[Andras]

Hi Shobin Thomas,

Thanks for getting in touch with us and reporting that.

Accessibility is also an important focus for us, so I will log this and we’ll try to get it fixed in an upcoming version.

Meanwhile you can try to do the following.

You will need to create a template override for this file:

wp-content/plugins/the-events-calendar/src/views/modules/bar.php

Make a copy of it under:

wp-content/themes/[your-theme]/tribe-events/modules/bar.php

There you can do any modifications.

I guess you will need to give an id to the <select> in line 43, and add that also to the label in line 42.

Hope this helps, let me know.

Cheers,
Andras

[Andras]

Hello Citizen LocalMotive,

Thanks for reaching out to us!

I’m sorry you are experiencing this issue.

I went to this url: https://localmotive.org/southsoundcalendar/

It looks like it also doesn’t flip the page on a desktop.

I see that you are using a shortcode. We are aware of a bug like this and a fix is already being worked on. If all goes well the fix is going to be published in a couple of days. Hang in there.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

Hello Impact,

Thanks for using our plugins and welcome to our help desk!

That is a great question! We do offer shortcodes that come with Events Calendar PRO that might be helpful, but probably your best bet would would this third-party plugin:

• https://wordpress.org/plugins/the-events-calendar-shortcode/

The Pro version of that should allow you to display all events in the year within a category.

Hope this helps. Let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hi again,

Thanks for reporting this!

We came across this case not long ago. Please check my reply in this thread, that should give a bit of an explanation.

Event Tickets Plus and WooCommerce Memberships

The workaround for this would be having a user who is not part of any membership plan and discounts and edit the ticket prices with that user.

We also have an internal bugticket on file and our developers will look at it.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. In case you would like to get an update in the meantime, then give me a ping.

If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

[Andras]

A colleague was kind enough to help out with this.

Here’s the snippet that you can use.

https://gist.github.com/andrasguseo/7f8762bd8210b4bb1642b2ed1183acdd

For the snippet you need to have the ‘Recurring event instances’ setting unchecked, and then adjust the views in the snippet based on that.

If you want to have that option rather checked, then change this line in the snippet:

$query->query_vars['tribeHideRecurrence'] = 1;

to

$query->query_vars['tribeHideRecurrence'] = 0;

Let me know if that helps.

Cheers,
Andras

[Andras]

Hi Peter,

As it happens, we’ve started work on a ticket scanning app ourselves. We don’t have a release date yet and in fact the work has been paused while we focus on other things but we do have a working prototype for this already.

To help you with your customization you could use the following functions / methods:

This can be used to get the event ID (and ultimately the event object from the attendee ID:

Tribe__Tickets__Tickets::get_event_id_from_attendee_id();

 

This Can be used to get the meta key that links attendees with orders (and so ultimately one can work their way back to the order itself using this:

Tribe__Tickets__Tickets::get_attendee_order_key();

 

Also there is a whole bunch of stuff in the code of Event Tickets and Event Tickets Plus, so you could look through that as well.

All that we do with tickets and attendees is stored in the wp_posts and wp_postmeta tables and in the case of WooCommerce also in their customer tables.

I hope this can get you started.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hi Dan,

Sorry for the waiting time. I had some discussions with other team members on this.

If I understand correctly, you would like something like this:

• any time there is a full refund for an order containing tickets, then
• let WC take care of restocking
• automatically delete the relevant attendees (and of course, don’t do a further re-stock)

Would a solution like this do the trick for you?

Cheers,
Andras

[Andras]

Hi steamfablab,

Just wanted to give you a ping if you still need any help with this or I can close this thread.

Thanks,
Andras

[Andras]

Hi all,

I checked with the team and we are investigating the issue. Hang in there.

Andras

[Andras]

This is a bit expanded:

https://gist.github.com/andrasguseo/d8245648574ba9620d6ce90763ac58f7

[Andras]

Hi folks,

Thanks for your patience and I’m sorry about the slow progress on this.

I would just like to note, that customizations like this are normally beyond the scope of our support. Nonetheless I’ll try to help you get this working for you but I cannot guarantee full success.

The solutions I have provided before were tested and re-tested by us and they work on our test sites with the latest plugins. Thus we have no reason to believe the plugin is broken.

During my internal discussion one question / detail came up, which we didn’t clarify before. Are trying to get bcc emails out for RSVPs or for Ticket purchases? The above snippets will work for RSVPs, but not for the tickets.

If you want the bcc emails for Ticket / WooCommerce purchases, then likely you will need to hook into

woocommerce_email_headers

which is provided by WooCommerce and you can check how that works in their documentation.

I also found this snippet on gist, which might give you a headstart on this:

https://gist.github.com/jessepearson/fea13a281882b66d3a28d9b960312904

I can try to give you some more pointers and guidance, but basically this is as much as I am able to help you with this.

Hope this helps you move forward.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hello James,

Thanks for using our plugins and welcome to the forums!

I’m sorry about this PayPal issue.

The PayPal payment gateway is not maintained by us, so we cannot provide support for it.

I would suggest to go through the documtentation:

• https://docs.woocommerce.com/document/paypal-express-checkout/

and make sure that all settings are properly set.

Also note that in case you want to use the sandbox feature of PayPal for testing, then you will need to set up a developer account at PayPal here.

In case you believe the issue is related to Event Tickets Plus, then first please go through this article about stock troubleshooting. Although the tile of the article is different, the testing process, whether this is an issue with our plugin or not, is the same.

Let me know what you find.

Cheers,
Andras

[Author]

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