[Barry]

Just confirming we added you to the custom dev request queue, Lisa. We’ll assess as soon as we have a moment and let you know if we can provide further help from there 🙂

[Barry]

Excellent 🙂

[Barry]

OK, thanks for confirming – I see what you mean.

There aren’t any particularly straightforward ways of mitigating this without hacking core plugin code, which I’d be keen to avoid if possible.

add_filter( 'views_edit-tribe_events', function( $pass ) {
	$query_filter = function( $query ) {
		global $wpdb;

		if ( false !== strpos( $query, "'\_tribe\_%\_for\_event'" ) ) {
			$query = "'SELECT * FROM $wpdb->posts WHERE 1 = 0";
		}

		return $query;
	};

	add_filter( 'query', $query_filter );
	return $pass;
}, 5 );

The above snippet could be added either to a custom plugin (preferred) or else to your theme’s functions.php file (I didn’t test that however and am not positive that it will work if placed in there, but you could try if this approach is easier for you).

If you’re comfortable doing so, could you try getting that in place? It will have a side effect of making the “Ticketed (8)”-type link that you may see along side at the top of that particular admin screen inaccurate but might just resolve the worst parts of this performance issue and at least give you easier access to that area.

Does that work for you, at least as a short term fix?

[Barry]

Sorry to hear you’ve been hitting up against problems, David.

I’d love to narrow this down a little more. Are there specific screens, views or pages where you notice these queries running?

If you are using a tool like Query Monitor to capture this information what component (ie, which plugin) does it reference as the source of those queries?

Thanks!

[Barry]

Hi Abigail,

You’re the same user who also posted over here, right?

I’m afraid the answer is the same: this setting only becomes available if you use a combination of Event Tickets, Event Tickets Plus and WooCommerce. If you are using Easy Digital Downloads as your ecommerce plugin it will not be available.

[Barry]

Hi, PROgram!

Is there any option to sort events on even date and not publish date?

Within our event views (month view, the upcoming event list etc) events are of course ordered correctly, by event date rather than publication date.

It is possible to modify the ordering in other ways, but doing so requires a little customization work.

In which file is it possible to put your own style to the calendar?

Adding your own styles is pretty easy and there are several ways to do this (please see our Themer’s Guide for more information).

Last but not least, while we’re happy to answer general questions about our plugins, we do not offer technical support here in the pre-sales forum so, if you need more detail, we’d ask that you purchase a license and login to our Help Desk.

Thanks!

[Barry]

Hi CLRH20 — sorry for the confusion. As noted in our email conversation, the coupon has now been reactivated. Thanks!

[Barry]

Hi Dustin,

Thanks for posting!

I can’t seem to find your original question, so I’d like to be sure I’m understanding first of all (feel free to link to your previous post directly if it was made under a different account): is your question in relation to the REST API specifically?

Cheers 🙂

[Barry]

Puzzling, but thank you for trying that.

Since it didn’t help, I would recommend setting that same post meta field back to 19: to give you a little background, where an EDD ticket is being sold (and the inventory count is specific to that ticket, as opposed to being shared across multiple tickets) both the _stock and _tribe_ticket_capacity post meta fields ought to match one another. Of course, generally, you shouldn’t have to worry about these details.

The other factor that matters here are the payments made for those tickets and the status of those payments which, by default, need to be set to either “pending” or “publish”. With that in mind, can you visit the Downloads ‣ Payment History screen and confirm if any payments made for this problematic ticket are not pending or published?

Have there been any changes made via Easy Digital Downloads to the order records associated with these sales, or have any direct changes been made to the products (“Downloads”) themselves via EDD?

Can you review this question from my last post? If refunds or anything else along those lines have occurred, could you provide some notes?

Thanks 🙂

[Barry]

This reply is private.

[Barry]

Hi Shirly,

Sorry to hear that.

Is this the same ticket/event as previously? If so, does running the same query as previously (but altering meta_value = 19 to meta_value = 1) help?

Have there been any changes made via Easy Digital Downloads to the order records associated with these sales, or have any direct changes been made to the products (“Downloads”) themselves via EDD?

Thanks!

[Barry]

Hi @colombalondon,

Reaching out to your host for assistance with clearing or disabling object caching is one workaround, or as Courtney indicated you could downgrade to an older version.

I’m afraid I can’t indicate when this will be resolved but we are certainly treating it as a high priority.

[Barry]

Great!

Thanks also for the feedback re pricing. This is something we review regularly and though I don’t believe there will be any changes in the near future we’ll certainly take note of this for further discussion.

[Barry]

It’s difficult to ascertain what might be WPML related and what, potentially, might come from issues with Divi.

Certainly the same problem is not apparent for me when testing with WPML (whether I use the primary language or a secondary language), but I am testing with a default theme. Are you positioned to do some tests with an unmodified default theme such as Twenty Seventeen yourself?

You may wish to do so in a fresh testing or staging environment. Despite the funny name, poopy.life offers a quick, easy and free means of setting up such a thing 🙂

[Barry]

I’m hopeful once I’ve re-connected I’ll be able to at least see patch notes

Even without login credentials you should be able to review our release notes 🙂

Please feel free to remove this question.

Certainly. I’ll do so shortly.

[Author]

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