[Andras]

Hi Rich,

Thanks for your kind words. 🙂 I’m glad it helps.

If you also want to remove the Search bar from above the events, then use this shortcode:
[tribe_events view="photo" tribe-bar="false"]
 

If you would also like to remove the Heading “Upcoming Events”, then add the below snippet in your theme’s style.css file:
.blog .tribe-events-page-title, .blog #tribe-events-header {
display: none;
}
.blog .tribe-events-loop {
margin-top: 0 !important;
}
 

I hope this helps, let me know.

Cheers,
Andras

[Andras]

Hey Justin,

1. Yes, you would require the extra step of deleting the event on the site. The rest should be all automatic.

You have a great solution there with deleting all and re-importing. This should work absolutely fine if you only have a limited number of events.

Unfortunately this would not be a good solution for a full 2-way sync as we have users who are importing hundreds of events on a daily / weekly basis (some even have 1000+) and doing a full delete and import there would be too resource intensive.

To be able to do an effective 2-way sync it would be needed then when events are deleted from Facebook then they would still be visible at least to our importer marked with a ‘deleted’ tag or something. Otherwise it is difficult to process the data.

Thanks again for reaching out and sharing your solution.

I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Thanks for getting back to me on that.

Since you marked it resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

PS: If you like our plugin, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hey Liam,

Sorry to hear that. Meanwhile I had a discussion with one of our developers and there is something you can try to do. You would need to tinker a bit in the database, but if you are comfortable with that, then it should be pretty easy to do.

So, in the database, within the wp_posts table there is a record that should match the following:

• ‘post_type’ = ‘tribe-ea-record’
• ‘post_title’ = ‘Record: manual ical’
• ‘post_status’ = ‘tribe-ea-pending’

You can get it with the following SQL query:

SELECT * FROM wp_posts WHERE post_type='tribe-ea-record' AND post_title='Record: manual ical' AND post_status='tribe-ea-pending';

If you are using phpMyAdmin, then your result should look something like this with one or more lines:

Once you have identified the entry, then take note of the number in the ID column.

That post’s post_status should be updated to ‘tribe-ea-failed’. You can edit that manually or run the following query:

UPDATE wp_posts SET post_status='tribe-ea-failed' WHERE ID={the id you identified};

In case you want to stop that import, then try the above and let me know how it worked out.

Cheers,
Andras

[Andras]

Hi Nicolas,

I checked with the team and so far we haven’t seen any issue like this.

I suggest you contact WooCommerce support to check this out, as this seems to be the issue between the payment gateway and WooCommerce itself.

Hope this helps.

Cheers,

Andras

[Andras]

This reply is private.

[Andras]

This reply is private.

[Andras]

Hello Rich,

I see where you’re coming from. Let me help you with this.

This issue is there because the photo view is using 2 or 3 columns by default and the shortcode is also trying to cram in those 2-3 columns in that 3rd of a column.

You should be able to fix that with this little css snippet, just copy it into your child theme’s style.css file:
@media screen and (min-width: 1025px) {
#tribe-events-photo-events.photo-two-col .type-tribe_events.tribe-events-photo-event {
width: 95%;
}
}
Hopefully this should solve it. Check and please let me know.

Cheers,
Andras

[Andras]

Hello there Stu,

Thanks for reaching out and thanks for your feedback! Let me try to answer your questions one by one. Maybe it will help to clarify some of it.

 

Firstly, this screen shows information on tickets that have been refunded. This is nonsensical, as its a screen showing total sales and what not – so why would it include refunded tickets / orders? This renders this view completely useless.

I understand that seeing the refunded tickets is of little value to you. However, there are users who like to see all there orders for a specific event, the completed ones, pending ones and even the refunded ones. Because for them that makes more sense. To be clear, the is the page of the Orders and <span style=”text-decoration: underline;”>not</span> of the total sales. I’m sorry if you were made to believe so.

If you would like any changes on this or there is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

I could imagine e.g. a filter that let’s you filter between the different order statuses.

Does this clarify? Does it make sense to you?

 

when you then have deleted an order that has refunded tickets from the trash bin (i.e. a dead order)…you get the following error:

Fatal error: Cannot use object of type WP_Error as array in /home/dolmaper/public_html/3btickets.com/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Table.php on line 389

I will need to give this a check. Please give me some time to do that. I will get back to you on this specific one early next week.

 

Also, just as a final point, the “attendees” page (accessible on the same hover links under the orders as above, shows the amount of tickets sold – EVEN WHEN they have been refunded. SO say I sold 100 tickets but refunded them and then sold 30, i would expect that to say 30 tickets sold. It will actually say 130.

Hmmm… interesting thought. Would it be helpful if in the right column:

• the refunded tickets would still show up in the total
• would not be shown in the completed / paid
• would get a separate line saying Refunded

While you get back to me on that let me pull some strings here to check the thoughts on this.

 

Im afraid this makes both of these screens useless in terms of showing us real value of sale and ticket sales…although i can live with the attendees one the orders one is pretty catastrophic (in the relative sense).

I’m really sorry you feel this way and again, thank you for your feedback. We value every positive and negative feedback from our users as that allows us to improve on our products and services.

And if there is a feature you are missing from our plugins, then feel free to suggest it on our UserVoice page, as mentioned above.

 

Please can these issues be looked into

Absolutely, will do that. Please hang in there while I do.

 

YES, I have 100% tried turning off all plugins apart from the needed ones, and YES i have changed to the default 2014 theme

You cannot imagine how many people fail to do that before opening a thread. Thanks for this, it does help us and you a lot to cut back on response time. You are king!

Thanks and cheers,
Andras

[Andras]

Ciao Filippo,

Thanks for using our plugins and for reaching out!

I’m sorry you are having that issue with importing from Facebook.

It looks like there is something amiss with the event posted on Facebook. Could you send me a screenshot of the settings of the event on Facebook? And also possibly a link to it, so I can take a look.

And the link / event ID that you are trying to import.

Thanks!

Andras

[Andras]

Hi Randy,

Thanks for reaching out! I’m sorry you are having this issue with the category showing.

Thanks for testing for plugin conflicts and finding the source of the issue. It looks like the error does come from a different plugin than our plugins.

I would recommend to report this issue to the plugin’s developers, they might be able to help you out with this.

I hope this helps, let me know.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

You are very welcome, AG! Glad I could help!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new topic in the forum and we will help you out.

Cheers,
Andras

[Andras]

This reply is private.

[Andras]

Hello again Justin,

1. At the moment it is importing and updating. Events deleted from Facebook will not be deleted from your Events Calendar.

2. At the moment there is no option to push events from your calendar to Facebook. So I think you are safe there. 🙂 The events which you put in your Events Calendar will not make it to Facebook automatically. And that event will not be overwritten by any import. (Imported events are marked in a way, manually added events are not.)

Also, the event ID of a Facebook event will be highly likely be only a meta field in WordPress. That will not be used in WordPress as the ID of the event.

Does this clarify?

Andras

 

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