[Andras]

Hello Carolyn,

Thanks for your reply. I didn’t receive the images, unfortunately email attachments get lost in the process, they are not added to the forum post automatically. I’d be really grateful if you could upload them in the forum post directly.

Thanks for the explanation, it helps us get started.

For the time being, if you don’t mind, I would leave the featured images for later, so we can concentrate on the original issue first. If you’d like you can open a separate topic with it and one of my colleagues will tend to it in parallel. This will help us keep things clean and focused.

I see you also have a WP Event Aggregator plugin installed. I just would like to point out, that is not a plugin developed, maintained or supported by us. If you have an issue with that, then I would suggest to get in touch with the authors of that plugin.

The Event Aggregator that comes from us is embedded into The Events Calendar plugin and its importing feature / functionality you can find under Events > Import.

You might be absolutely aware of this and clear about how they work, it is just difficult to see from this side of the screen. 🙂 And it’s better to clear that in the beginning that after 20 replies.

If some of your automatic imports are working that is a good sign.

I see you have a “100 imports per day” package, so what can happen is that you are trying to run more, and once you reach the limit, the rest of the scheduled imports will fail. So if you have 100 feeds to import from, you can import all of them once per day. If you have more, then some will fail.

If you can share some urls to Facebook pages / events, I can test them for you.

Also if you could attach the pictures that would be great.

And we can take it further from there.

Thanks and cheers,
Andras

[Andras]

Sorry Andy, I wasn’t aware of that part.

Change that last snippet like this:

.post-type-archive-tribe_events .gtc-page-title-wrapp, .single-tribe_events .gtc-page-title-wrapp {
display: none;
}

That should do the trick also for the month view.

Andras

[Andras]

Micheal, thanks for sharing those!

This makes more sense now:

the resulting transaction is the original ticket with fields completed plus a second with blank fields – any thoughts?

So, the result is one order in WooCommerce which includes 2 tickets, one of them has the extra data, the other doesn’t. And two tickets show up on the attendee list of the event.

Do I get that right? Did the user pay for 1 ticket or 2 tickets?

What I can think of is that the user chooses 1 ticket on the event page and fills out the data and adds it to the cart. Goes to the cart page and increases the number of tickets, however, on the cart page the user will not see the extra fields. And then makes the purchase.

Is this a likely scenario?

Andras

[Andras]

Hello Gregg,

This looks like a unique issue, I haven’t seen any reports like this yet. I understand how frustrating this must be. I’ll do my best to help you solve this as fast as possible.

Thanks for sharing those urls with me. I ran a test with them and I didn’t get the error response, all of them imported fine. So let’s try to dig a bit deeper to find out what is happening. There are several things we can do.

Step 0: please do a full database and file backup, just in case. Or if you have a staging site which is a copy of your live site and produces the same issue, that’s even better.

1. The function the error message is referring to should be located in the following file:
wp-content\plugins\the-events-calendar\vendor\ForceUTF8\Encoding.php

on line 329 as a “protected static” function. The error message gives me the notion this is missing, so as a first step: deactivate The Events Calendar plugin and then delete it. Then reinstall it from the .org repo, possibly Plugins > Add new is the fastest way. Then activate it and check if you still get the error message.

If this doesn’t solve it, then…

2. Deactivate all plugins except for The Events Calendar and switch to a default theme like twentysixteen and see if you still have the issue. (Here’s a link to our conflict testing guide, which goes into a bit more detail.)

Let’s start with this and see where it gets us. Meanwhile I’ll also ask around if anybody has an insight.

Cheers,
Andras

[Andras]

Excellent, I’m happy to hear that.

I am going to close this ticket, but if you have any more questions, please post them in a new topic and we will be happy to answer them for you.

Good luck with your project!

Cheers,
Andras

[Andras]

Hello Ruth,

Thanks for going Pro and welcome to the forums!

I’m really sorry you have bumped into issues with the plugins and support. This is indeed frustrating. Let me immediately start helping you solve this.

I see that you have a valid Events Calendar PRO license which makes you absolutely eligible for our premium support. You can usually post to the appropriate forum after you log in to your account at http://theeventscalendar.com

Event Aggregator (WHAT IS THIS. I DONT” WANT THIS)

Event Aggregator is a service we provide. It can be used for importing events from CSV files, Facebook, Google Calendar and more. The basic functionality (importing from CSV) is available straight away with The Events Calendar. The other import sources can be accessed with a license.

If you don’t enter a license key nothing bad will happen.

If you don’t want to use Event Aggregator at all, then you can disable it here: Events > Settings > Imports tab (go to the bottom) > Event Aggregator control > Disable. Here’s a screenshot to see how that looks like.

 

I have checked your PRO license key and currently it is linked to dwccollier.org. If you would like to link it to a different site, then you can find the steps you need to take in this article:

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Please let me know if this helps, and if you have any more questions, I would be more than happy to support you further, just let me know.

Cheers,
Andras

[Andras]

Hello Dan,

Thanks for getting in touch! Let me try to help you with that.

Try copying this snippet into your theme’s functions.php file, this should stop the generation of the structured data of the events.

add_filter( 'tribe_json_ld_markup', '__return_empty_string' );

Note that this will remove the structured data for all events on every page, so you might want to tweak that to fire only on the pages you need.

