bought license and can’t create a ticket for support

[Ruth]

what kind of support do you have that doesn’t let me create a ticket when I am a current customer? Yesterday i bought a license for event calendar pro. now in my wordpress install, I am getting this:

Event Aggregator (WHAT IS THIS. I DONT” WANT THIS)

License Key
Buy a license for the Event Aggregator service to access additional import features.
The Events Calendar PRO

License Key
ab…3f
There is new version of The Events Calendar PRO available but your license key is out of installs. Visit the Events Calendar website to manage your installs, upgrade your license, or purchase a new one.A valid license key is required for support and updates. WHY AM I GETTING THIS MESSAGE? THIS IS THE ONLY SITE I AM USING THIS LICENSE ON. PLEASE PROVIDE SUPPORT!!!!

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[Andras]

Hello Ruth,

Thanks for going Pro and welcome to the forums!

I’m really sorry you have bumped into issues with the plugins and support. This is indeed frustrating. Let me immediately start helping you solve this.

I see that you have a valid Events Calendar PRO license which makes you absolutely eligible for our premium support. You can usually post to the appropriate forum after you log in to your account at http://theeventscalendar.com

Event Aggregator (WHAT IS THIS. I DONT” WANT THIS)

Event Aggregator is a service we provide. It can be used for importing events from CSV files, Facebook, Google Calendar and more. The basic functionality (importing from CSV) is available straight away with The Events Calendar. The other import sources can be accessed with a license.

If you don’t enter a license key nothing bad will happen.

If you don’t want to use Event Aggregator at all, then you can disable it here: Events > Settings > Imports tab (go to the bottom) > Event Aggregator control > Disable. Here’s a screenshot to see how that looks like.

 

I have checked your PRO license key and currently it is linked to dwccollier.org. If you would like to link it to a different site, then you can find the steps you need to take in this article:

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Please let me know if this helps, and if you have any more questions, I would be more than happy to support you further, just let me know.

Cheers,
Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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