[Andras]

Hello Jim,

Thanks for using our plugins and welcome to the forums! I’m really sorry you are experiencing this issue.

Thanks for providing such detailed information about this. I ran some tests on my test site and I could reproduce the same behavior when I set the timezones (WP and event) to UTC+0.

Then I tested what happens if I set it to UTC and it all worked fine. Actually the issue appears only if the event timezone is set to UTC+1. If you set that to UTC or to London, then it should work fine.

Also, it you set your WordPress timezone to UTC or London, then all events created as of then will by default have that timezone too.

Check and let me know if this helps.

Cheers,
Andras

[Andras]

Hello Chad,

Thanks for your patience!

You could setup and tear down a filter immediately before/after the custom query, in order to stop the hide-upcoming logic from kicking in. Basic approach would be:

function undo_hide_upcoming_logic( $query ) {
$query->set( 'hide_upcoming', false );
}

// Setup workaround
add_action( 'tribe_events_pre_get_posts', 'undo_hide_upcoming_logic' );

// Run custom query
$events = tribe_get_events( array( /* Custom params */ ) );

// Teardown workaround
remove_action( 'tribe_events_pre_get_posts', 'undo_hide_upcoming_logic' );

Note that this is just an untested outline, but should give you the basic idea.

Does this help?

Andras

[Andras]

Hi Rachel,

This snippet might also help you. Check it out.

https://gist.github.com/ggwicz/92f5703f52dc9222ce8a

Does that help?

Cheers,
Andras

[Andras]

Hello Stacey,

Thanks for going Pro and welcome to the forums! Sorry about this issue you are having. Let me help you with that.

As a first, could please share your system information with me? Here is a handy guide that explains in detail how you can do that: sharing your system information

I believe this glitch comes from using a child theme of a specific theme. I’ve certainly seen this with twentysixteen. Give it a try and if you are using a child theme, then switch to the parent theme and check if it’s happening with that too. If you are not using a child theme, then switch to a default theme like twentysixteen or twentyseventeen and check.

Looking forward to your reply.

Cheers,
Andras

[Andras]

Lilly,

Please check this thread. An answer of my colleague, Brook contains a list of scripts, check if dequeuing more helps.

Dequeue ECP scripts

Let me know.

Andras

[Andras]

Hello Christine,

Thanks for getting in touch with us! Out of the box that is not possible to do unfortunately, however, with some customization you should be able to achieve that.

You should be able to use the Event List widget for that, and set it to show 1 event.

It will require some customization which I would do with a template override. Here are 2 articles to get you started on that:

https://theeventscalendar.com/knowledgebase/themers-guide/

https://theeventscalendar.com/knowledgebase/template-overview/

This is the file you will need to override and customize:

wp-content\plugins\events-calendar-pro\src\views\pro\widgets\modules\single-event.php

This should get you started. Let me know if you need further help.

Cheers,
Andras

[Andras]

Salut Pascal,

Thanks for going Pro and welcome to the forums! Sorry about these issues, let me try to help you with them.

The number of events I believe comes from a Divi setting. Under Divi > Theme Settings > Genaral tab > Number of Posts displayed on Archive pages
should be set to the same number as Events > Settings > General tab > Number of events to show per page. That should fix it.

As for the translation issue, that is partially due to the AJAX call and the fact that you are using the url parameter lang=en to switch languages. As far as I know it is recommended to use different directories for languages e.g. /en and /fr. You can find this setting under WPML > Languages > Language URL format.

Also here is a recommended reading for using our calendar plugins with WPML:

WPML Configuration

I hope this helps and do let me know if you need further assistance!

