[Barry]

Hi Molly,

Thanks for posting!

Virtually all of our support and all pre-sales enquiries are handled via the forums. I definitely appreciate live chat or even a phone-based conversation may have more appeal but we don’t currently offer either option (and I wanted to emphasize that, in case it is an important factor in your decision making process).

In relation to spam-fighting efforts, besides having an option to save new submissions as drafts (allowing admins an opportunity to vet them), we additionally now offer direct integration with reCaptcha which greatly reduces the likelihood of spam getting through.

Let me know if you have any further questions 🙂

[Barry]

Hi Wim,

I’m really sorry to hear that.

I did just run a couple of tests using some Facebook events and found that the images were imported successfully (both during a manual run of the importer and with a scheduled import).

Can you confirm if you, too, are importing from Facebook – or is it a different service? Can you also share some links that I might use to test with?

Thanks!

[Barry]

Hi Lea,

Thanks for contacting us!

While we would love to help further, I am afraid that we cannot generally answer technical enquiries here in the pre-sales forum.

If you are using our free plugins and do not have a license, please feel free to post in one of the community forums on wordpress.org:

• wordpress.org/support/plugin/the-events-calendar
• wordpress.org/support/plugin/event-tickets

Alternatively, if you do have a premium plugin license (or purchase one), please do login and post on the relevant premium forum.

Thanks!

[Barry]

Hi Chip,

Thanks for contacting us!

The Events Calendar and indeed all of our plugins are highly customizable but, unfortunately, we are unable to answer technical enquiries here in the pre-sales forum.

If you are using our free plugins and do not have a license, please feel free to post in one of the community forums on wordpress.org:

• wordpress.org/support/plugin/the-events-calendar
• wordpress.org/support/plugin/event-tickets

Alternatively, if you do have a premium plugin license (or purchase one), please do login and post on the relevant premium forum.

Thanks!

[Barry]

Hi Michael,

There are a number of ways in which you can refine imports including by date and location — but it sounds like your main interest is in the ‘keywords’ field, is that correct?

If so, this is simply used to whittle down prospective events on the basis of words included in the event titles (and descriptions) — there is no specific syntax.

As an example, if you wanted to refine results to events that include party in the title or description, you would enter party in that field.

Does that help at all?

[Barry]

Hi Justin!

I appreciate changes like this aren’t for everyone, but we are limited in terms of how far we can go in supporting customizations of this nature.

The important thing to understand is that – wherever possible – you should avoid directly modifying core WordPress or plugin files and use actions, filters and overrides instead.

It might be in this case the best and safest way forward is to engage a dev (if you follow that link you’ll find a list of folks who, while not affiliated with Modern Tribe, are good developers and craftspeople and who will probably be able to assist further) to do this work on your behalf.

Again, I’m sorry we can’t provide more in-depth support for this one – but some customization and integration work is simply beyond the scope of what we can offer.

[Barry]

Thanks!

(Though the placeholder is down, you’ve required that users login before they can access the Community Events submission form — just to clarify my request 🙂 )

The following custom CSS ought to help:

 .event-custom-fields td:nth-child(2) input {
     width: auto;
 }

 .event-custom-fields td:nth-child(2) label {
     display: block;
 }

You could add this via a custom CSS plugin or via a tribe-events-community.css stylesheet (or if you have another approach you prefer, that’s probably fine too).

Last but not least, I owe you an apology! This does turn out to be reproducible and is an issue with our own CSS, not that of your theme. I’ll log this as a bug to be addressed in a future release.

I hope that helps!

[Barry]

Our pleasure 🙂

[Barry]

Hi Kelly,

I’m sorry to hear you’ve hit up against some problems, here.

Unfortunately, I am unable to replicate. Would you be able to share some more information?

• I’d love to see your system information (what you shared was useful, but comes from WooCommerce – our own system information covers various event and ticket specific fields that we can’t get via WooCommerce’s sys info)
• If you are happy to do so, could you share a snapshot of the attendee screen (with details expanded) and the matching CSV export data (if you can ‘zip’ them together you’ll be able to upload them directly to the forums via a private reply – or else you could share via a Dropbox link or similar)
• Last but not least, you indicated having run through our standard troubleshooting steps already: just to be clear, because you have various plugins relating directly to WooCommerce, can you confirm you tested with only Event Tickets, Event Tickets Plus, The Events Calendar and WooCommerce activated — and none of the supporting plugins?

Thanks!

[Barry]

Hi Titus,

Unfortunately this is a known bug (though one we hope to fix shortly).

In the interim, to workaround this, please simply visit the Appearance → Widgets admin screen and de-select the city option from the Advanced Events List Widget options.

Does that help?

[Barry]

¡Gracias por contactarnos!

Lamento decir que no podemos ayudar con preguntas técnicas aquí en el foro de preventa.

Por favor considere publicar en nuestros foros de soporte gratuito:

wordpress.org/support/plugin/the-events-calendar

Naturalmente, si usted tiene una licencia y puedes iniciar sesión y publicar aquí en nuestros foros de premium para obtener asistencia:

theeventscalendar.com/support/forums

¡Gracias!

[Barry]

Hi Christopher,

Thanks for posting!

That remains the correct behaviour (insofar as, the cancelled orders were indeed sold). Since that topic was posted, though, we have added extra tools that will let you remove entries from the attendee screen.

In addition, you should find you can adjust the available stock for the tickets in order to have an accurate picture of what remains.

Does that help at all?

[Barry]

On your other question – about renaming text – lots of people find the Say What plugin to be a really easy tool for that kind of modification 🙂

[Barry]

Hi Christopher,

Unfortunately the login – which I’ll need to be able to see the check boxes issue – seems not to work 🙁

Can you confirm it is still valid?

[Barry]

Thanks for confirming, Bill.

In that case the following snippet – which you could add to a custom plugin or even to your theme’s functions.php file if you prefer – may help:

/**
 * Given an array based JSON-LD representation, modifies any event offer costs so that
 * they are single values rather than ranges.
 * 
 * @param array $data
 *
 * @return mixed
 */
function modify_json_ld_offer_cost( $data ) {
	if ( ! is_array( $data ) ) {
		return $data;
	}

	foreach ( $data as $event ) {
		if ( ! is_object( $event ) ) {
			continue;
		}

		if ( ! isset( $event->offers ) || ! is_object( $event->offers ) ) {
			continue;
		}

		if ( ! isset( $event->offers->price ) ) {
			continue;
		}

		$price_components = explode( '-', $event->offers->price );

		if ( ! is_array( $price_components ) || count( $price_components ) !== 2 ) {
			continue;
		}

		$event->offers->price = trim( $price_components[ 0 ] );
	}

	return $data;
}

add_filter( 'tribe_json_ld_event_data', 'modify_json_ld_offer_cost' );

If there is a cost range, such as ’10 – 100′ in the JSON LD cost field, it will be modified to reflect the lower value (simply ’10’ in my example).

I hope that helps!

[Author]

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