[Andras]

Hi Carsten,

In the coming couple weeks I’m in Slovakia and Hungary, afterwards I’m in Switzerland. If you can whitelist those that would be great.

Cheers,
Andras

[Andras]

Hi Henry,

Thanks for providing more details on the issue for us.

While we look into this I have 2 more questions that can help us narrowing down the cause of the issue.

1. What kind of hosting package do you have? Are you on shared hosting or you have a dedicated server? For the amount of events you mentioned a shared hosting space might not provide you with ample resources to serve the site.

2. Do you have any scheduled imports set up with Event Aggregator? How many and how often do they run?

Thanks!

Andras

[Andras]

Stoked to hear that worked out! Awesome!

I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

[Andras]

Hi Kris,

Thanks for checking this.

So far I haven’t been able to reproduce the issue on my test site with everything updated and having only the calendar plugins active with a default theme.

There are 2 things we can check next.

1. Delete and reinstall the calendar plugins (at least TEC and ECPRO,after a full site and database backup) and see if that solves it. Something might have gone south during an update.

2. Set up a new test site possible on the same server (so we have the same environment) with only the calendar plugins and a default theme and check if the issue can be reproduced. If not, then you can start adding your theme and then the plugins one-by-one checking the issue at every step.

Let me know the results, will be waiting.

Cheers,
Andras

[Andras]

You’re welcome, stoked to hear all is working well!

Since this topic is resolved I am going to close it, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/plugin/the-events-calendar/reviews/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

 

[Andras]

Hi Brandon,

Thanks for getting back to me on that.

Will be waiting for your contact!

Cheers,
Andras

[Andras]

Glad I could help!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

[Andras]

You’re welcome Derek!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Good luck with your project!

Cheers,
Andras

[Andras]

Hello Kris,

Thanks for getting in touch!

I’m sorry you are experiencing this issue, this is unusual. It is surely not a feature. 🙂 Let me try to help you get to the bottom of this.

Thanks for the conflict testing. So if I understand correctly, when you have only The Events Calendar active you are still experiencing this issue.

Could you please test something else as well?

Open the developer tools in your browser (usually Ctrl + Shift + I) and open the console tab.

Now start creating an event and add a venue.

Check if the console gives you any message when updating / publishing the event (and the glitch happens).

Thanks,
Andras

[Andras]

Hello Gibson,

Thanks for reaching out with your questions. Let me help you with them.

The best way to change “Additional Fields” would be to create a template override. You can find more information about doing this in our Themer’s Guide. You will need to create a template override for this file:

wp-content\plugins\the-events-calendar-community-events\src\views\community\modules\custom.php

 

To hide that block from the front end you have 2 options:

Either create a template override for this file:

wp-content\plugins\events-calendar-pro\src\views\pro\modules\meta\additional-fields.php

(Possibly creating an empty file would be easiest.)

OR you can just hide that part with this css snippet:

.tribe-events-meta-group-other {
display: none !important;
}

Let me know if this helps of if you have any more questions.

Cheers,
Andras

[Andras]

Hello there,

Thanks for getting in touch and I’m sorry about this issue.

Are you also getting this error if you deactivate all plugins, have only The Events Calendar and Event Tickets active, and a default theme like twentysixteen?

The account page you are referring to, are those the account pages in the backend?

Thanks and cheers,
Andras

[Andras]

Hello Luke,

Thanks for using our plugins and for reaching out!

I am sorry to disappoint, but customizations like this are beyond the support we can provide.

If you need help then I can share with you a list of independent developers who are not affiliated with us and can likely help you out:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Thanks for your understanding!

Andras

[Andras]

Hello Natasha,

Thanks for reaching out to us!

A colleague of mine whipped up the following little snippet for this:


function ce_set_default_author( $event_id ) {
remove_action( 'tribe_events_update_meta', 'ce_set_default_author' );
if ( 0 == get_post_field( 'post_author', $event_id ) ) {
wp_update_post( array(
'ID' => $event_id,
'post_author' => 123
) );
}
}
function ce_before_save() {
add_action( 'tribe_events_update_meta', 'ce_set_default_author' );
}
add_action( 'tribe_ce_before_event_submission_page', 'ce_before_save' );

where ‘123’ is the ID of the default author.

Please note, this code hasn’t been tested yet.

Give it a try and let me know if it works.

Cheers,
Andras

[Andras]

Hi Derek,

Thanks for using our plugins and welcome to the forums!

I’m sorry to disappoint, these options are not available in our plugins out of the box.

I believe though that it would be possible to achieve with a bit of custom development. If you are interested in this, then I can share with you a list of independent developers from the community who could help you out with this. Just let me know.

Cheers,
Andras

[Andras]

Hi,

I got the green light and streamlined your licenses. Now all of them are valid until 1st July 2018. Enjoy! 🙂

Let me know if there is anything else I can help you with.

Cheers,
Andras

[Author]

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