[Barry]

Hi Dawn,

I’m having a hard time replicating what you’ve described – again, can you give me more detail about the device and browser you are using?

Is it an Android, an iPhone, something else? What about the browser – do you know which browser you are using? If it’s just the default and you are unsure which that’s fine, just let me know 🙂

Thanks!

[Barry]

Definitely – we are indeed giving very serious consideration to shortcode based embedding.

Until that happens, though, the difficulty on our side remains that all of these themes do things differently.

There are different hooks for each theme and some may not offer any hooks, meaning a different approach (like a template override) would be needed – so regrettably we can’t offer up a one-size-fits-all answer in situations like this.

Let’s leave this open for the time being though and if there are other users who are familiar with Salient it’s possible they’ll be able to assist 🙂

[Barry]

Hi Kirk,

I want to be absolutely sure I understand what you are seeing as there are a number of similar venue-related errors that can be displayed. In your case, is it just:

This Event Requires a Venue to sync to Eventbrite

That you see, and not:

The venue is missing

Assuming it is indeed the first of those only, that would help me to zero in on the point of failure.

Thanks for your further assistance here!

[Barry]

…By the same token, running through the Get Authorization process as described here afresh in the test environment could be worth a shot.

[Barry]

I’d think a Vagrant-based environment would be fine for testing this.

Could it be an issue with the EventBrite API information I have? Does TEC produce an error message if the EventBrite API key isn’t accepted, or if there’s some other failure in delivery to EventBrite?

It should flag up problems like missing API tokens (again, via an admin notice at the top of the screen) – but it doesn’t sound like that’s happening and the sys info you shared seems to be in order on that count.

When you set up the test environment, was it a clean database or did you pull in a dump from the production site? I’m wondering if something – I’m unsure what exactly – might be amiss with the venue and if using a fresh venue, where all fields are populated, might provide a different result.

[Barry]

Ordinarily, our list widget does not display the excerpt so I’m guessing you’ve customized it to some extent (I also see bits of markup that have been commented out) … can you share the custom template(s) you are using, via Pastebin, Gist or a similar service?

If you have no knowledge of any such customizations, could you confirm with your theme vendor if perhaps they shipped a number of pre-built templates targeting our plugins?

Thanks!

[Barry]

Hi @adwiz,

I’m sorry to hear this has been a source of such frustration and can definitely sympathize.

I would really like to see the Events Calendar allow us to apply a shortcode to an existing page, allowing the calendar content to then pop into that page. This way we could just insert something like [calendar] into the page where I wanted the calendar stuff to show.

That’s been proposed by others and I’d encourage you to up-vote the idea. However, it’s no small undertaking to implement this and realistically it’s difficult even to approximate when this might become available.

Short of that, does any one have an easy fix for this very annoying shortcoming? How can I force the Events Calendar to use a specific image as the Featured image?

Themes that provide this sort of functionality often provide a hook to facilitate making changes for scenarios like this one – have you checked in with the theme vendor on that count?

As a hypothetical example, suppose they determine the URL of the header image like this:

$header_img_url = apply_filters( 'my_theme_header_img', $url, $post_id );

You could then write some code along these lines to tweak it:

add_filter( 'my_theme_header_img', function( $url ) {
    if ( ! tribe_is_month() || ! tribe_is_list() ) return $url;
    else return 'http://some-custom/image.jpg';
} );

With that in mind, which theme are you using?

Though the level of official assistance we can provide for theme integration issues is limited, perhaps another member of the community will be familiar with the same theme as you are using?

[Barry]

No problem (and yep I don’t think it was Debug Bar itself which was triggering that error … based on the error message it sounds more like some code in Widget Context – one of the plugins you are using which tries to integrate with Debug Bar – which was behind that particular issue) 🙂

I now get the following alert:

We were unable to sync your event to Eventbrite. Here’s what happened:

This Event Requires a Venue to sync to Eventbrite

I have definitely selected a venue, though! I even edited the venue and re-saved it to be sure.

That’s still pretty odd, but at least we’re making some progress!

I would like to run through our standard troubleshooting steps at this point, which involves deactivating other plugins and indeed switching to a default theme – though I realize you are (understandably) reluctant to do so.

Here’s what I propose: can you create a new WordPress installation – it could simply sit in a subdirectory and be accessible at example.com/testwp until we’re done with this problem – and start with just our plugins and nothing else. Can you replicate this issue there?

Assuming for the moment everything works in that scenario, you could troubleshoot “in reverse” by incrementally adding the same plugins and ultimately the same theme as you have in production. That might let us zero in on whichever component is conflicting, if indeed one is conflicting.

Is that possible here?

[Barry]

Hi Nathan,

That definitely is not the expected behaviour!

Does this error message appear within the ‘framework’ of your theme (ie, is it still a styled frontend page) or is it something more basic? Can you point me to an example, by sharing your URL via a private reply for instance?

You didn’t share your complete system information when you opened this topic but occasionally we do find clues in there – is that something you would be able to provide, again by private reply?

Last but not least, would you be able to try our standard troubleshooting steps?

Thanks!

[Barry]

Hi Anthony,

You could try adding the following snippet either to your theme’s functions.php file or else to a custom plugin:

/**
 * Show nothing but posts in tag archives.
 * 
 * @param WP_Query $query
 */
function just_posts_in_tag_archives( WP_Query $query ) {
	if ( ! $query->is_tag ) return;
	$query->set( 'post_type', 'post' );
}

add_action( 'parse_query', 'just_posts_in_tag_archives', 100 );

Does that help?

[Barry]

Hi Andy,

I’m not completely clear if there are still just 1,053 (event) posts in your db or not as you mention having reverted – but my guess would be that the count you are seeing in the admin environment is cached.

(wp_count_posts() – which is used to obtain that value – caches it by default in order to reduce overhead and by directly modifying the database it’s quite possible the cached value was not invalidated.)

Assuming that is indeed the problem, can you trying clearing your cache and see if that helps?

[Barry]

Hi Donatas,

I’m sorry to hear you’ve hit up against some difficulties.

We don’t actually provide technical support here in the pre-sales forum, however, so what I’d suggest is either posting on our wordpress.org forum or – if you actually have a valid license key – please login and post on our premium forum.

Thanks!

[Barry]

Hi Dawn,

Thanks for contacting us!

If I visit the URL you provided I see a link to the main events view which is labelled “2016 Calendar” and it seems to work as expected.

It also seems to be present and works as expected (for me) when viewed on a handheld device – albeit I need to click on the menu icon to be able to see it, but this is true of the whole menu, not just that specific link.

Is there a specific device or browser I would have to test on to see the problem?

[Barry]

Hi Jean-Michel,

Thanks for reporting this!

I definitely see the problem in the first query, which is either missing a join or has an extra field depending on which way you look at it.

Were you able to determine which view (or views) trigger this error? For instance, if you visit month view do you find a new entry in the logs with the same error will appear? Or, if you visit a page with a particular event widget do you reliably find a new log entry occurs then?

Thanks for your help 🙂

[Barry]

Hi John,

Sorry to hear you’ve hit up against a problem.

Would this happen to coincide with the shift from Mountain Standard Time to Mountain Daylight Time and, for the avoidance of any doubt, can you confirm what your WordPress timezone setting is (as found in Settings → General)?

Can you also confirm if you see the same thing with other recurring event patterns and perhaps even determine if it is indeed connected to the threshold between standard and daylight saving time?

Interestingly I am unable to replicate a similar thing on my local test site, but I’d love to hear more about your own findings.

Thanks!

[Author]

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