[Barry]

Hi Tom,

Thanks for getting in touch (and apologies for the delay in responding).

To help us deliver fair and fast service to everyone we do try hard to stick to one problem/question per forum topic. With that in mind, let’s kick things off in this topic with your first question—and if you could please create a new topic for the second question (regarding the display of all course dates in a series) a team member will be happy to try and steer you in the right direction.

Please do also note that, while we try hard to help whatever the issue, for certain more technical customizations that the degree of support we can offer tends to be limited.

I’ll review your first question (removing events from the same series from the related events section of the single events page) and get back to you as soon as I can 🙂

Thanks for your patience in the meantime!

[Barry]

Hi Mario,

Sorry to hear you’ve hit up against some difficulties!

That isn’t something our plugins are generating, even if it happens to show up in event pages. My suspicion is that this is probably some sort of placeholder inserted by your theme.

I’m not familiar with the theme you seem to be using, but perhaps you could contact the author and ask if this is indeed created by the theme and if it can be disabled?

[Barry]

Hey everyone, sorry for the confusion here.

We were trying something new and it looks like we need to dig in a bit before we make any big changes. We hear your concerns, so we’ve gone ahead and updated our renewal pricing to include a discount as our thanks for your continued support.

You can access this discount through the link in your renewal email or by using the renew button at theeventscalendar.com/my-account.

Again, if you still have concerns, please don’t hesitate to shoot us an email.

[Barry]

Fantastic, glad to hear the issue is resolved 🙂

If we can assist with anything else, please do feel free to create a new support topic.

[Barry]

Hi Francesco,

Glad that initial issue is resolved!

As to your further point about text before the shortcode showing up after the map… I believe this is specifically a quirk of the map view implementation.

This seems like a valid bug and I will log it accordingly. As soon as we’ve something further we can report about this we’ll drop an update in here (please note, though, that there are some higher priority bugs we may need to attend to first, so it may take just a while before we can circle round to this one).

Thanks again for your support and patience 🙂

[Barry]

Hi Karine,

What should happen is that an event will continue to display in list view until it has past.

For example, if an event is running today from 10am to 11am and the current time is 10.30am, then although the start time has passed it ought be included in the upcoming events list until 11am.

If that isn’t happening, that might indicate there is a bug or conflict of some kind. In the first instance, can I ask you to link me (by private reply if you prefer) to some examples of affected events? If there are some upcoming events that you think would illustrate the problem – but haven’t yet started – that could also be useful.

Thanks!

[Barry]

Hi Sébastien,

That’s actually a little trickier than you might imagine!

I’d be happy to try and provide a spot of guidance but, ultimately, customizations like this are something we can’t always go into too much depth with. That said, perhaps this would provide a starting point for you (it’s a modification of the code you referenced in the other topic):

add_action( 'tribe_events_list_widget_after_the_meta', function() {
	$categories = tribe_get_event_categories(
		get_the_id(), array(
			'before'       => '',
			'sep'          => ', ',
			'after'        => '',
			'label'        => null,
			'label_before' => '<dt style="display:none;">',
			'label_after'  => '</dt>',
			'wrap_before'  => '<dd class="tribe-events-event-categories">',
			'wrap_after'   => '</dd>',
		)
	);

	$fragmented_html = explode( ',', $categories );

	foreach ( $fragmented_html as $index => $fragment ) {
		if ( false !== strpos( $fragment, '/match-home/' ) ) {
			unset( $fragmented_html[ $index ] );
		}
	}

	$category_html = force_balance_tags( join( ', ', $fragmented_html ) );
	echo $category_html;
} );

Again, I can’t guarantee it will work for you right out of the box, but it essentially shows a simple string-based method for achieving your goals.

I hope it helps 🙂

[Barry]

Hi Mogul,

My apologies for the delay in responding to your last post. Sadly for us, Josh has left the team for new pastures and unfortunately this forum topic slipped through the cracks.

I do feel the need to clarify, though, that when it comes to customizations and building out new functionality as you’re doing here, we can really only provide basic guidance and if you need more in-depth support than we can provide – particularly if you are doing something relatively complex like crafting a custom view – it may be that reaching out to one of the many awesome freelance developers out there could be the best way forward.

Before you do that, perhaps you could modify Josh’s snippet to additionally set the query’s eventDisplay property to ‘custom’, ie:

$query->set( 'eventDisplay', 'custom' );

That might just get you to a good spot with this.

Good luck 🙂

[Barry]

Thanks for clarifying—now you identify those points, it is pretty obvious 🙂

Initially though, you had linked to individual single events and I had worked from those back to the ‘true’ event archive pages (which is also where I noticed the issue I mentioned where I was unable to click directly into the search field) rather than your shortcode-generated page – hence the confusion. My apologies there!

Back to the issue at hand: the shortcode seems to be configured to generate map view. That’s important because only events that are taking place at venues which have accurate addresses (allowing us to generate geodata) can be listed there. The events you cited as missing from search, I believe, are assigned to venues which lack that data.

Bearing this out, if you switch from map view to list view, you can successfully search for both those events and you can also page forward and locate them that way.

What I’d recommend is this: try editing the relevant venues – ensure they have accurate addresses that would enable us to retrieve geodata (or you could even manually enter coordinates, if a postal address is not suitable for any reason) and/or visit the main Events Settings page and locate the ‘Generate Missing Venue Data’ setting (this will only be visible if the plugin believes it might be required, so don’t worry if you can’t find it).

Once the events are connected with venues that have been updated in this way, you should hopefully find they can be listed and searched for via map view.

[Barry]

This reply is private.

[Barry]

Hi Paul,

I realize you indicated having performed basic troubleshooting and that’s much appreciated. To explain my further request, we sometimes find customers try this but use existing data (which isn’t always a clean or suitable way to test), which is why I noted it should be done using a fresh event and tickets.

If that didn’t provide any other insights, though, let’s think through further options.

I’ll post my next reply privately so I can reference some elements on your site.

[Barry]

This reply is private.

[Barry]

Excellent—and good luck 🙂

If we can help with anything else pre-sales related, feel free to open a new topic. Perhaps we’ll even see you in our premium forums if you purchase an Event Tickets Plus license!

[Barry]

Thanks for clarifying, Kim.

You should be able to modify the URL with some code like this:

function modify_list_widget_link_url() {
	return 'https://beeldmakersclub.nl/activiteiten-beeldmakersclub-nl/';
}

add_filter( 'tribe_events_get_list_widget_view_all_link', 'modify_list_widget_link_url' );

This code could be added to a custom plugin or to your theme’s functions.php file (which isn’t always ideal, if the theme might be overwritten during a future update).

Does that help at all?

[Barry]

Excellent, happy to help 🙂

I’ll go ahead and close this topic, but of course should anything else crop up please feel free to create a new one and one of the team will be only too happy to assist.

[Author]

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