Cheers,
Andras

[Andras]

Also, can you check when you are receiving the below error messages? Is it a specific page view or event view? Single event or recurring event? That would help us narrow down the source of the issue.
[13-Feb-2017 09:42:45 UTC] WordPress database error Unknown column 'EventStartDate' in 'order clause' for query SELECT  DISTINCT wp_posts.ID FROM wp_posts  LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta as tribe_event_end_date ON ( wp_posts.ID = tribe_event_end_date.post_id AND tribe_event_end_date.meta_key = '_EventEndDate' )  WHERE 1=1  AND (
wp_term_relationships.term_taxonomy_id IN (31)
) AND wp_posts.post_type = 'tribe_events' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'tribe-ea-success' OR wp_posts.post_status = 'tribe-ea-failed' OR wp_posts.post_status = 'tribe-ea-schedule' OR wp_posts.post_status = 'tribe-ea-pending' OR wp_posts.post_status = 'tribe-ea-draft') GROUP BY wp_posts.ID ORDER BY EventStartDate DESC, wp_posts.post_date DESC LIMIT 0, 1 made by require('wp-blog-header.php'), wp, WP->main, WP->query_posts, WP_Query->query, WP_Query->get_posts

and

[13-Feb-2017 16:53:10 UTC] PHP Warning:  Invalid argument supplied for foreach() in /www/wp-content/plugins/events-calendar-pro/src/Tribe/Recurrence/Meta.php on line 1051

Thanks!

Andras

[Andras]

Hello Matt,

Thanks for getting in touch. I’m really sorry that you are experiencing performance issues with our plugins.

While I take a look at your log files, I would like to ask you to do the followings as well, so we can get to the bottom of this fast.

I see in your system information that you are using version 4.4.1 of our plugins. Did you downgrade due to the performance issues? You are not experiencing the issues with 4.4.1?

I recommend the following articles for reading, which might shed some light on the issue:

• Caching Basics
• Caching Month View Transients
• The Events Calendar Performance Considerations
• Some of our favorite plugins for developers

Please let me know the answers to the above.

Thanks and cheers,
Andras

[Andras]

Hey Mark,

Thanks for reaching out with your question.

You could try a plugin like this one for that. I didn’t test it so cannot say if it does the job or not.

Let me know how that works out.

Cheers,
Andras

[Andras]

Hello mnap,

Thanks for using our plugins and welcome to the forums!

Thank you for your feedback on the German translation. I have checked several sources and all of them showed that both die E-mail und das E-mail are valid, accepted formats.

Me being a user of the German language as well, I prefer using das E-mail. So I guess this is totally up to preference. Of course you can use in your translation file your preferred version.

Thanks again and let me know if you have any further thoughts or questions regarding this or any other translation strings. We are working hard in raising the quality of our translations and any help in this is much appreciated.

Cheers,
Andras

[Andras]

Hello Lilly,

Thanks for using our plugins and for reaching out.

This is a bit beyond my reach, and although we are limited on doing and supporting customizations, I will check with the team if someone has the bandwidth to help you out and give you some pointers. Please hang in there.

Thanks and cheers,
Andras

[Andras]

Hello Jennifer,

Thanks for reaching out. That’s a really great question.

Yes, indeed you will need to do modifications to the tooltip.php file. Creating a template override is strongly recommended, so your changed don’t get overwritten with a plugin update. In case you need it, here is more information on how you can do that:

Themer’s Guide

Let me know if you need further guidance.

Cheers,
Andras

[Andras]

Hello Susan,

Thanks for using our plugins and for reaching out. I’m sorry about this issue you are having.

Unfortunately I don’t have good news regarding this. Due to a limitation with the Eventbrite API, Eventbrite Tickets unfortunately does not support recurring events at this time.

We don’t know if and when that is going to be changed, this is not in our hands.

Although this might not be the outcome you were hoping for, I hope that this answers your questions.

Please let me know if there is anything else I can help you with.

Thanks,
Andras

[Andras]

Margaret, so far I haven’t been able to reproduce the issue and didn’t find any other reports of anything similar. We might be looking at an isolated case here.

How many events do you have in your calendar that would need to be changed?

Andras

[Author]

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