Incorrect number of attendees in event details

[Christopher]

Hi,

When you cancel several registrations, the number of total attendees is still the same.

I found this topic where it is said that a fix would have been released for this issue:

Attendee List

Is there any option I can select or am I able to fix this with some custom code?
For now I still see the whole amount of sold tickets, regardless of some cancelled registrations. The only thing I see in addition is the information how many attendee have been deleted.

Many thanks in advance!

[Barry]

Hi Christopher,

Thanks for posting!

That remains the correct behaviour (insofar as, the cancelled orders were indeed sold). Since that topic was posted, though, we have added extra tools that will let you remove entries from the attendee screen.

In addition, you should find you can adjust the available stock for the tickets in order to have an accurate picture of what remains.

Does that help at all?

[Christopher]

Thank you for your answer.
As this can’t be adjusted I understand the reason why it is the correct behaviour in most of the cases.

It would just be nice to have one extra row in which the totally sold and cancelled tickets could be carried back to have the actual number of attendees shown.

Could this possibly be a feature request?

[Barry]

Hi Christopher,

My apologies for the delayed response.

That could definitely be a valid feature request: the attendee screen and the breakdown of information has been revised quite a few times and we’ll probably continue to make adjustments and improvements in response to feedback such as yours.

Our UserVoice page is the best way to submit feature requests — and of course you can upvote any suitable requests that already exist or indeed add comments if you are largely on-board with an idea, but have one or two quibbles or observations you feel are valid.

Thanks again!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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