[Andras]

Hi Bob,

Thanks for reporting back and for sharing your solutions! Much appreciated! Great to hear it works!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

Hi Isaiah,

Stoked to hear it works! Awesome!

Since this is marked resolved I am going to close this ticket, but if you need anything else related to this topic or another please create a new ticket and we’ll be happy to help.

Cheers,
Andras

PS: If you like our plugins, and you didn’t yet do so 🙂 we would be happy to receive a review in the wordpress.org repository. Thanks!
https://wordpress.org/support/view/plugin-reviews/the-events-calendar/
https://wordpress.org/support/view/plugin-reviews/event-tickets/

PS2: We’d be also grateful if you would give us feedback on your satisfaction with support. Just click on one of the classy looking emojis below. 🙂 If you can spare a few words, that’s even better. Doublethanks!

 

[Andras]

This reply is private.

[Andras]

Hi again,

We managed to confirm, this bug exists. I will log it now so the devs will take a look at it. Thanks very much for reporting it, much appreciated!

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released. If you have any new questions or issues please create a new ticket and we’ll help you out.

Thanks and cheers,
Andras

 

[Andras]

Hallo,

Thanks for reaching out! I’m sorry you are experiencing an issue with Community Events. I’d be happy to help you.

I have just tested adding a community event with a ticket and I could set a capacity for them.

Could you send me a screenshot and possibly a url where you are having this issue, so I can check it?

Thanks and cheers,
Andras

[Andras]

Hi liblogger,

Thanks for reaching out and reporting that.

Please give me some time to check that and I’ll get back to you.

Thanks and cheers,
Andras

[Andras]

Hello Christopher,

Thanks for reaching out with your question.

There are 2 functions which might help you make it simpler.

• https://theeventscalendar.com/function/tribe_events_count_available_tickets/
• https://theeventscalendar.com/function/tribe_events_has_soldout/

Try and let me know if that works.

Cheers,
Andras

[Andras]

Hi Joi,

1. Apart from what I shared with you above, we don’t have a documentation on how to do ajax calls on posts or custom post types. If you can give me more details on what you would need exactly then I might be able to point you in the right direction.

2. If you tested it and it works, that’s awesome. Can you please share with me a url to the documentation you are referring to? I’d like to get it reviewed internally.

3. I can confirm that the Event Hub license will support the whole multi-site.

Cheers,
Andras

[Andras]

Indeed, it is a bug.

The fields disappear in the back-end, but they will still be visible for the users and it still collects the data. Current workaround until this gets fixed is to go back to versions 4.6 for both Event Tickets and Event Tickets Plus.

I am going to set the status of this ticket to “pending fix” and we will update it once the fix is released.

Thanks and cheers,
Andras

[Andras]

Hi Steve,

Thanks for sharing that.

When fieldset is saved it is not associated with any ticket or event. It is just there waiting to be reused.

If what you mean is that the fieldset disappeared from the event, that is not normal.

I believe I just managed to confirm that. This looks like a bug, which I’m going to report immediately. I’ll check what can be done with this.

Cheers,
Andras

[Andras]

Hi Isaiah,

Thanks for checking this.

I did some further digging.

Please check if you have stock management enabled for WooCommerce. You can do this under WooCommerce > Settings > Products > Inventory. This screenshot might also help.

If you had it enabled, then there could be a glitch with our plugin, although I haven’t been able to reproduce this. What you can do to fix this is the following:

• Open the WooCommerce product part of the ticket. (When editing the ticket for the event open the ‘Advanced’ section and click on ‘Edit Ticket in WooCommerce’. screenshot)
• Go to the product date, Inventory tab
• Make sure ‘Manage Stock’ is checked and ‘Stock quantity’ is filled out. (screenshot)

Let me know where this gets us.

Cheers,
Andras

[Andras]

Hi Andrei,

I’m sorry, I’m getting a bit confused here.

First you said:

I also need to look at the old events.

Then you say:

I don’t have events in the past

Without having any past events you cannot really look at old events. Or am I missing something?

Can you please clarify?

Thanks,
Andras

[Andras]

Hello there,

Thanks for reaching out! I’d be happy to help you with your questions.

1. Searching by location is returning zero results even though have multiple events

Can you give me an example search and a url where it’s not working?

2. When filter by map as default its showing US as default

What do you exactly mean “filter by map”? Are you referring to the map view?

I want to create a menu to go to…
a. Todays Events

Use a url like this:

https://domain.com/events/today/

b. This Week

https://domain.com/events/week/

c. NYE

https://domain.com/events/2017-12-31/

What I have done is created categories and place appropriate events into these categories. Problem arise when I use search bar in these categories so for example when I go to “this week” and then search for a date in December it returns zero results since they aren’t in the category.

Is there a smarter way to do this?

Not sure, this is expected behavior. When you are looking at a category and run any search, the search will include that category. This might be offset with a snippet, but then you would likely have issue filtering for a category within a search.

Let me know if the above helps.

Cheers,
Andras

[Andras]

Hello Steve,

Thanks for reaching out! I have checked this for you and the collected attendee information does get exported for me. Here’s a screenshot of my test.

If the collected info does not show up on your attendee list (after clicking on ‘view details’) then there is another issue.

Please check and let me know what you find.

Cheers,
Andras

[Andras]

Hello again @Lance, happy to have you with us!

@Matthew, thanks a lot for chiming in and for the great advice. Much appreciated!

@Lance, what Mat said up there is a good start. That should definitely help.

Let us know if you need further assistance.

Cheers,
Andras

[Author]

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