5 columns, only the fifth and final column will have this class applied which pretty much agrees with what you are experiencing.

The best way forward then is to add some additional Javascript of your own to bring this about and apply that same class to the 4th column in addition to the 5th.

I hope that helps 🙂

[Barry]

Fantastic.

I’ll go ahead and close this thread, but if there is anything else we can help with please don’t hesitate to create new threads as needed.

[Author]

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