[Andras]

Hi Brett and hi Uwe,

Sorry for the long waiting time.

I fired up the database, but couldn’t log into the back-end, it always told me that I’m not allowed to access the page. I guess that is because of the plugin.

I started manually checking in the database, but that takes a bit longer.

What I found is that in the test event there were lots of deletions and adjustments made, which makes is difficult to see what the source of the issue is. To be able to better investigate this having a new test course with new test tickets would be best.

I also recommend this article on Refunding and Cancelling Ticket Orders for reading.

Brett, I’m not sure if it is the same issue. To keep things clean I would kindly like to ask you to open a new ticket and provide as many details about the issue as possible. If you can give step-by-step instructions on how the issue came to be that would be the best. Based on that we can try to recreate it. Also please remember to share your system information, and a reference to this topic.

Thanks,
Andras

[Andras]

This reply is private.

[Andras]

Hello bartmarkten,

Oh yeah, now I see why that is not the best solution. Thanks for the more detailed explanation.

tribe_get_events should get you the full list including all recurrences. What might influence this is the Events > Settings >General tab > Recurring Event Instances setting. If you have that enabled then only the first instance of the series is shown. Try disabling that and check if that helps.

In case you need that enabled and you only want to disable it for certain cases, then let me know, I’ll try to cook up some solution.

Cheers,
Andras

[Andras]

Thank you for the kind words! I’m happy I could help you out.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. At that point you should be able to remove the template override.

If you have further questions regarding this topic, just post it here.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

[Andras]

Hi Ryan,

I will still try to get someone to check this.

I also looked through the code to check what is happening and why that might not fire.

There are 2 checks before all the sending happens.

1) The email will not be sent to those attendees/tickets which are marked as not attending

and then

2) Only add those attendees/tickets that haven’t already been sent

This is done in:

wp-content/plugins/event-tickets/src/Tribe/RSVP.php

lines 677 to 689.

We’ll get back to you with the second opinion.

Cheers,
Andras

[Andras]

Hi Greg,

Thanks for reaching out!

I’m sorry you are having issues. Normally we do not provide support in the Pre-sales forum but I can try to help you get started with this.

I checked the url you sent and I didn’t find neither The Events Calendar nor Event tickets installed on the site.

Try installing them again, these are the 2 ways you can do that:

Method 1:

• Go to your WordPress dashboard > Plugins > Add new
• In the search box on the right type “The Events Calendar”
• Look for the one from Modern Tribe, should be the first in the list (screenshot)
• Click on install

Method 2:

• Go to https://wordpress.org/plugins/the-events-calendar/ and download the plugin. Save the zip file on your computer.
• Go to your WordPress dashboard > Plugins > Add new > Upload plugin > select the zip file and Install

Method 3:

• Go to https://wordpress.org/plugins/the-events-calendar/ and download the plugin. Save the zip file on your computer.
• Unpack the zip file, it should give you a folder called ‘the-events-calendar’ with a whole bunch of files in it
• Log in to your websites ftp server and navigate to the wp-content/plugins folder
• Upload ‘the-events-calendar’ here so the final path will be wp-content/plugins/the-events-calendar

After any of the methods go to your WordPress dashboard > Plugins page and activate it.

In case during upload / installing you get an error message that the folder already exists, then you will need to log in to your website’s server through FTP and remove ‘the-events-calendar’ folder from wp-content/plugins.

The process is the same for Event Tickets.

Let me know if this helps you get started.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

I hope that will work out for ya!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Abigail,

Thanks for pinging me about this. I checked the status and it is currently waiting for approval, so the developer can start working on a fix. The current plan is to get a fix out with the next maintenance release of Event Tickets Plus, which is planned for late March / early April.

If you ping me in about 2 weeks I can give you another update.

Cheers,
Andras

[Andras]

Hey Matt,

Thanks for using our plugins and welcome to the forums!

I wasn’t able to reach your site so I couldn’t test it. I ran a test on my test site and all went well over my mobile phone.

As a first step can you please go through our conflict testing guide and see if that uncovers anything?

Let me know the results and we’ll untangle this.

Cheers,
Andras

[Andras]

Hi otherness and welcome to the forums!

I take it you are submitting the proper ticket ID in $product.

The first line of your if statement is missing here, so I cannot say for sure what is happening there.

Do you get the price if you totally omit the if statement and you only put

get_price_html( $product );

Please also note that the parameter is deprecated according to the WooDocs.

Andras

[Andras]

Hi Peter,

Thanks for reaching out to us.

That sounds like an awesome app to build. I’m quite sure it can be done.

Please note that we are limited in supporting customizations but I can definitely give you some pointers and guidance one this.

What data would you exactly need that you want to put in the SCANNING table? What would be in a row of the table?

Cheers,
Andras

[Andras]

Hi bartmarkten,

Thanks for reaching out!

I believe this is the function you are looking for:

• https://theeventscalendar.com/function/tribe_get_recurrence_start_dates/

Here are more functions that have something to do with recurring events.

• https://theeventscalendar.com/?s=recurr&submit=Search&post_type%5B%5D=wp-parser-function&post_type%5B%5D=wp-parser-hook

Let me know if you need further assistance.

Cheers,
Andras

[Author]

Posts