event calender pro showing in correct calculation and error on checkout page

[Shirly Gilad]

Hello support,

We have one remaining but users are not able to purchase the ticket and it is giving them sold error on the checkout page.

screenshot 1
http://prntscr.com/jjww98

screen shot 2
http://prntscr.com/jjwwms

Please advise

[Barry]

Hi Shirly,

Sorry to hear that.

Is this the same ticket/event as previously? If so, does running the same query as previously (but altering meta_value = 19 to meta_value = 1) help?

Have there been any changes made via Easy Digital Downloads to the order records associated with these sales, or have any direct changes been made to the products (“Downloads”) themselves via EDD?

Thanks!

[Shirly Gilad]

Yes it the same event.

If i change “meta_value” of “_stock” to 1, then it gives this error on checkout page:
Error: Sorry! Only -18 tickets remaining

So i change it back to 19, which is the total capacity. Now the error is:
Error: Get your seat for June 3rd ticket is sold out

But if i change the “_stock” value to 20, then the error disappears and the checkout/purchase flow works correctly.

[Barry]

Puzzling, but thank you for trying that.

Since it didn’t help, I would recommend setting that same post meta field back to 19: to give you a little background, where an EDD ticket is being sold (and the inventory count is specific to that ticket, as opposed to being shared across multiple tickets) both the _stock and _tribe_ticket_capacity post meta fields ought to match one another. Of course, generally, you shouldn’t have to worry about these details.

The other factor that matters here are the payments made for those tickets and the status of those payments which, by default, need to be set to either “pending” or “publish”. With that in mind, can you visit the Downloads ‣ Payment History screen and confirm if any payments made for this problematic ticket are not pending or published?

Have there been any changes made via Easy Digital Downloads to the order records associated with these sales, or have any direct changes been made to the products (“Downloads”) themselves via EDD?

Can you review this question from my last post? If refunds or anything else along those lines have occurred, could you provide some notes?

Thanks 🙂

[Victor]

Hi Shirly!

Just wanted to share with you that a new release of our plugins is out, including a fix for the Buy Now button issue.

Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-9-september-2018/

We apologize for the delay and appreciate your patience while we worked on this.

As always, we suggest to setup a dev/staging site so you can make all plugin updates without disrupting the live site.

Please update the plugins and let us know if the fix works for your site.

Best,
Victor

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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