Two bugs with the "orders" view from an event, when you have refunded tickets

[themightyasok]

Hello,
i think i have found a couple of bugs today with the orders view on an event.

– go to event screen
– hover over event title
– click the “orders” button below.

Firstly, this screen shows information on tickets that have been refunded. This is nonsensical, as its a screen showing total sales and what not – so why would it include refunded tickets / orders? This renders this view completely useless.

secondly, when you then have deleted an order that has refunded tickets from the trash bin (i.e. a dead order)…you get the following error:

Fatal error: Cannot use object of type WP_Error as array in /home/dolmaper/public_html/3btickets.com/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Table.php on line 389

I guess its because it cant find the orders that are associated – but, the thing is, surely you are allowed to spring clean your orders? I guess in most cases you would leave even refunded orders in the site so thats not a major thing but showing refunded tickets in ticket sales total and value certainly is.

Also, just as a final point, the “attendees” page (accessible on the same hover links under the orders as above, shows the amount of tickets sold – EVEN WHEN they have been refunded. SO say I sold 100 tickets but refunded them and then sold 30, i would expect that to say 30 tickets sold. It will actually say 130.

Im afraid this makes both of these screens useless in terms of showing us real value of sale and ticket sales…although i can live with the atendees one the orders one is pretty catastrophic (in the relative sense).

Please can these issues be looked into – and YES, I have 100% tried turning off all plugins apart from the needed ones, and YES i have changed to the default 2014 theme – i think its clear these issues are with the plugin itself and not compatability…

thanks guys

stu

[Andras]

Hello there Stu,

Thanks for reaching out and thanks for your feedback! Let me try to answer your questions one by one. Maybe it will help to clarify some of it.

 

Firstly, this screen shows information on tickets that have been refunded. This is nonsensical, as its a screen showing total sales and what not – so why would it include refunded tickets / orders? This renders this view completely useless.

I understand that seeing the refunded tickets is of little value to you. However, there are users who like to see all there orders for a specific event, the completed ones, pending ones and even the refunded ones. Because for them that makes more sense. To be clear, the is the page of the Orders and <span style=”text-decoration: underline;”>not</span> of the total sales. I’m sorry if you were made to believe so.

If you would like any changes on this or there is something you would like as a feature I encourage you to visit our User Voice Page and either upvote an existing request or make a new request there.

I could imagine e.g. a filter that let’s you filter between the different order statuses.

Does this clarify? Does it make sense to you?

 

when you then have deleted an order that has refunded tickets from the trash bin (i.e. a dead order)…you get the following error:

Fatal error: Cannot use object of type WP_Error as array in /home/dolmaper/public_html/3btickets.com/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Table.php on line 389

I will need to give this a check. Please give me some time to do that. I will get back to you on this specific one early next week.

 

Also, just as a final point, the “attendees” page (accessible on the same hover links under the orders as above, shows the amount of tickets sold – EVEN WHEN they have been refunded. SO say I sold 100 tickets but refunded them and then sold 30, i would expect that to say 30 tickets sold. It will actually say 130.

Hmmm… interesting thought. Would it be helpful if in the right column:

• the refunded tickets would still show up in the total
• would not be shown in the completed / paid
• would get a separate line saying Refunded

While you get back to me on that let me pull some strings here to check the thoughts on this.

 

Im afraid this makes both of these screens useless in terms of showing us real value of sale and ticket sales…although i can live with the attendees one the orders one is pretty catastrophic (in the relative sense).

I’m really sorry you feel this way and again, thank you for your feedback. We value every positive and negative feedback from our users as that allows us to improve on our products and services.

And if there is a feature you are missing from our plugins, then feel free to suggest it on our UserVoice page, as mentioned above.

 

Please can these issues be looked into

Absolutely, will do that. Please hang in there while I do.

 

YES, I have 100% tried turning off all plugins apart from the needed ones, and YES i have changed to the default 2014 theme

You cannot imagine how many people fail to do that before opening a thread. Thanks for this, it does help us and you a lot to cut back on response time. You are king!

Thanks and cheers,
Andras

[themightyasok]

I understand that seeing the refunded tickets is of little value to you. However, there are users who like to see all there orders for a specific event, the completed ones, pending ones and even the refunded ones. Because for them that makes more sense. To be clear, the is the page of the Orders and <span style=”text-decoration: underline;”>not</span> of the total sales. I’m sorry if you were made to believe so.

– yes but, the sales figure shows refunded tickets. Can you please tell me a scenario where you would want to show a final sales total that also includes refunded (and therefore, not “sold”) tickets? Because I simply cannot think of one.

I will need to give this a check. Please give me some time to do that. I will get back to you on this specific one early next week.

– ok, waiting on this one…

the refunded tickets would still show up in the total
would not be shown in the completed / paid
would get a separate line saying Refunded

– yes, i dont see how the above doesnt make way more sense than at the moment. A refunded ticket sale is simply not a sale. You can call it a type of sale until the cows come home, but lets be honest, no one in the real world would call a refund a sale. Apart from maybe the logic of a database system that required it to be that way.

thanks guys

stu

[Andras]

Hey Stu whadup,

Thanks for getting back to me on those and giving feedback. I’ll bring it to the attention of the team and let’s see where we get with these sold-and-refunded tickets.

Regarding the deleted issue I still ask for a bit of patience. So far I haven’t been able to reproduce it, so I’m gonna ask another pair of eyes to take a look at it. Please hang in there.

Cheers,
Andras

[Andras]

Hello Stu,

Thanks for your patience! I will need to ask for a bit of help from you as I’m still not able to get the error.

when you then have deleted an order that has refunded tickets from the trash bin (i.e. a dead order)…you get the following error:

Fatal error: Cannot use object of type WP_Error as array in /home/dolmaper/public_html/3btickets.com/wp-content/plugins/event-tickets-plus/src/Tribe/Commerce/WooCommerce/Orders/Table.php on line 389

Could you please write down the steps how I could recreate this? This would be most helpful.

Thanks for your coop!

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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