[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi Dave,

OK, so – again- something else may be at play.

Do you have a test site at your disposal? What if you set up a clean WordPress installation with just our plugins and this snippet in the functions.php file of a child theme based on a default theme, like Twenty Fifteen?

Do you find it works then (if so, it suggests a conflict somewhere along the line on your production site) or do you still hit problems?

If you find it works you can of course begin adding the same stack of plugins, theme etc as on your live site in an attempt to uncover the source of the issue.

Ultimately I’m afraid for a customization like this we aren’t going to be able to go into too much depth: we provide snippets and solutions via our knowledgebase (and occasionally on the forums) in the hope that they will be useful, but sometimes they need a little tweaking to make them mesh with a particular installation – and that is something we need to leave in your hands 🙂

Also, when I add the /list to the end of my URL http://www.heartwoodcenter.com/events/category/classes I get the same message “No matching events listed under Classes. Please try viewing the full calendar for a complete list of events.”

It sounds like you are hitting up against this regardless of which snippet you use or even if neither is in place, is that correct? If so then this is a further indication of some deeper problem which our standard troubleshooting steps may help you to uncover.

[Barry]

Hi Benjamin,

It’s more of a WooCommerce question than a WooCommerce Tickets one.

Applying discounts and other promotions in situations like these is something where if you can’t find a straightforward way to set this up even for ordinary products you will probably need to put a customization in place.

Of course, lots of addons exist for WooCommerce so it is also possible there is something out there that will do this for you.

Not sure this is something where we are going to be able to offer a great deal of guidance, though (unless of course you have specific questions relating to how WooCommerce Tickets itself does things?).

[Barry]

Hi Gilles,

You’d need to modify the default query generated by WordPress for those pages.

The way we handle this for post tags, for instance, is by adding tribe_events to the query’s post_type argument during the parse_query action:

github.com/moderntribe/the-events-calendar/blob/3.9.3/lib/tribe-event-query.class.php#L47-L65

In your situation, you’d need to take a similar approach but apply it to regular categories.

I hope that helps 🙂

[Barry]

Hi Alex,

I’m sorry to hear you are encountering difficulties with the importer.

Can you clarify what you are seeing? It sounds like you are being presented with the field mapping screen but I’m not quite sure what you are seeing, exactly.

Could you take a screenshot and share it here by uploading it to your WordPress site/a service like Dropbox then pasting the URL in to your next reply?

Thanks!

[Barry]

Hi stephinseattle,

I’m sorry to hear you’ve hit up against so many difficulties.

You’ve recounted a lot of separate issues, though, and it isn’t always easy to deal with so many different items in a single topic so it may be that I ask you to break some issues out into one or more separate topics.

Initially, though, can you try navigating to the Events → Settings → Display screen? Right now it seems like you are using “Skeleton Styles” – I suspect changing this setting to “Tribe Events Styles” will solve a number of the problems you’ve highlighted.

1. Not loading to calendar page
4. Monthly Calendar main nav will load with issues
5. Monthly calendar link from front page side bar with not load

Are these all essentially the same problem?

For instance, if you start on the “About” page then try to navigate to your main events page (“Calendar”) via the main nav menu or some other link, you are left with a loading icon?

If so there appears to be a Javascript error tripping things up:

SyntaxError: expected expression, got keyword 'if'

I am unsure what the ultimate source of this is, but given the fact this began when you updated your theme it may be worth seeking help from the theme author for this one.

2. Getting add-on to calendar page URL: http://kirklanddowntown.org/calendar/?GD_NONCE=00b6a54f3c

Hmm, strange. All I can really say is that the source of this is not our own plugin: running through our standard troubleshooting steps would be the best way to figure out which component is adding this (again, if this started with the most recent theme update that tends to give us a pretty good indication, but further testing would confirm things).

Let me know how you get on!

[Barry]

Hi Terri,

I suspect that a few things may be at play here.

The first is it doesn’t look like the code I suggested has been added (or perhaps it has been added to the wrong place, and/or something is blocking it).

Did you remove the old snippet first of all – where did you add the new one? Also, via a service like Pastebin or Gist, can you share the file you added it to?

The main reason I ask is that with the revised snippet if your default view is month view, which seems to be the case on your site, and you try to visit:

example.com/events/category/boo

It should redirect you to:

example.com/events/category/boo/list

In your case the URL doesn’t change when I request an event category which is what led me to the above questions.

Hopefully we can figure things out, but if not it may be better to wait until the knowledgebase article in question is formally revised and you can give things another try at that point 🙂

[Barry]

Hi Terri,

I’ll make a note for us to revise that knowledgebase article. In the interim, can you try this alternative snippet?

https://gist.github.com/barryhughes/c772692a1dca698c955e

It should force all event category requests to list view – the only downside is that someone viewing a category will still see options to switch to photo, week, month or day view, etc, which in turn will direct them back to list view – but that part of the problem would need to be solved separately.

Despite that shortcoming, does this help at all if only as an interim measure?

[Barry]

Hi Joe,

Great question!

Let’s suppose a customer purchases three tickets for the same event. The exported attendee data might then look something like this:

https://gist.github.com/anonymous/d91952a78820f3e25cb2

As you can see, there are three separate entries – one for each ticket. For that reason there is no need for a quantity column in the attendee list – as things stand it would always be a quantity of just “1”.

Also, how could I show the quantity in the ticket that is emailed out to the person who purchased the ticket?

So if you are referring to the tickets email itself, rather than the WooCommerce-generated receipt email, again there will be three individual tickets (if the customer purchased that quantity).

The receipt email on the other hand will have a single line item with a quantity of 3.

Does that help/clarify things?

[Barry]

Hi Jan,

Can you highlight some examples of the most common errors you are seeing?

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Barry]

Hi!

It’s been a while so I’m going to go ahead and close this topic.

• Need help with anything else? Go right ahead and post a new topic, one of the team will be only too happy to help
• Still need help with this issue and need to re-open it? Again, please simply create a new topic and link to this one to provide the team with some context

Thanks!

[Author]

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