Paypal Split payments – Woocommerce order pending

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  • September 21, 2016 at 6:21 am #1166871
    Nicolas
    Participant

    Hello,

    I am trying to setup some Tickets using Paypal split payments and Woocommerce. I currently use a Paypal Sandbox to play around.
    My problem is the following: when a user buys a Ticket, Paypal split payments are working correctly (organiser received the full amount minus the fees), however the Woocommerce Order status reminds as ‘Pending Payment’.
    Could you tell me how the payment status gets updated to ‘completed’?

    Thanks!

    September 22, 2016 at 8:49 am #1167414
    George
    Participant

    Hey Nicolas,

    Thanks for reaching out here. The payments should be marking as “complete” once the transactions go through successfully on PayPal’s end of things.

    1. I noticed that you posted some system information here. Unfortunately much of the information was cut off, and does not include the full information text. To help us investigate your issues, can you first post the COMPLETE system information block to this thread? Here is how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    If possible, don’t edit the block or remove info from the block (other than to obscure license keys, for example, like you did originally).

    2. Next, you mention using PayPal Sandbox…to be clear, are the “Still pending” orders you are describing ones that were processed with the Sandbox still being active? In other words, are thing still in Sandbox mode and test mode? Or are you now NOT in Sandbox any longer, and are trying to really process real payments?

    3. Just to be clear, does any payment ever get to Complete? Or does literally every attempted payment end up as Pending?

    Thanks!
    George

    October 4, 2016 at 5:09 am #1172200
    Nicolas
    Participant

    This reply is private.

    October 5, 2016 at 8:49 pm #1173060
    George
    Participant

    This reply is private.

    October 27, 2016 at 9:35 am #1183866
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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