tickets being issued with blank 'additional fields'

[bob]

We have a series of car events running on this site. For given events you can book your ticket and we require additional information about you i.e. the car you wish to exhibit etc – all as text fields.

We are getting cases of where an individual is booking one ticket, filling out the fields correctly and purchasing – the resulting transaction is the original ticket with fields completed plus a second with blank fields – any thoughts?

Thanks in advance

[Andras]

Hi Michael,

Thanks for reaching out to us with your question. I’d be happy to help you resolve that.

Can you send me the following so I take a look at it?

• a url to an event with the issue
• a screenshot showing how the ticket is set up in the backend
• a screenshot of where you see the second blank field

Thanks and looking forward to helping you with this.

Cheers,
Andras

[bob]

Hi

Its happened when buying Exhibitor tickets for :

http://www.classicshows.org/event/fathers-day-classic-car-motorcycle-show-18th-june-2017/

and

http://www.classicshows.org/event/the-motor-show-at-harewood-house-2nd-july-2017-a/

But may not be limited to these

Screen grabs attached but apologies I can’t supply an instance of the ‘ghost/blank’ as client has cleaned them up to allow the ticket to be issued

Sorry

[Andras]

Micheal, thanks for sharing those!

This makes more sense now:

the resulting transaction is the original ticket with fields completed plus a second with blank fields – any thoughts?

So, the result is one order in WooCommerce which includes 2 tickets, one of them has the extra data, the other doesn’t. And two tickets show up on the attendee list of the event.

Do I get that right? Did the user pay for 1 ticket or 2 tickets?

What I can think of is that the user chooses 1 ticket on the event page and fills out the data and adds it to the cart. Goes to the cart page and increases the number of tickets, however, on the cart page the user will not see the extra fields. And then makes the purchase.

Is this a likely scenario?

Andras

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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