It might also happen though that Google is clever enough to still parse the data or it leaks out elsewhere. If you continue to hit issues after some time has passed we can try to take another look.

I also see that you are using a caching plugin, so after entering the data in Yoast and / or adding that snippet you will need to empty your cache. And it will also take google some time (dunno exactly but it could be a week) to re-index your page. You might know this already, I thought I would share just in case.

Let me know if that helps.

Cheers,
Andras

[Andras]

Ciao Andrea,

Thanks for reaching out! Let me answer these questions for you!

1) the clients for which i want to use this plugin are located in italy, then i was wondering if the purchase procedure for tickets can be also available in italian language.

Yes, absolutely. Our plugins are fully translatable. I just checked the translation level for Italian and it is around 60% in our plugins, so to have it fully done you will still need to do some translation. Here are a couple of articles regarding this topic that might help you:

• Translating The Events Calendar
• <span class=”paragraph”>Translating the premium plugins </span>
• <span class=”paragraph”>Incomplete translations</span>

2) is there a function in this plugin that allow to archive all the emails of purchasers ? Like in a csv file or other excel extensions

No, unfortunately not straight away, however…

In order to be able to sell tickets with our Event Tickets Plus plugin you will also need an eCommerce solution. We support WooCommerce and Easy Digital Downloads currently.

When a purchase is done, then the emails of the purchase and the email with the tickets is sent out with the help of the eCommerce plugin. You will need to check if there is an extension to these that can help you with the archiving.

Also, when someone purchases a ticket, then the site administrator will get an email of the successful purchase, as it is standard in WooCommerce and in EDD.

There are also some snippets we shared with other users in the forum, that will let you “set up” an email address to which all the ticket emails will also be sent to (beside the purchaser).

3) During the presentation video of this plugin, on your web site, i didn’t figure out one thing: when the client will pay the ticket ?
before he clicks on “place order” or after ? …And is it possibile to allow payments with paypal and bank transfer ?

As mentioned above you will need WooCommerce or EDD to be able to sell tickets. These utilize a shopping cart which collects the products / tickets. Afterwards you are taken to the checkout page where the user needs to fill out purchase details (address, email, etc.) and choose a payment method. After clicking the button there will initiate the payment process. If it is PayPal, then user will be taken to the PayPal payment page. If it is bank transfer, then the user will be shown a “thank you for your order” type of page with the bank details of the seller. Then the user will need to arrange the bank transfer, the seller needs to check if the money has arrived and then set the purchase to completed, so the user can get the tickets.

You can use any payment method that the ecommerce plugin supports. I know that both PayPal and bank transfer are supported by both WooCommerce and EDD.

I hope this answers your questions. If you should have any more let me know. I’d be happy to answer them for you.

Cheers,
Andras

[Andras]

Hello Gregg,

I’m sorry about this importing issue.

Does this happen with any Facebook feed that you try to import or only one?

Can you share with me some urls of feeds which produce this issue, so I can test it as well?

Thanks,

Andras

[Andras]

Hi Michael,

Thanks for reaching out to us with your question. I’d be happy to help you resolve that.

Can you send me the following so I take a look at it?

• a url to an event with the issue
• a screenshot showing how the ticket is set up in the backend
• a screenshot of where you see the second blank field

Thanks and looking forward to helping you with this.

Cheers,
Andras

[Andras]

Great to hear that is resolved, Thierry!

With this other issue, where is that screen? What steps do you take to get to that screen? Is it when you try to send the attendee list via email?

What device are you using? I checked in my browser in mobile view and everything looks fine.

As for QR reader we don’t have any that we specifically recommend. I personally use Norton Snap on Android and very satisfied with it.

Cheers,
Andras

[Andras]

You can try to roll back The Events Calendar on your site to version 4.3.5, and to roll back Events Calendar Pro on your site to 4.3.4. These versions are the most stable to work with WPML. Though at the moment I’m not sure whether this issue is present in that version or not, I’m sorry.

Andras

[Andras]

This reply is private.

[Andras]

Hello,

Thanks for your reply and your sysinfo, however I only see part of it. Please make sure that you select all of the content in the black box. Thanks!

I have not changed themes….I have done that before and lost information and format when I switched back so I’d rather not change themes at the moment (one problem at a time).

Switching to a default theme like twentysixteen would be crucial in this case as there might be something in your current theme that is causing the conflict with our plugin. In order to find that out you would need to switch.

I totally understand that you don’t want to switch themes and test things out on a live site. That is why we usually recommend to set up a staging site where you could do tests like this without disrupting your live site. Best would be setting up the test / staging site on the same server to have the same conditions, and a copy of your current site would be obviously the best. If you are not fully comfortable doing this or you don’t know how, then your hosting provider should be able to help you out.

Unfortunately without testing this we cannot really move forward with the bughunt.

The error message you get is very generic and vague, so it is impossible to draw any conclusions from that. Is there any specific action you take when you see this, or it immediately appears when you activate PRO?

Cheers,
Andras

 

[Andras]

🙂 Good to hear that Denise!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

 

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