[Andras]

Hello calendarofantiques,

Thanks for reaching out and sorry you are experiencing this. Let me help you with that.

The issue is coming from the search itself. The search field runs is the generic WordPress search and the returned results show the date of publication, which is usually relevant in case of blog posts. It is possible to hide these with adding the following css snippet to your theme’s (preferably child theme’s) style.css file:


.loop-date {
display: none;
}


Let me know if this solves your problem or if you have any other questions.

Cheers,
Andras

[Andras]

Hello Rhett,

Thanks for going Pro and welcome to the forums! I can help you out with this glitch.

The issue stems from some CSS formatting, namely from the combination of this:
.tribe-events-grid .column.first, .tribe-week-grid-hours {
margin-right: -40px;
width: 40px;
}
.container .column, .container .columns {
margin-left: 10px;
margin-right: 10px;
}
 

To offset those settings please add the following to your theme’s / child theme’s style.css file:
.container .column, .container .columns {
margin-left: unset;
margin-right: unset;
}
.tribe-events-grid .column.first, .tribe-week-grid-hours {
margin-right: -40px !important;
}
 

Please check, and let me know how that works out.

Cheers,
Andras

[Andras]

One more question: does /did the event show up in the past events section?

Thanks!

[Andras]

Hello Sam,

Thanks for reaching out, let me try to help you with this one.

There shouldn’t be any reason for the future event not to show up.

Can you point me to the event which has this problem and possible share a screenshot of the event settings?

Does this issue appear regularly? Could you check with creating a new event?

What I also see is that your WordPress Timezone is set to GMT -5 and your server timezone is UTC.  Based on our experiences so far this could cause a problem. Can you test with setting your WP Timezone to UTC, for the sake of the excercise, and check what happens then?

Please check these and we’ll take it further from there. Meanwhile a possible solution is forming in my head… We’ll see how it takes shape.

Cheers,
Andras

PS: Super nice looking site, congrats!

[Andras]

Good Morning Kelly,

Thanks for going Pro and welcome to the forums!

I assigned myself to your case and will try to tackle this issue.

There are several things I would like to ask you to check and try first.

1) Based on your system information I see that not all your plugins are up to date. Please update them to the latest version.

2) Are you using the default WordPress Export / Import function under the Tools menu for transferring the data?

3) How are the different filters (Event purpose, Target audience) set up? When you imported, did you already have them set up in the dev environment?

4) Could you try switching off all your plugins except the Modern Tribe ones, and switch to a default theme like twentysixteen and do the export / import like that? This would help us eliminate any plugin conflicts.

Please get back to me with the results, I will be waiting for them and then we take it from there.

Thanks and cheers,
Andras

[Andras]

Hello Kenneth,

Thanks for reaching out! Do be able to give you full suppport, please open a new thread and reference this one.

Please check if your theme, WordPress and plugins – especially the Modern Tribe ones – are updated.

Also I would like to ask you to

1) give us some details on the issue at hand;

2) share your system information with us and

3) if you could attach some screenshots on how the event is set up, that would be most helpful.

This way we can give you dedicated support.

Thanks and looking forward to receiving your thread!

Cheers,
Andras

[Andras]

Hello leviticus and thanks for reaching out!

I think you are on the right track. In the middle though I see that a comparison is using ‘=’  instead of ‘==’.

if ( $start_month = $end_month ) {

should be

if ( $start_month == $end_month ) {

Try and let me know if that solves it.

Cheers,
Andras

[Andras]

Hello Jason Kim,

Thanks for reaching out and evaluating our plugins for your needs. It does seem like the combination of Events Calendar Pro and Event Tickets Plus will satisfy your needs.

To answer your question on the quoted knowledgebase article, that trick changes the wording of anything that gets translated in WordPress, so it is highly likely that it changes the email texts as well.

As a backup option it is possible to customize the email templates and change the texts in the code. For that we have some nice articles in our knowledgebase.

I hope this answers your question and helps you in your decision.

Is there anything else I can help you out with?

Andras

[Andras]

You’re very welcome, Rodrigo!

I am going to close this ticket for now, but if you need anything else related to this topic or another please post a new thread in the forum and we can help you out.

Cheers,
Andras

[Andras]

Thanks for getting back to me on this! I’m soooooper happy to hear the update fixed it!

If you need anything else related to this topic or another please post a new thread in the forum and we can help you out.

Cheers,
Andras

PS: If you like our plugin, we would be happy to receive a review in the wordpress.org repository. Thanks!

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

[Andras]

C’est super!!! 🙂 I’m super happy to hear it worked out!

I am going to go ahead and close this ticket, but if you need help on this or something else, don’t hesitate to open a new topic. We’ll be here to help.

Cheers,
Andras

[Andras]

Hi Emily, thanks for clarifying!

Hiding the date & time:

This solution is to hide it for one non-recurring event. If you need it for a recurring event, then let me know which one.

So, first you will need to get the id of the event for which you want to hide the date. You can get this when you edit the event, just check the url in the address bar and it will be after post= like this:

Then add the following snippet to your theme’s style.css file. (Appearance > Editor > choose style.php on the right side.) I recommend using a child theme to preserve the settings in case of a theme update.

.post-284 .tribe-event-schedule-details { display: none; }

In this code replace the ‘284’ with the id of your post.

That should solve the date question.

For making it sticky, please give me some more time. I need to look into that and ask around a bit.

Thanks and cheers,
Andras

[Andras]

Hello PM,

Thanks for using the Events Calendar.

Here on the pre-sales forum, I’m afraid we do not provide technical support. I would ask that you take any technical support questions across to our wordpress.org forum – our staff scan it periodically and other community members may also be able to help out as well.

Thanks again!
Andras

[Andras]

Hi mereagency,

Thanks for reaching out and I’m sorry you are experiencing an issue.

I would like to ask you to check 2 things at first.

Please deactivate all plugins (except the Modern Tribe ones) and switch to a default theme like twentysixteen and check if the issue still persists.

I see that there is some customization on the search bar, please remove that as well for testing.

I’ll be waiting for the results and then we take it from there.

Cheers,
Andras

[Andras]

Hello Adam,

Thanks for going Pro and welcome to the forums.

Yes, it is possible to hide event timings. You can do it 2 ways.

1. Customize the template files. Here are some guides to get you started on that:

https://theeventscalendar.com/knowledgebase/themers-guide/
https://theeventscalendar.com/knowledgebase/template-overview/

2. With some CSS tweaking. Paste this into your style.css file, and the timings will disappear. Note: if it is a recurring event, also the “Recurring Event (See all)” label.

 
.tribe-event-schedule-details, /* List view, Photo view */
.tribe-events-tooltip .tribe-event-duration, /* Month view tooltip */
.time-details /* Day view, Map view */
{ display: none ;}

Let me know if this helps or if you have any questions.

Cheers,
Andras

[Author]

Posts