[Andras]

Hello Daniel,

Thanks for reaching out with your question!

I will see with billing what can be done and will get back to you soon. Thanks for your patience!

Cheers,
Andras

[Andras]

Hallo Carsten, grüss dich

Thanks for reaching out and welcome to the forums!

I’m sorry about this issue, I’d be happy to take a look at it.

Although we usually don’t log in to customers’ sites, in this case however it might provide some clues and make the resolution much faster.

I tried to log in to the provided test site, but the firewall blocked and logged me with the incident ID “#000000”.

I could share with you my IP but likely it is going to change the next time I log in. Is there any way you can enable logging in?

Thanks and cheers,
Andras

[Andras]

Hey Jonathan,

If the issue is the first (Until now the attendee list was hidden for all events, but after a recent update it is shown for all) then I can propose a manual fix for this.

You need to run the following query on your database to change the “Hide / Display attendees list” setting for all events:

UPDATE wp_postmeta
SET meta_value = '-1'
WHERE meta_key = '_tribe_hide_attendees_list' AND (meta_value = '' OR meta_value = '0');
UPDATE wp_postmeta
SET meta_value = '0'
WHERE meta_key = '_tribe_hide_attendees_list' AND meta_value = '1';
UPDATE wp_postmeta
SET meta_value = '1'
WHERE meta_key = '_tribe_hide_attendees_list' AND meta_value = '-1';

 

This will flip the setting on all events.

Note that if you manually changed the setting on some events already, this will change them again.

Andras

 

 

[Andras]

🙂 Yeah, that is something we discovered a couple days ago as well. A bugticket is already in place and our devs will fix it. Thanks for reporting this.

Andras

[Andras]

I’m sorry to disappoint, I haven’t seen a request or a solution like that so far.

What I can still recommend is one of our extensions that would make it possible to download the tickets as a pdf. You would still need to make a manual purchase as before, but instead of the email you could download the tickets as PDF and print them.

https://theeventscalendar.com/extensions/view-print-download-pdf-tickets/

Maybe this helps.

Cheers,
Andras

[Andras]

Hi Emanuele,

Thanks for your trust in us and for your purchase!

I have exchanged the Filter Bar license to Community Events. You should be able to download the plugin from your account here, and the license code should be there too.

Please check and let me know if all works fine.

Cheers,
Andras

[Andras]

Hello Robert,

Thank you for reaching out with your question! Let me try to help you sort this out.

We do still offer discounts on license renewals. Before your license runs out you should get an email reminding you of the license period and a link to renew your license.

Or alternatively, a short time before your license runs out log in to your account here, go to your license keys and click on the renew button / link, which should also give you the renewal discount.

You can continue using the plugins without renewing your license keys, however, I would like to point out that without a valid license key 1) you will not receive any updates any more for your plugin (we regularly publish maintenance and feature releases that fix bugs and introduce new features); 2) you will not be eligible for premium support here in the support forums in case you run into any issues.

I hope this clarifies. Please, let me know if you have any further questions.

Cheers,
Andras

[Andras]

Hello Micayla,

Thanks for reaching out to us!

I’m really sorry, we do not have any documentation or tutorial on how to integrate TEC with filemaker.

If you can export events as a csv file from filemaker, then you can easily import that with TEC.

Would that be a viable solution for you? Let me know.

Cheers,
Andras

[Andras]

Hello Phil,

Thanks for using our plugins and welcome to the forums!

Unfortunately there is no such built in feature to print tickets upfront and sell them offline.

What is the functionality that you would need in the “offline” tickets? Cannot you just simply print whatever tickets and sell them?

A workaround I can think of is that you make a purchase of 30 tickets on the website – these can be $0 tickets or you could use a coupon code or use cash-on-delivery payment so you don’t need to actually pay for the tickets. Then set the order to “completed” so you will receive the bought tickets – and the included QR codes – in your email. (All tickets should go in one email.)

Then you can simply print the email. Every ticket should print on a separate page.

Would this be something that would work for you? Or you need something else?

Cheers,
Andras

[Andras]

Hello Henry,

Thanks for using our plugins and welcome to the forums!

I’m sorry you are having load issues. I’d be happy to try to help you solve this.

As a first, can you let me know when that query is fired?

Where do you experience slow load times? In the dashboard or on the front-end? Which page(s) specifically?

Please let me know.

Also I would like to recommend 2 readings from our knowledgebase:

The Calendar is Loading Slowly

Caching Basics

Looking forward to helping you with this.

Cheers,
Andras

[Andras]

Hello Jonathan,

Thanks for reaching out to us and I’m sorry about this issue.

I would like to get a clear view on what exactly the issue is so I can give you appropriate support. Can you please give me further explanation?

Is it this:
Until now the attendee list was hidden for all events, but after a recent update it is shown for all.

Or more like this:
I want the checkbox of “Display attendees list” to be unchecked by default when I create a new event.

Or a third option?

Thanks for the clarification.

Cheers,
Andras

[Andras]

Hi Marcus,

I’m sorry to hear that this issue is not moving forward. I’m checking with some devs if they can help out.

Regarding the debug log entry, that is nothing to be worried about. It is quite normal and appears often in the log. Shows normal working.

I’ll get back to you once I have something. The thing is, that if the “cron” entry doesn’t get created on this site, but it works on your test site, then it is a local issue and there could be many reasons, and it could be very difficult to pinpoint the source of the issue. It might be easier and faster to create a new install and move the site there.

One other thing you can try – wild guess here – is copy the “cron” entry from your test site to the live one and see if that changes anything.

Cheers,
Andras

 

[Andras]

Hello again,

Yes, absolutely! You can test it on your dev site, then move your license key to the live site when done.

These two articles will give you detailed explanations on how you can move your license keys.

https://theeventscalendar.com/knowledgebase/using-one-license-live-dev-sites/

https://theeventscalendar.com/knowledgebase/moving-your-license-keys/

Let me know if you have any more questions.

Cheers,
Andras

[Andras]

Chris, that is great to hear! I’m happy it works fine.

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

That’s awesome, stoked to hear you managed to solve it!

Since the topic resolved I am going to close it, but if you need anything else related to this topic or another please post a new one in the forum and we will be happy to help you out.

Cheers,
Andras

PS: We’d be grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

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