[Barry]

Hi Wojciech – we’re just taking a look.

[Barry]

The page you linked to – http://www.elvirahasanagic.com/hasanagicelvira/kontakt/ – doesn’t seem to have any relationship with The Events Calendar: can you clarify what the problem is?

[Barry]

Excellent, thanks Chris 🙂

[Barry]

Hi Leonard: could I be a pain and ask you to raise that question as a separate post? It makes it a lot easier for us and others to research when searching for existing answers at a later date.

[Barry]

Sorry for the delay Daniele – but can you back up and move your current WooTickets plugin outside of the wp-content/plugins directory and put this version in place instead?

It seems to resolve the problem for us, but it would be great if you could give it a real world test 🙂

[Barry]

Hi Scott: I’m not sure there’s much else we can do for you here and we haven’t anyway heard back from you in over a week now – so I will now close this thread.

If we can help in any other way please simply create a new topic 🙂

[Barry]

I’m guessing you don’t need any further support here and will now close this thread. Thanks for contacting us!

[Barry]

So following up from that, I was unable to replicate the same set of issues when I installed Gantry + your custom theme. Part of the problem perhaps is the diversity of widgets and the possible ways the theme might have been configured which I may not have been able to replicate faithfully.

I did provide some further troubleshooting steps by email – but if possible can you post back here if you are still in need of further assistance with this?

Thanks!

[Barry]

Hi Leonard: I visited your site again and the version if jQuery in use is still 1.6.4 – and the error I can see in the console is consistent with the problem I detailed here.

So it’s likely that you’ve missed a bit of code somewhere which removes the shipped version of jQuery and replaces it with this one. The URL suggests it is your theme that is responsible for this:

http://www.verdugohillshospital.org/wp-content/themes/vhh/js/jquery-1.6.4.min.js

(Noting the copy of jQuery is found within themes/vhh)

What you are looking for is likely to be a wp_dequeue_script() call immediately followed by a wp_enqueue_script() call – however I can’t really help you with finding that. If your developer has moved on and you can’t locate this then I’d have to recommend that you hire a new developer or designer for this task, it shouldn’t take someone with experience and the right tools very long at all to find the code in question.

What I don’t know of course is if there might be side-effects – perhaps that older version of jQuery is required for a reason (such as making the slider work) … again if so you will probably need assistance in working through this.

[Barry]

OK. So if I hover over the image in the sidebar nothing happens; if I click on it I see the image by itself (which is nothing unusual) – http://www.flat-out.eu/wp-content/uploads/2012/12/knockhill.jpg … is this the image you are talking about?

If so, is it possible you need to refresh your browser cache/can you try opening that URL in a different browser that you do not normally use?

[Barry]

I’ve looked into this a little further and I think I can pull it off by creating a custom field and modifying the woocommerce email template.

Yep, I’m sure some custom programming could realize this, I’m unsure how widely this would be used – but it’s interesting to hear that Event Espresso do this.

Also thought of another feature I’d like – Membership integration.

Solid idea: I wonder though if there is an existing WooCommerce extension that would help here.

For example a 6 session exercise class that you can buy all six sessions or a per session drop-in ticket.

Excellent idea; I’m unsure how quickly this (recurring event support) will be produced as it may require some significant re-engineering but it’s definitely something we’re keen to implement if possible.

[Barry]

OK: when you say Woo-related plugins do you mean WooTickets + WooCommerce, or are you running other WooCommerce extensions, too? If so can you temporarily disable them?

Can you also try installing the Debug Bar and check if that yields any useful information? If you can access your server error logs that may also be useful here.

[Barry]

Hi Duncan: can you provide a URL for that installation so I can see the effect for myself, as I can’t seem to reproduce it … what theme are you using on that new installation?

[Barry]

Now there is a problem specifying the number of tickets (stock). No problem with SKU. It doesn’t appear to be saving the stock value. After the field is changed (first time or update) doesn’t save it.

I can’t replicate this issue, but just to check we’re on the same page here these are the steps I followed:

• Created a new event and saved it
• Made a ticket for the same event, set the inventory to 100 and saved this too (using the Save This Ticket button – not the main Update/Publish button)
• Navigated to the actual event page itself, then back to the editor – the inventory was still at 100
• Changed the inventory to 1000 and saved, navigated away then returned to the editor, everything seemed in order

Am I misunderstanding the problem/is there anything I could do differently to replicate this?

[Barry]

That’s definitely of interest – and thanks also for running the test I suggested (refreshing the permalinks – which are flushed every time an admin opens that settings page) as that may give us a better handle on the underlying problem.

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