Paypal Split Payment – 'Pending Payment' after paypal payment CANCELLATION

[Nicolas]

Hi there!

I have open a thread a couple of weeks back because my orders remained on status ‘Pending Payment’ even after the Paypal Split Payment went through successfully (https://theeventscalendar.com/support/forums/topic/paypal-split-payments-woocommerce-order-pending/#post-1173060).
George helped my resolved this issue by adding the code snippet as documented here: https://docs.woocommerce.com/document/automatically-complete-orders/

This worked!

However, now I am facing a second issue most probably related to the same bug/issue: if a user cancels his/her payment in Paypal, then the status of the order in woocommerce remains as ‘Pending Payment’ instead of being set to ‘Cancelled’…. is that the expected behavior? In my opinon the order should be set to cancel then. Do you also have a code snippet for that? 😉

I don’t know if it is a Woocommerce or a TEC issue… but it seems like a lot of users face this problem, hence TEC should also be concerned about it.

Thanks in advance for your support!
Regards
Nicolas

[Andras]

Hello Nicolas,

Thanks for using our plugins and welcome back! I’m sorry you are having issues with the split payments.

I believe that is not the expected behavior and it is very unfortunate. Indeed the status should be set to cancelled.

I will check with the team if anyone has encountered this issue before and will let you know we have a fix for this.

However, since WooCommerce and the payment gateways are not handled by us I would recommend that you get in touch with the support team at WooCommerce and / or the payment gateway plugin provider (if it’s not the Woo guys).

I’ll get back to you soon on what I find.

Cheers,
Andras

[Andras]

Hi Nicolas,

I checked with the team and so far we haven’t seen any issue like this.

I suggest you contact WooCommerce support to check this out, as this seems to be the issue between the payment gateway and WooCommerce itself.

Hope this helps.

Cheers,

Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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